It's easy to give a good review when you have received your product or at least a reply to your email. I suspect all the people that have given Sterlingtek a good review had no problems.  
I'm a seasoned online buyer and I am used to track my order when I buy something. I'm used to receiving notifications when a product ships with a tracking nr. I've received no communication besides the one when I ordered. Two months later and I still have not received what I ordered. I've mailed them a few times asking for a tracking nr but they NEVER reply. Do not buy from them. You might be one of the unlucky ones with a problem and you won't get any service.

This review was modified by its author, hentie, on 11/17/09 6:39 AM.

I ordered a Nikon battery (EN-EL9)from Sterlingtek and it took weeks before I got it. It worked fine for a few months and then it suddenly died while I was taking some family photos. This was my backup battery, BIG mistake ... Also, they clearly advertise a one year warranty ( http://sterlingtek.com/nieneqba1.html ), but they wont respond when you try to contact them.  
Do not buy from them unless you want to waste your money and time with their poor products.  
 

I ordered a couple of camera batteries as well as some AA 2700mah batteries. Shortly after I placed the order I received an email informing me that the "2400mah AA batteries" were on backorder, and that I could cancel that part of the order so that the rest of my order could ship. BTW, it is not a mistype, I did order 2700mah batteries, and Sterlingtek did refer to them in the email as 2400mah batteries. I emailed them back asking them to cancel that part of the order. The next day I received a confirmation that the AA battery part of the order was indeed canceled and that the rest of the order would ship. I received the rest of the order on the 2/4. I noticed that I had not been reimbersed for the AA batteries and sent them an email to that regard. I received a response telling me that the person responsible for the refunds would take care of it in the next few days. Three weeks later, no refund, so I emailed them once again. The response took several days and I was told that my order had shipped and to contact the shipping company. Talk about total incompetance, the person, Cindy, didn't even bother to notice that only part of the order had shipped!

Hi.  
I've tried to buy two batteries for my camera.  
My Visa was charged immediatly and they told me to wait 2-6weeks, but two months later I'm still waiting for and nothing arrives.  
What should I do?  
They stay telling me to wait up to the 6 weeks....  
I think nobody reads my mails, there is a kind of automatic reply  
wait 6 weeks  
wait 6 weeks  
wait 6 weeks  
......  
......  
ten years later  
wait 6 weeks  
wait 6 weeks  
.....

Very dissatisfied. Sent wrong merchandise. Refused to issue pick up or to credit shipping. Customerservice hung up phone. Had to dispute purchase with credit card company. Never again would I order from them. Will post my experience on all photo websites.

We happily purchased a battery for our new digital camera on the SterlingTek site. The price was good, and it came in a timely manner.  
 
This is where our shopping experience, however takes a turn for the worst. Their boast of excellent service is a misnomer.  
 
SterlingTek inadverdently shipped two items to us, the battery ordered, and another order that should have gone to a gentleman in Puerto Rico. His invoice and item were shipped to us. Being 'good people' I contacted the people at SterlingTek to inform them of THEIR mix up, I'd hate for the gentleman in Puerto Rico not to get his merchandise. I was informed that I would have to send the item back to them, and then they would credit my account for the shipping. I am 3 days home from major surgery, and a trip to the store for an envelope and the post office to purchase postage is totally out of the question [no driving for 3 weeks]. I explain that, and ask them to please send me a return postage mailer, as I did not order this item, don't want it...but cannot get out to do their job. I have never dealt with a company that could or would not do this if it was their error. I was told this is 'AGAINST OUR POLICY' and that I must send it back to them on my own time, my own dime, and then they would credit my account.  
 
Synopsis: We got our item in good time, and at a good price. THEY, in error sent me someone else's order as well, but since my time is worth virtually nothing, and theirs is, I must go to the store purchase an envelope, and then to the post office for postage to return something THEY sent in error. Does this sound like good customoer service OR good policy? Family owned, by the way...means nothing.  
 
Never again will we purchase from this company, and will make sure that our friends in camera clubs we belong to, will not either. If they treat customers in this manner, after THEIR error...then imagine what they would do if the customer was in error!

My first experience with Sterlingtek was in early June. I needed a charger & batteries for a Canon Digital Rebel 300D.  
 
1st off, they list cheaper prices on Pricegrabber than they do their own online store, but have higher shipping rates on Pricegrabber. They would not match the Pricegrabber price for me, unless they also pricematch the higher shipping rates, which would have been more expensive a purchase.  
 
I still decided to order from them, since they had such good reviews here & ok prices.  
 
I placed my order online, got a confirmation email. Nothing arrived after a few days and so I called for a tracking number. The male who answered the phone tried to tell me I didn't get a tracking number because I ordered through another site, but I ordered through Sterlingtek.com directly. After clearing that up, he confirmed my order and said everything would arrive for my upcoming vacation.  
 
Few days later, still no batteries/charger. I called again - I was told the charger was out of stock. If I hadn't called, they wouldn't have told me and my order would've just died away - what happened to the batteries, since they were in stock? So I chose another charger, the female apologized, and I was told everything would arrive in time for my vacation.  
 
The charger finally arrived, with no batteries! I called again, spoke to the same female and was told they missed the note with the complete order on it. So I had to wait for the rest of my order.  
 
Throughout this, I was never offered next-day shipping. I asked a few times, but was only given it the last time, when the batteries were missing from the package. I couldn't understand why they would not offer it straight away, especially with all the good reviews that say they did.  
 
The batteries arrived and worked well, though not quite in time for my vacation, due to all the delays.  
 
Second order was for a Canon SD300. I figured, maybe I was just unlucky the first time around and the batteries worked, so I'd try again.  
 
Order went much better, battery arrived, and I took it on another trip. Problem was, the battery fits, but gets stuck everytime - the only way to remove it is with tweezers. I believe the "compatible" battery is too heavy for the spring in the camera to pop it up.  
 
I didn't call to complain, since I don't think it would do any good. The battery was pretty cheap ~$12 and sending it back would just cost me more money.  
 
All in all, I would order their batteries as a workable, cheapy replacement, but expect such. Customer service doesn't bend over backwards to help you, but at least the female who answered most of my calls was very pleasant.

I ordered two camera batteries from this company, through the Yahoo storefront linked from their home page. They shipped them to the wrong address (their error) and called me when the package came back to them. They wanted *another* $6.99 (on $22.99 in batteries!) to ship them to my correct address. Then, they were only willing to credit $22.99 to my card, so I had to dispute the transaction for the difference with the credit card company.  
 
I sent E-mail saying that it would be OK to just mail them to me, or send them some other way, to help them save money, but they were unwilling. This inflexibility is just unacceptable customer service. I won't order from them again, and recommend the same -- especially if $6.99 to fix their own error is somehow going to break the company... :(  
 
Rob  

I have place the order on 06/17/05(friday), none of the items i ordered state it was backorder and all i got is the email confirmation back. So the next week I waited, figure it would be ship out. And a week pass by, no package. So, I called on Monday 06/27/05, and I was told Canon BP-511 is back order. (i'm pissed, why can't anyone in the company let me know about this last week, no e-mail, or phone) But she said they will split shipping the items. By Friday, I got (2)D-Cell NiMH. And I ordered 4, plus 3 other items. Now, WT? Three and a HALF of my items are backordered? Another phone call was place on next Monday 07/04/05. I thought they understand what's going on and will send out the rest of the package. And i asked her to e-mail me the tracking, and she told me it take 7-10 days. The traking I got is for the first package. So, I thought she send me wrong tracking, and just wait anyway. No company can screw up that bad, and I thought wrong. still no package. Now, i'm VERY PISSED. Another call was made on 07/15/05 (10 days after), after everything is told, and verify twice. she told me it will ship out that day or Monday. I'm even more pissed. Monday? Okay, i have to waited a month b4 they will ship the package and wait another 7-10 days? No package again till Wednesday, 07/20/05. After verify it that night. the (2) D-cell NiMH that was ship earlier was not the same as the (2) later. After the close inspection, the newer one is rated 10000mAH and the first batch is 3000mAH, and I ordered 7000mAH. So another call is made 07/21/05. Believe it or not. They would not just send the correct one out. And I have to go through the RMA. and send the two that are wrong back. and they said they will Refund the money. WT. I waited a month, so I can get half of my money back(minus the shipping cost) after a long talk, they said they will ship out the 10000 mAH instead, cuz they no longer carry 7000mAH. What a fraud? They actually advertising stuff they don't have. So, I'll have to goto Post Office today to mail it back. There will be no business w/ me again after this. So, avoid them at all cost.

This review was modified by its author, freeman-jo, on 7/25/05 12:01 AM.

Not satisfied. I ordered two Canon BP-2L14 batteries from Sterling Technologies. But when I received the package, it contained two BP-2L12 batteries instead. The invoice were still listed as BP-2L14 and I was charged for higher BP-2L14 price. When I called their customer service. I was told that they ran out of BP-2L14 batteries. But I was never informed about the out of stock issue. They just simply switched to BP-2L12 battery. I also had to argue to get my credit back for getting the cheaper BP-2L12.

I ordered an AC adapter for my digital camera from these guys on eBay. The auction pictures a Fuji brand adapter, and claims in two places that it's a Fuji product, but they sent me a generic brand which is a different adapter style (wall wart).  
 
According to the service department (who replied three days later), this is their idea of a "clear" listing.

I found their prices to be very competitive, and their customer service responsive, but beware of deceptive (read: outdated) product descriptions. I purchased some digital camera batteries (Sony NP-FC11 equivalents) described as offering 19% more power (750mAh) than the Sony batteries, but in fact they are have 4% less power (Sony batteries have 780mAh). The fine print states that their comparisons are as of 10/03, and customer service responded that "The change in our products happens so often and there are some updates that need to be made to the site." However, I just checked the site again, and the deceptive claims are still there today (12/19/03). Beware, and get independent verification of product claims before ordering.

Ordered two NB-2LH rated as 1700 mah. Knew full well they couldn't be that high, but for the price, who cares, it was worth it.  
 
They send ones that are listed as 1000 and after repeated questioning (5 emails) they respond and say that they sometimes use "replacement products".  
 
It's still a good deal, but remember that they are not what is advertised.

Very good service. Although some of the products were not exactly what they looked like on the website, all were working and even came before expected time. Hoping to do more business in the future.

This review was modified by its author, ImTimeKeeper, on 1/9/06 11:15 PM.

Ordered 2 camera batteries at a reasonable price. Very prompt shipping and good customer service. They sent an e-mail when the item was shipped. Items were received in 2 days and in good condition.  
 
However, if you order through PriceGrabber, you can save a lot (18% in my case) compared to their own website. I did not realize this until after I had ordered directly from their website.