Ordered a hard drive for my computer and on the page it listed that they had 15 left in stock. A few days later I get an email stating the following...  
 
Thank you again for shopping at Lagoom.com!  
We have to cancel your order because the product ordered is now on allocation and not likely to be fulfilled soon as reported by our supplier. Please let us know what your requirements are so we may help you find a suitable replacement. We do apologize for any inconvenience this may have caused and hope this have reached you in a timely manner to minimize your trouble.  
 
So basically I was lied to about them having 15 in stock and this is their way out. I guess I will have to stick with trusty dependable newegg.

15% restocking fee is ridiculous. To be charged 15% on an un-opened product you just received and have to send back is plain ridiculous. I was charged $132.00 on an product still sealed in the shipping package.  
 
Their justification for this fee is that they have to ship the product back to the manufacturer and pay a fee and that's why they charge 15%. To me it would make perfect sense to keep that un-opened product in their own warehouse so they don't have to charge the 15% restocking fee to their customers.  
 
It seems to me like this is a shady practice because I can't figure out a legitimate reason to justify this type of fee especially when I wanted to turn around and invest that money right back into their company.  
 
So in general I would be willing to pay more for a product provided I would be guaranteed better customer service.

I'm getting components to build a computer and Lagoom.com had a few compelling items on my list though I ended up with only the computer case ordered. I ordered from Lagoom because the shipping from Freemont, CA to my Oregon home is a 2-day trip by the ground method chosen; even if the weekend order was shipped out as late as Tuesday, I'd be easily building my system over the weekend. THEY SHIPPED FROM GEORGIA!!  
 
There's NO way to tell that ground shipping will be 2 days or 7 when placing an order from Lagoom.com. My weekend order will result in a Monday arrival of the NEXT week. Had I known the trip was cross-country, I may have chosen the 3-day shipping. But why pay for 3-day shipping when ground would make it in 2 days? Because packages WILL NOT NECESSARILY be from anywhere NEAR Freemont, CA, yet the website has NO INDICATION that packages are shipped from around the country.  
 
Severe disappointment in this store especially after having seen the decent ratings on this site. Silly me, I expect a company to be up-front about distributed warehousing or have some way to know the true shipping situation before the order is shipped.  
 
Do I expect too much?

Initial opinion of this seller was good...however, after receiving the product and opening the package, it turns out that the hard-drive has an incompatible adapter. Of course after calling the company I find out that I'm pretty much screwed as I can pay a $25 restocking fee (plus shipping of course) or try to find an adapter (so I can spend more money). I am not satisfied with this seller at all and I would recommend calling them before purchasing an item because it appears that they "have so many products that they can not list all of the specifications or descriptions."  
 
Their information is as follows:  
 
Customer Service: 510-770-9103  
Email: sales@lagoom.com  
Hours of Operation:  
Monday - Friday: 10:00am – 6:00pm PST | Sat, Sun: closed | Holiday: closed

Got a great price and quick shipping but thats were the good part ends. They dont package merchandice correctly and as such it gets damaged in shipment. I ordered a Topower PS TOP-900W POWERBIRD for 195 shipped (very good deal) only problem is a recieved a dented powersupply which i belive is from terrible packing on their part.  
 
They make YOU pay return shipping anyway and then they say all rmas are on a first come first serve basis. They recieved it on monday back from me and now its friday and it still in (testing status) test what? its dented....all they had to do was open the box and look inside...espically considering how they pack it to begin with....So basicly i placed an order on 10/22 and now its 11/7...i out the money for shipping it back to them and i still have no idea when ill get what i payed for (I guess im spoiled from shoping at newegg lol) buyer beware  
(update)  
ok finally recieved my package (only took 27 days)but good news is it was packaged a+ this time...im tempted to give these people another chance

This review was modified by its author, PRIMETIME, on 11/17/08 10:03 PM.

I ordered a Seasonic M12-700 from them since it was the cheapest price even with the sales tax in California. The price wasn't the best part though, I placed my order at 3:14pm PST on 11-29 and it shipped at 6:03pm the same day. I've never experienced a >3 hour turn around before, especially considering that I order so late in the afternoon. It arrived the next day since they are based less than 50 miles from me, but the turn around between placing my order and having it shipped is what really impressed me.

pretty good, but i think they should tell you more upfront when you order that they ship with "signature required" so it makes it tough if you are not home during the day.

Easy ordering. was able to get ahold of a rep via hpone quickly. not received yet but so far so good

I got an Ipod Nano with the best price at Lagoom. The ship is fast and everything is fine so far. (Order# 2123830)

First time shopping with them. Have a really good prices. Great packing and fast shipping.

good price, item as advertised. received the package within 5 days after placed the order. Thats acceptable for ground shipping.

Great company, I made my purchase on 2/22/09 and received a phone call to verify that my new address was correct. They also setup my parts for signature delivery to protect me against any theft/issues that I may have had. Thank you for a perfect transaction yet again!!!

Fast shipment and Mobo was protected very good. will do buisness again. just wish Lagoom.com wasnt in California. The sales taxes out here in California is just recockulus! Lagoom.com Rocks.  
 
p.s. Lagoom 1 thing you should offer pro-bono to your California residence customers. Thanks

This review was modified by its author, bendover0420, on 2/19/09 4:01 PM.

Saw this item for three times the price in Skymall.com. Promptly received the merchandise. I am so pleased that I am ordering one for my daughter.

Great price on a very difficult to find item. Called to confirm availability and received excellent customer service. Also, shipping was extremely fast.