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Store Rating and Reviews Vann's

Homepage: http://www.vanns.com Shop Now at Vann's
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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ResellerRatings Elite Member
  
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 10
Lifetime Reviews: 229
   
Lifetime Rating: 9.06 / 10 All Stores Avg.: 8.12
7.75 Pricing of Products and Services
9.00 Likelihood of Future Purchases
10.00 Shipping and Packaging
9.64 Customer Service
10.00 Return or Replacement
Show Reviews Read all 229 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
3623 Brooks St.  
Missoula, MT
customer support email:
sales@vanns.com
phone:
406-541-6000
customer support:
800-769-5668
business hours (est):
6 am - 8 pm Mon-Fri  
7 am - 6 pm Sat  
9 am - 2 pm Sun

FAX:


Trust and Ethics Policy
 Vann's Customer Reviews - Page 4
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Reviews 46 - 60 of 213
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Very Satisfied
Reviewer: krotchy
User Rating: 
Click Here to See the Profile for krotchy

7/7/08 7:40 PM
I bought a 7.1 speaker setup from Vanns and they were 20% cheaper than anyone else I could find. Speakers were shipped the day after I ordered and arrived in good shape. Good merchant.

Very Satisfied
Reviewer: heinlich
Click Here to See the Profile for heinlich

6/20/08 12:50 PM
My first purchase with vanns.com for a popular Panasonic TZ5 camera ended with huge satisfaction. It was shipped out the same day I made the order, and tracking is very informative, since I live in NY, a long way from Montana. The camera came out of box in awesome condition with 7 days of journey, all the accessories are brand new and the camera body shines charmingly. In a world full of scams and counterfeits today, vanns.com is the store you can fully trust for.

Very Satisfied
Reviewer: Nasshorn
User Rating: 
Click Here to See the Profile for Nasshorn

6/18/08 4:28 PM
My first time buying at Vanns and I will not hesitate to purchase from them again. Simple and straightforward. I placed the order and received exactly what I asked for in a very timely manner. I bought from them based on price and rating here at Reseller Ratings.

Very Satisfied
Reviewer: homewood
Click Here to See the Profile for homewood

6/18/08 2:27 PM
I'm writing this review before I've even received my order. First off I ordered from a company that had the lowest advertised price online and ended up in the middle of a Brooklyn bait and switch upsell scam. I then tried another company that advertised a similarly low price and somehow found myself in a similar, though slightly less disgruntling, situation. Finally I found resellerratings.com and tried again. I looked at the reviews of those two companies and was shocked and horrified at how they do business. I searched for the camera here on resellerratings.com and found a number of highly rated businesses offering the camera for a good price (although not as good as the previously mentioned scam artists). Anyway I chose to shop with Vann's because they had not only the lowest price but also the highest reseller ratings - and not to mention they're located nowhere near the east coast, lol. Anyway, I placed my order at about 12:45pm and got an e-mail immediately saying that they'd received my order and that it would be ready to ship 24-48 hours later after aproval from their Fraud Security Department. Well I got a second e-mail just three hours later saying the order had been approved - now thats what I'm talking about!! After my first two experiences this was a total breath of fresh air. Less than an hour later I got another e-mail that said my package was ready to be shipped and that it would likely go out the next day. BUT WAIT, there's more! Two hours later, the same day, only 6 hours after ordering I got yet another e-mail - this time with a UPS tracking number. 6 hours after ordering the package was on the truck and on its way to my home. I cannot fathom how on top of things this company must be. They truly care about doing things right and getting it done right away. Oh, and sure the price was the very best among reputable companies, but if you want to save even more they also have a clearance department with product returns and scratch and dents where I also found the same camera for the same price that those grey-market con artists in Brooklyn were selling it for (and theirs likely would have been dinged or a returned product had I agreed to their scams). I haven't even received my order yet, but I can't tell you how happy I am right now for Vann's. Take a look at their website and you'll see that they're 100% authorized by their product manufacturers and you'll also be able to learn about the company and who they are and what they do. You won't see anything like that from the crooks at broadwayphoto.com or thecameraprofessionals.com. Long story short, if it sounds to good to be true then it probably is. Resellerratings.com is a breath of fresh air in an otherwise smelly sea of unscrupulous internet retailers. Thanks so mucn to Vann's and to Resellerratings.com for helping me out!

This review was modified by its author, homewood, on 7/2/08 8:25 PM.

Very Satisfied
Reviewer: aznaizzy
Click Here to See the Profile for aznaizzy

6/13/08 9:44 AM
Ordered though Amazon Via Vann's without any problems. Communication via email was excellent and timely. Sent tracking information and arrived on scheduled date (06/12/08). Highly recommended retailer.

Very Satisfied
Reviewer: jangirl
Click Here to See the Profile for jangirl

6/8/08 2:31 PM
This is my first big purchase on the interent and it went very smooth and easy. Purchased a Samsung 46" LCD HDTV LED Backlight and VANN'S had the best price with no sales tax or shipping. Arrived on the day that is was scheduled in perfect condition. Would recommend and buy from VANN'S again.

Very Satisfied
Reviewer: MaineTim
Click Here to See the Profile for MaineTim

5/14/08 9:31 PM
Just received my second order from Vanns, and like the first, everything went smoothly. Placed the order first thing Monday morning for a Panasonic FZ18, selected 3-day UPS, received the shipping notice that afternoon, and the package arrived on Wednesday, a day early! Great service from both Vanns and UPS. Item was fresh stock, and arrived in good shape. Highly recommended.

Somewhat Satisfied
Reviewer: DAMOX
User Rating: 
Click Here to See the Profile for DAMOX

5/11/08 4:25 PM
Ordered a Plasma TV from Vanns. Overall value was good. Everything went well, except for the delivery. The shipping company, "Big Yellow", took 2 days to get it from their local warehouse, to my house. The tracking information indicated that it would delivered on December 26, and it showed that it was delivered to the warehouse in town on that date, but it took me until noon on the 28th before I'd receive it, and that's only because I made numerous phone calls to Big Yellow in order to get them to help me. If not for my phone calls, it probably would have taken several more days. Overall, however, I thought it was a decent transaction and I would do business with Vanns again.

Very Satisfied
Reviewer: michaelnoshea
Click Here to See the Profile for michaelnoshea

5/1/08 8:34 PM
Very Happy with the Customer Service. I called twice and both times eash rep was really nice and assisted me in finding where my package was. It got here to Hawaii in 4 days which is real good. The price was also the best I could find out on the WEB. I will definitely use them again!

Very Satisfied
Reviewer: mojotre
Click Here to See the Profile for mojotre

4/25/08 11:08 AM
I ordered from them. They shipped what I ordered, well packaged and in a timely fashion. No surprises even on something that was less then everyone else. I would order from them again.

Very Satisfied
Reviewer: Bugsy10
Click Here to See the Profile for Bugsy10

4/6/08 5:10 PM
I received my order quickly. When I decided that it was not what I wanted, customer service was very courteous and helpful. They exchanged the unit for another brand and even paid for the return shipping charges.

Very Satisfied
Reviewer: h2045
Click Here to See the Profile for h2045

4/1/08 6:11 PM
I ordered an Onkyo TX8522 receiver, DX390 CD player and a pair of Sony tower speakers. As it turned out the speakers went out of stock prior to shipment, Vanns prromptly voided that part of the order and shipped the rest. After shopping around for a few days I decided on a pair of Polk Audio Monitor 60`s from Crutchfield. Better speakers than the Sony`s I`m sure. Anyway, because I took a few days to decide and Vann`s is in Montana and Crutchfield in Virginia. Everything arrived at my home in NJ together on the same UPS delivery. Now 1 year later it is all still going strong and sounding great.

Very Satisfied
Reviewer: Linejudgemick
Click Here to See the Profile for Linejudgemick

3/30/08 11:27 AM
My wife wanted an LCD TV we could put on the wall in our bedroom for Christmas. So for a good price, combined with Harmony remote, I bought a Panasonic TC-32LX85 from Vann’s. I had already bought a 47-inch Hitachi from Vann's, and their communication, service, friendliness rocked, just like it did the first time. I placed my order on-line and didn’t get a confirmation, so after a couple days I called. I think because I had it delivered to my Mom’s (Christmas present) it may have slowed things down a little. The representative quickly found my order, confirmed everything and immediately got the ball rolling. The set got from Montana to Kansas 4 days later with tracking through FedEx supplied, double boxed and ready to go. Thanks Vann's!

This review was modified by its author, Linejudgemick, on 12/26/08 10:24 AM.

Very Satisfied
Reviewer: Crysania
Click Here to See the Profile for Crysania

3/30/08 11:15 AM
I found Vann's through this site after discovering the last place I tried to order from was a total scam. I placed my order for a Panasonic Lumix DMC-FZ18 on Tuesday evening, chose 2day air service for it. I got my confirmation the next day that it was going out and I received my order promptly midday on Friday, March 28. They had incredible service! Not only were they fast and accurate but the price of this wonderful camera was $50 cheaper than I found it anywhere else. I highly recommend going through Vann's for purchasing digital cameras.

Very Satisfied
Reviewer: JimTHX
Click Here to See the Profile for JimTHX

3/25/08 8:06 PM
I was quite pleased with my purchase of a Panasonic Lumix DMC-FZ18 camera. The price was great, shipping was free and the camera arrived on the exact day indicated. I would not hesitate to order from them again.

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