great prices, free shipping (order was over $300), not the first time I've ordered from them and won't be the last! Also great selection with IN STOCK products!!

DirectCanada is still one of the Best Canadian Retailers. I bought 5 items for my new Desktop. Shipping was fast and at a very reasonable cost. Excellent packaging. Great communication by E-mail. Thank you!

Good prices and fast shipping. Good Email system to let you know how the order is being processed. However, service over the phone appears to be non-existent. Called five times during what I guessed was their normal business hours (Richmond BC = PST?) and I gave up every time after 30-45 minutes on hold. I doubt that they actually have people to answer the phone. Issue was resolved by Email

Super fast shipping for reasonable rates; ordered one day, on doorstep the next, all for $9.99.

Great Service, have never had an issue with directcanada. I buy probably $5,000 worth of stuff from them a year. If i have a problem they fix it right away. And they have never ever ripped me off like other companys(newegg) for a retail product and send an open box one instead.

My ($300 free ship) order was complete, unharmed and a day earlier than promised to Southern Alberta. More often than not the price can't be beat and the email status updates were comforting for this first-time online shopper.  
However, product information is often best (re)viewed elsewhere.

I'm not buying from here again unless I don't care that I might have to wait up to 3 weeks for my purchase. It has just happened for the second time in a row that some of my items took over a week before being shipped, even though they were marked on the site and in my order confirmation as being "in stock", because of a shipping delay from the manufacturer.  
 
Here is what they said in their customer support e-mail: "our own stock was delayed in shipping to us". What?! How can your own stock be shipped to you? If it's your stock, it means it's in your warehouse. Not that it's ordered and is eventually going to be sent to you. Imagine if Future Shop said "Yes, we have it in stock!" and when you get there, and after you've paid, they say "what we really mean is it's on its way from the manufacturer and will be here some time next week."  
 
What this company needs to do before I can feel safe buying from them again is to make a distinction, on the site, between "not in stock", "in stock", and "more coming soon". Amazon flags each item as "ships in 1-2 days" or "ships in 1-3 weeks" depending on if they actually have it in their hands or not.  
 
(A less important thing is that it would be nice if there were more meaningful filters for items, for example, allow me to look at all motherboards that have on-board video, or all motherboards with socket 7, or show me all DDR3 ram.)

I have placed orders with them over the past few years. Generally good prices, always well packaged and arrive super fast. BC to Ontario by next day. I get it before tracking information in even displayed on the website.

Absolutely fabulous company. Ordered the headset and received the next day. Very well packaged. Haven't tried the headset as it is a christmas gift for my son, but I'm sure it'll be great!

order arrived within 2 days, but I only received half of it. No e-mail or even a note in the box explaining why. I had to call them to find out that some articles were on back order, and I still have not received any official indication of this from them even after calling.

Great Service, very fast shipping with 9.99$ air-mail special. Gladly recommend!

Excellent handling of order. Very fast shipping.

Worst on-line experience ever. I ordered a TomTom 930T, they sent me the GO930 and in order for them to do anything they wanted pictures of the box to get serial numbers/SKU codes. Problem is that they themselves did not know which pictures they wanted!!! I had to ask them for progress feedback so they can ask for more pictures! unacceptable.  
 
After sending them two sets of pictures I got fed up with them. Don't have the time to deal with them if that is how they operate.  
I could have bought the GPS from BestBuy for $350, I paid $369 to them. So I lost $20 and the quality of service I could have gotten from the local retailer.  
 
Will never deal with them again.

This has got to be one of the fastest online transactions I have made. I purchased a bluetooth device yesterday just before 5pm here, and our shipping department told me it was here today at 11:20 am. Excellent service and lightning fast shipping, and the shipping was only $9.99!! Thanks again! A well recommended site for all!

I was very pleased with the speed that the product I bought was shipped and delivered to me. Overall I thought that the service was excellent, and I particularly like the detailed tracking information that was provided!