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Store Rating and Reviews Vann's

Homepage: http://www.vanns.com Shop Now at Vann's
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 8
Lifetime Reviews: 227

   


Lifetime Rating: 9.05 / 10
All Stores Avg.: 8.15
7.19 Pricing of Products and Services
8.75 Likelihood of Future Purchases
10.00 Shipping and Packaging
9.50 Customer Service
10.00 Return or Replacement
Show Reviews Read all 227 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
3623 Brooks St.  
Missoula, MT
customer support email:
sales@vanns.com
phone:
406-541-6000
customer support:
800-769-5668
business hours (est):
6 am - 8 pm Mon-Fri  
7 am - 6 pm Sat  
9 am - 2 pm Sun

FAX:


Trust and Ethics Policy
 Vann's Customer Reviews
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Reviews 1 - 15 of 211
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Very Satisfied
Reviewer: lhim2
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10/23/09 8:58 AM
I ordered a 46" Sharp AQUOS LED backlit LCD HDTV and a Samsung HTBD3252T HTS. Price was not the lowest but Vanns showed a solid rating (which was to come into play for me). With Vann's shipping out of MT and my being in Central NY transit time was a bit long.  
 
After getting everything operating, I discovered - to my dismay that the Samsung system utilized composite speaker plugs that would be impossible to upgrade to a heavier wire. Worse, these connectors fell out with slight disturbance to the combined BD/Receiver. This was a fault of the reviews I had read on the Samsung that failed to mention this poor design feature.  
 
So I decided to return the unit. I knew this was on my own nickel but Vann's was very cooperative and I had not a single bit of push back about taking the return. Further, they recovered a music CD I had left in the unit and are retuning that to me.  
 
Overall I am extremely satisfied with Vann's and would recommend them with the sole caveat that one should make sure of your order if you are at a distance to Montana.

Very Satisfied
Reviewer: kakalaka
Click Here to See the Profile for kakalaka

10/19/09 6:28 PM
I decided to buy a new digital camera from Vann's based on price and their location. Having lived in Montana for two years I know what people there are like. They are friendly and they are honest.  
 
The lady who helped me on the phone was from Missoula and it was a good choice. She was very friendly, professional and knowledgeable. The camera shipped quickly and I got a great price.  
 
I will check with them first the next time I buy another camera. Not just for their good prices but because I know they will do a great job. What more could I ask for?  
 
Thanks Vann's.

Very Satisfied
Reviewer: farhangOnline
Click Here to See the Profile for farhangOnline

9/11/09 7:38 PM
This is my first order from this company. I ordered a Maytag water filter. Price was fair. Shipping was for free. No problem at order process. Delivery was on time. Packaging was good. Everything was fine. Thank you Vann's.

Very Satisfied
Reviewer: alvinius
Click Here to See the Profile for alvinius

9/6/09 10:09 AM
I bought an AC from Vann's because of the good reviews from reseller ratings. All the good reviews were not false. The day i ordered my item, it was processed and shipped the same day. I got my item as planned a few days later and there have been no problems whatsoever. I would recommend vann's for future purchases.

Very Satisfied
Reviewer: paulroman
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8/17/09 3:48 PM
Good prices and selection with accurate item "in stock" status on website (something that can't be said for all online retailers). Frequent customer service email updates throughout the purchase process, from order confirmation through to shipping. I ordered a large screen Panasonic plasma TV and it arrived within a week of shipping with no problems. Not the most aggressive prices, but very reliable.

Very Satisfied
Reviewer: trazrn
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7/29/09 10:10 AM
First time using Vanns but did so based on their good ratings. The ratings were not wrong. Sevice was prompt, & email email communication great. Will definitely be in my online list of repeat stores.

Very Satisfied
Reviewer: lizh
User Rating: 
Click Here to See the Profile for lizh

7/14/09 3:30 PM
Good price, free shipping, excellent packaging, very fast shipping. The shipping/tracking info was provided, as well as a link to a page with the shipping/order details. Will definitely do business with them again!

Very Satisfied
Reviewer: eyedoctor
Click Here to See the Profile for eyedoctor

6/24/09 12:35 PM
Ordered 2 Audioquest HDMI 1 cables for my home theater on Sunday evening. Delivered to my door in 2 days. Package and contents were perfect. They even shipped the items 2 day air for free. Integrity still exists. Items priced competitively. In stock and delivered as promised. I will definitely buy from them again.

Very Satisfied
Reviewer: soaringeagle73
Click Here to See the Profile for soaringeagle73

4/28/09 3:44 PM
 
Item ordered was the Panasonic Lumix dmc-fz28:  
 
 
First of all, the product was shipped exactly when I was told it would be. Very timely. I can't put in words how nice the camera is. You certainly get what you order. Very pleased with shopping experience. Will look to vann's.com for future purchases.

This review was modified by its author, soaringeagle73, on 4/28/09 3:49 PM.

Very Satisfied
Reviewer: darouz
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4/22/09 8:08 PM
Ordered 2 pairs of speakers from them and was very satisfied with the service provided. Great customer service. I contacted them about a recent price drop after I placed the order and was given a credit for the difference. I was worried about the package because it had to travel across the country to get to me, but had nothing to worry about because of the impressive packing job they did. Highly recommended.

Very Satisfied
Reviewer: KSV
Click Here to See the Profile for KSV

4/19/09 10:37 PM
I had ordered a panasonic lumix camera and it was delivered before time and without any damages.  
I also got a "Made in Japan" like the ones we can mostly in the stores .I am really happy that i made a purchase in Vann's

Very Satisfied
Reviewer: bluerat
Click Here to See the Profile for bluerat

4/16/09 11:17 PM
Why did I decide to buy a camera from this company? Here is the answer:Before I decided to place my order I checked the rating of this company on this famous web.The customers who bought a product from vanns give a very good evaluation.  
 
Actually I had a fantastic experience of shopping with vanns.Their service is quite quick and excellent. They shipped the product in the same day I placed my order. I received it today,3 days after I placed my order.One thing I have to say is that the shipping is free.  
 
I checked my camera(panasonic DMC FZ28, whose price is very competitive), everythins is exactly what they said, brand new.  
 
Additionally, this morning I found they lowered its price. I sent an email to them for price match and I got a extremely quick response.They said they would honor it in one week. In fact I received a confirmation email from them around 4pm, which said they have proceeded the price match.  
 
What a nice company! I will shopping from them if I find something they sell is what I need.

This review was modified by its author, bluerat, on 4/16/09 11:20 PM.

Very Satisfied
Reviewer: Mominnebraska
Click Here to See the Profile for Mominnebraska

3/29/09 12:04 PM
I was nervous about ordering on line and I am happy to say that I could not be more pleased. Ordering was easy. Shipment arrived promptly. Excellent communication. There was an issue with something on the screen after unboxing and when I called Vanns there was no hassle and an immediate set up with the shipper for an exchange. This was a 67" Samsung TV. With more time, I looked more carefully and was able to remove what was on the screen so did not have to have a return. I would do business again in a heartbeat - A+++

Very Satisfied
Reviewer: terminater
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3/5/09 10:09 AM
I ordered a ONKYO home theater system from this company. I received order confirmation instatntly. The shipping information mail came soon after. It is very easy to track. It is a pretty good deal, the shipping is fast. The package arrived in good condition. It is a very pleasant online shopping experience.

Very Satisfied
Reviewer: Jeffrey S.
Click Here to See the Profile for Jeffrey S.

2/10/09 5:34 AM
Perfect service. I ordered a Samsung LN55A950 LCD television on line and got a great price. I received a tracking number when it was shipped the next day. It arrived fast and in perfect shape. Thanks Vann's!

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