Without a doubt, Roman provided me with the best customer service I've ever had for a major, online purchase.
He provided all the information I needed and wanted on the phone before I placed an order.
His communications keeping me informed were excellent.
Though his prices were great, I consider his care for the customer a greater attribute to his business. I doubt I would've sent off a certified check to any other online merchant that didn't have the positive feedback that Roman has earned.
Keep it up Roman, and I can only hope that more merchants do as you do.