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Store Rating and Reviews Ebuyer US

Homepage: http://www.ebuyer.com/customer/home/index.html?rb=150123662&_LOC=US Shop Now at Ebuyer  US
Six-Month Rating: 0.00 / 10
Six-Month Reviews: 1
Lifetime Reviews: 169
   
Lifetime Rating: 7.00 / 10 All Stores Avg.: 8.12
5.00 Pricing of Products and Services
0.00 Likelihood of Future Purchases
2.50 Shipping and Packaging
0.00 Customer Service
0.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
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Show Reviews Read all 169 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  
Black 
Friday 2009

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Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
6900 W. Morelos Place  
Suite 2  
Chandler, AZ 85226
customer support email:
See eNotes
phone:
(480)222-1600
customer support:
(480) 222-1600
business hours (est):
8:00am-5:00pm PST  
Closed Saturday  
Closed Sunday

FAX: (480) 893-9218



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 Ebuyer US Customer Reviews - Page 5
Page 5 of 12sort reviews by:
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Reviews 61 - 75 of 176
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Neither Satisfied Nor Dissatisfied
Reviewer: Jester700
Click Here to See the Profile for Jester700

2/8/05 5:26 PM
Delivery was fine, and price good. I was disappointed in that they wouldn't RMA an item that was 4 days beyond their normal 30 day window.

Very Satisfied
Reviewer: nikolays1982
Click Here to See the Profile for nikolays1982

1/28/05 5:55 AM
I've ordered extra battery for my powershot S45. Found best price around even had option to buy energizer for 1/2 what canon brand battery cost.  
I've had 2 more orders - printer curtriges & toner. I've had no problem-always getting right stuff in reasonable time. They don't overprice their shipping, although they charge more if items ship from different places.  
I've seen many bad reviews about this store, but I myself always had good experience with ebuyer.

Very Satisfied
Reviewer: hervegao
Click Here to See the Profile for hervegao

1/19/05 2:14 AM
I ordered a very cheap computer case from ebuyer for $24 on Jan 10th around 3:30pm PST. Only after an hour, the case was shipped and I was given a UPS tracking number. This was the fastest shipping I've ever met with online computer store.  
The case arrived on time. However, the power supply was damaged in transit. So I took a few photos of the deformed power supply box and called their customer service. Their customer service line is a local number. But it's very easy to get through, no waiting for me at all. The lady on the phone politely instruct me to go through a RMA process. Then I filled out a RMA request form. The second day I received an email saying my request was approved. It said "a replacement case will be shipped to you at no cost" and "you can keep the defected case as a spare". Again, it was shipped out later that day. Now I have received the second case.  
I used to read a lot of reviews about a store before I made an online purchase, but never wrote one. I must say my purchase experience with ebuyer is the most pleasant one. I highly recommand this store to everyone.

This review was modified by its author, hervegao, on 1/29/05 7:22 AM.

Very Dissatisfied
Reviewer: shadair
Click Here to See the Profile for shadair

1/16/05 3:32 PM
DO NOT BUY FROM THIS COMPANY! I ordered a portable DVD player from e-buyer for my daughter for Christmas. It arrived in non-working condition. I returned it immediately and I'm still waiting for a credit to my credit card. IT HAS BEEN TWO WEEKS! This was my daughter's only Christmas present and I can't afford another until I receive the credit. They have the merchandise and my money too. BUYER BEWARE!

Very Satisfied
Reviewer: indygorider
Click Here to See the Profile for indygorider

1/14/05 4:12 PM
Ordered a Toshiba DVD Recorder with Series2 TiVo 120GB DVR on 1/10 at 8:00pm and received it 1/12 a 5:30pm (a day before promised).I found following the order/shipping process very easy. I was a little nervous about ordering from Ebuyer due to the mixed reviews but gave it a shot because the the price. This was my first purchase from Ebuyer and am very happy with it. Would (will) order from them again if they have what Im looking for and the price is rite.  
It looked like talking to a human could be a chore but I had no need to.  

This review was modified by its author, indygorider, on 1/24/05 6:03 PM.

DON'T KNOW
Reviewer: bogerm
Click Here to See the Profile for bogerm

1/14/05 4:42 AM
My apologies to Ebuyer US. Unfortunately I don't know is Ebuyer US and Ebuyer UK the same company or not, I am just going to post my review at the right place.

This review was modified by its author, bogerm, on 1/17/05 7:25 PM.

Very Satisfied
Reviewer: marivoul
Click Here to See the Profile for marivoul

1/13/05 10:29 AM
I purchased a 1GB CompactFlash card. Great price, great service. Sent an e-note and it was answered within one hour. Item arrived promptly.

Very Satisfied
Reviewer: jwc77
User Rating: 
Click Here to See the Profile for jwc77

1/4/05 12:27 AM
I have order 3 items from them and everything has been factory sealed and delivered as promised. No problems. Thanks alot.

This review was modified by its author, jwc77, on 1/4/05 1:55 AM.

Very Dissatisfied
Reviewer: shebalucky
User Rating: 
Click Here to See the Profile for shebalucky

1/3/05 5:14 PM
These people are UNBELIEVABLE!  
 
I have been shopping online for over 5 years now and I have never ordered anything from a more UNCARING about customers company, as this one.  
 
I ordered an Iomega zip drive and although the order arrived rapidly; it was not a zip drive. It was an inexpensive game for a gameboy that I could buy for $11.00. When I go back to the site to contact them; I find they use an "Enote"  
system.  
 
After numerous enote postings and answers; I finally get told I can print a RMA receipt online. I find that if I use it, I will have to pay the return postage. It also states in their return policy agreement that if I don't make sure it goes insured and certified, I may not be able to prove they got it back. Then I find that the return postage will cost ME two-thirds of the price of the wrong item to send it back.  
 
Finding this ludicrous, I call information for the two addresses for this company I have  
(One on the package and the other inside), and neither state has a listing for this business. I call my Credit Card company and they say I need to try and make human contact with the company before they will file a dispute. They give me two long distance phone numbers they show.  
 
One produces a Intertel Processing number that leads to a female voice that has me leave a message. Of course, I get no return call. The other is forwarded to a voice mail with a message that this number doesn't subscribe to this service.  
 
Today, I finally reach someone at the number online and am on the long distance phone call long enough that all my toked up charges now exceed the value of the piece of junk they sent me. She claims she'll send me an email with a printable receipt with postage that I can use to send this item back.  
 
(I have yet to receive this and am not holding my breath). I tell her that I have decided that I no longer want the original item (ZIP DRIVE I ORDERED) and she says that they don't have it anyway as it's been discontinued. Naturally, nobody had told me this before either.  
 
She asks what they are supposed to do and I say that if they were a good company they would tell me to keep the junk they sent for all my trouble. She says she's sorry I feel that way.  
 
I am going to file a complaint with the Better Business Bureau in Chandler, Arizona and will probably end up letting my Credit card Company file a dispute with them. I will also rate them at any online site I can find to try and make people aware of this companies practices BEFORE they make a purchase.  
 
I guess it's another case of E Caveat Emptor--Let the Buyer BEWARE!!

This review was modified by its author, shebalucky, on 1/14/05 12:30 PM.

Reviewer: shrek101
User Rating: 
Click Here to See the Profile for shrek101

12/29/04 7:52 PM
Puchased several items on the 12/12/04 (all in stock) items were meant to have been delivered by the 24th, they werent no explansion has been given Tried to contact them on teh 20th using Enote (only way to communicate with these cowboys) got a standard reply telling me that tehy will reply in 2 buisness days, 9 days later no one has. Close that enote and started another got the same email it will take 2 days to reply.  
 
My Christmas is spoilt because of thsi dreadful company. They took my money quickly enough on teh 12th but no goods. I cant cancel the order it wont let me, so dare not reorder else where for fear of being billed twice. Stay clear of this shoddy out fit.

Very Satisfied
Reviewer: pixbuf
Click Here to See the Profile for pixbuf

12/14/04 9:57 AM
Absolutely excellent merchant. I ordered a printer using the cheapest shipping method and received it the next day! Also, there was an error in the item description on the web page. To make up for it they overnighted me an ethernet-usb print server at no charge to make up for it. I will definitely order from them again.

Very Satisfied
Reviewer: Racer-x2
Click Here to See the Profile for Racer-x2

12/10/04 3:51 PM
I am completely satisfied with ebuyer US. I ordered a Logitech MOMO steering wheel from them and I got a email from them with a tracking number. I ordered it on the 7th of Dec and received it on the 9th of Dec. That was fast shipping and they shipped FedEx. I would do business with them again.

Very Dissatisfied
Reviewer: rahvee
Click Here to See the Profile for rahvee

12/7/04 8:10 PM
Hated this store. They're credit card nazis, wouldn't let me ship to any address except my own. I can live with that, but then they screwed up the address, which messed up the payment, and they weren't available when I tried to call them on the phone to straighten it out. I ordered on 11/28, and it's now 12/7, trying to get a present for christmas, and I don't have time to mess around with these guys.

Very Satisfied
Reviewer: BestBuyNoGood
User Rating: 
Click Here to See the Profile for BestBuyNoGood

12/6/04 4:02 PM
I ordered a Sandisk Memory Stick Pro 1GB  
and a 8 In 1 Reader/Writer USB 2.0.  
Excellent prices, packaging, delivery time, and service.  
I would buy from ebuyer again.  

This review was modified by its author, BestBuyNoGood, on 12/19/04 1:59 PM.

Very Satisfied
Reviewer: dalewith
Click Here to See the Profile for dalewith

12/3/04 4:00 PM
I ordered with standard delivery. They shipped the next day, and it arrived the day after that. No hassles. Outstanding.

Page 5 of 12
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