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Store Rating and Reviews photosolve

Homepage: http://www.photosolve.com Shop Now at photosolve
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 17
Lifetime Reviews: 687

   


Lifetime Rating: 9.98 / 10
All Stores Avg.: 8.15
6.72 Pricing of Products and Services
9.22 Likelihood of Future Purchases
9.85 Shipping and Packaging
9.84 Customer Service
0.00 Return or Replacement
Show Reviews Read all 687 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
4830 E 112th Street, Tulsa, OK 74137
customer support email:
support@photosolve.com
phone:
918-519-0200
customer support:
918-519-0200
business hours (est):
8:00am to 5:00pm Central Mon-Fri Closed Sat/Sun

FAX: 918-516-0261


Trust and Ethics Policy
 photosolve Customer Reviews
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Reviews 1 - 15 of 683
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Somewhat Satisfied
Reviewer: brhurrell
User Rating: 
Click Here to See the Profile for brhurrell

7/18/07 8:29 AM
Good communication throughout transaction although order was delayed due to production dificulties.  
Item when recieved, was exactly as described and worked perfectly.  
Shipping was very fast.  
I would definately purchase from this supplier again.

Somewhat Satisfied
Reviewer: pgomes
User Rating: 
Click Here to See the Profile for pgomes

2/8/06 2:05 PM
Great product, one-a-kind adapter at a fair price. Took 3-4 days longer to arrive than items ordered on the same day from other companies.

Reseller Reply    
Posted by
2/14/06 9:06 PM
I am very concerned about ratings which reflect a "somewhat satisfied" customer, particularly when the reason for the rating is dependent on shipping services which are out of my control...in this case the US Postal Service. The order was placed on 1/31/06, shipped on 2/1/06 by Priority Mail from Tulsa OK to Hawaii. The package was delivered on 2/7/06 which is only 6 days of transit. The customer claims that other items ordered on the same day arrived 3-4 earlier. That would make delivery by the US Postal Service to Hawaii a 2 day affair. Quite frankly, that's amazing to me. I wish that the service from Tulsa to Hawaii was that good. I've tried to contact the customer on two occassions, but there has been no reply.

photosolve
philwill

Somewhat Satisfied
Reviewer: mls
Click Here to See the Profile for mls

1/7/05 9:04 PM
I must admit that I was surprised at the timely turn around on my order.I ordered on a tuesday and within hours had confirmation of my order and shipment.I received my products the next afternoon.I am still getting used to the Xtend-a-slide, but am very happy with the quality.The directions included with the products are also very useful.This is a site that I have already recommended to friends.

Somewhat Satisfied
Reviewer: pahts
Click Here to See the Profile for pahts

2/18/04 7:14 AM
Good experience..honest vendor..Item is very well made...I only wish that this item had LESS magnification of the LCD..I'm finding it somewhat difficult to get used to..

Somewhat Satisfied
Reviewer: stanshar35
Click Here to See the Profile for stanshar35

12/30/03 7:49 AM
I am a reired business owner who is an advanced photographer and I purchased an xtenda-mount-mini and an xtend-a-vue pro mini. Responsw time was fantastac, shipping the day after a holiday and it arrived by the next business day via Priority mail. I must say however, that I feel that the products are over priced for what they are. Having been a manufacturer myself, it is probobly due to short productiion runs. I also would have preferred some sort of locking device to hold the vuer on the mount rather than the recommendation that I purchase an adhesive that would make it permenant. I need to break it down to fit in its camera case. All in all I like the items and they seem to solve the probvlem for which they were created.

Very Satisfied
Reviewer: susi
Click Here to See the Profile for susi

10/26/09 11:08 AM
The level of service from this company is second to none. A complete novice to photography, the CEO of photosolve no less, held my hand every step of the way. All I had to do was tell him which camera I had and what I wanted to achieve and he supplied all the info necessary. These were not short, curt responses either. He emailed everything at great length no matter how many times I asked questions.(I asked a few, I can tell you!) The speed of his responses was like something out of Star Trek. No waiting for Days on End! To top it all, when I could not locate an item he had recommended, he purchased it in the USA(without me having to ask him) at no extra cost from his supplier, and only billed me when he had received it and was ready to ship it on to me. What A GREAT Service. He keeps in touch all the way, until you tell him you have received your package. I would not dream of shopping elsewhere and I am in the UK. This company deserves an award.

Very Satisfied
Reviewer: RADeCoste
Click Here to See the Profile for RADeCoste

10/20/09 6:13 PM
What they promised, and what I received, were high quality products with which I am entirely satisfied. “Phil”, at Photosolve, exhibited a sense of personal service that pleasantly surprised me, and I had the feeling that he would have done his best to remedy the situation if anything had gone wrong. I can find nothing to complain about.  
In a few weeks, I will be a repeat customer.  

Very Satisfied
Reviewer: tendols
Click Here to See the Profile for tendols

10/19/09 6:58 AM
Excellent Internet experience:  
1) clear and well managed web site;  
2) expedite and clear handling and  
3) receipt of goods far ahead of estimated delivery

Very Satisfied
Reviewer: plampe
Click Here to See the Profile for plampe

10/8/09 9:51 PM
I was exceptionally pleased with the high quality service and technical help provided by photosolve. The information was extremely helpful. It was clear that the company put service to their clients as #1. My order arrived promptly and I was contacted to verify that all arrived in good order. I highly recommend this company to anyone looking for professional service. It was wonderful to know that this kind of service still survives in American business.

Very Satisfied
Reviewer: whiskeyjack
Click Here to See the Profile for whiskeyjack

10/2/09 12:25 PM
I was in process of creating a macro camera from an old Canon A85. I needed a lens barrel/converter and a 52mm reversing ring (with mail threads on both sides). The barrel (invoice not listed here) was ordered and shipped immediately. I mentioned to Phil in an email that all's I needed now was a 52mm reversing ring. He emailed back with a link to the ring saying, "I think I have what you need." I ordered it and the ring (invoice #00006424) arrived about three days later.  
 
These folks are on the ball. They communicate wonderfully. They're interested in you and your needs, not just your money. Shipping is very fast. Photosolve has demonstrated an uncommon skill-set among .com businesses where there is usually no shortage of treachery and poor customer service.  
 
I'll likely be doing business with these folks again. And, judging from my experience, no one should be afraid to.

This review was modified by its author, whiskeyjack, on 10/2/09 12:29 PM.

Very Satisfied
Reviewer: samirkharusi
Click Here to See the Profile for samirkharusi

9/27/09 12:33 PM
Quick, prompt service. Excellent.

Very Satisfied
Reviewer: weewillie
Click Here to See the Profile for weewillie

9/7/09 10:55 AM
I have been using the smaller version of the extendaview LCD viewer for a couple of years now and it really did improve my viewing. My recent purchase arrived promptly to Ireland and I look forward to using it on my little Leica. The quality is superb once more!

Very Satisfied
Reviewer: Al_B
Click Here to See the Profile for Al_B

8/26/09 9:59 AM
Excellent service and communication. Immediately informed of dispatch and predicted date of delivery.

Very Satisfied
Reviewer: Shavarra
Click Here to See the Profile for Shavarra

8/20/09 5:07 PM
Absolutely Great customer service. I had a lot of questions and they were answered within 24 hours. I am a photo newbie and the info was great! I will DEFINITELY shop with this store again. Shipping was also very quick. I received my order within 2 days. Very very very happy and satisfied customer!!!

Very Satisfied
Reviewer: John X. Schober
Click Here to See the Profile for John X. Schober

8/13/09 2:58 PM
My products were shipped in a timely fashion,and they were exactly what I expected. I am extremely satisfied I will shop here in the future,

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