Motherboard failure on hp Pavilion 531w at 11 months. Hp sent replecement, but not without me providing them with my credit card number. They sent me a "remanufactured" computer that has the A drive installed in sideways. They couldn't have checked this computer out or "remanufactured" it without seeing the problem before they sent it to me! Now they want me to give them my credit card number again before they will agree to send me another computer. In the mean time, I am out of a computer and who knows how much they will charge my card for a defective computer. Calling them only gets me to someone who doesn't speak English very well and sounds like a pre-recorded tape stating they can do nothing (even though my computer is under warranty) until I give them my credit card number again. I will never buy another hp product and will discourage everyone I meet from purchasing their products!

I have tried to place an order for laptop online and it generated an error. When I called to place an order through the customer service, their system bounced the order again. After 2 weeks and many hours on the phone with HP and credit card company verifying my information on a three-party calls, several attempts to replace the order and HP promises to compensate the inconvenience with a free carrying case it became clear that their system would not let my order through and they have no control over it. In the end, a manager (Mike C., 18889994747, extension 63562) told me to go shop elsewhere. It was the most offensive customer service I have ever experienced in my life. In addition, a payment of over $1500 has been charged to my credit card account for over a week.

In October of 2000, I drove to visited my local CompUSA, in need of a computer. Their advertisements that day included a Hewlett-Packard 6745c Desktop computer with the following specifications: 700mhz Celeron, 64mb RAM, 20gb HD, Integrated AGP GFX. I thought this would be a good deal and good idea for a computer. Unfortunately, this has been one of the worst mistakes I have ever made. The purchasing price came to a total of about $1300 with the only upgrade being a Viewsonic monitor (BTW, this monitor has given me NO problems whatsoever, highly recommended). Of course after about 200 bucks in mail-in rebates, the price in the end SHOULD have been 1100. Well guess what? I sent off my rebates and I called them up about 4 months later and ask them where the hell my rebate is. The only thing they told me was "Sorry, but we can't send it out after July 28." The day I called was around August 2nd. Still haven't received any rebates from them. As for the computer itself, it has been nothing but trouble. The Celeron contains a 66mhz FSB (That's slower than a Pentium II), the RAM is extremely low, and worst of all, the mobo doesn't have an AGP slot. After a few months of having the computer, I decided maybe I should try an overclock, since I heard Celerons are very good with overclocking. Overclocking however requires a mobo manual or at least knowledge of where the jumper cables are for your CPU. What a suprise, there is no motherboard manual for my comp, so I contact HP. They reply by telling me that I can't get a motherboard manual. So I asked them what kind of motherboard I have. They tell me I have Cognac mobo. Never heard of Cognac before, maybe that's why it sucks so much? Well I ended up having to ask them where my jumper cables are. It turns out my computer doesn't have jumper cables, it has an internal CPU clock, so the overclocking is out of the question. Now for the upgrades. That christmas (2000) my brother purchased me a 32meg TNT2 M64 PCI card due to my uber slow "Integrated AGP graphics". I get a nice increase in FPS in most games, but it is still nearly impossible to run the games I want to. Then in May I bought 128megs of RAM which rounded out to 192megs. Nice improvement, but still not a nice computer. Installing both of these was rathers simple. OK, now I've got all my upgrades, but I continue to have problems. The power supply is 100 watts...yes...100 watts. The power supply broke 1 year after purchase, so I had to run my computer with my case open (Not very good, lets dust get inside the computer), but I had to do it because I couldn't afford a power supply at the time. Also a major problem was sudden shut downs of my comp during hardware consuming use. I.E: Gaming. Then I purchased Grand Theft Auto III, but it wouldn't run so I went out and bought me a GeForce4 MX420 PCI. It ran, but runs very slowly. Then people tell me to upgrade my RAM. I bought 512megs of RAM in one stick and wow, it doesnt work! Suprised? Didn't think so. I returned the RAM, figuring out that the problem was I needed two 256 meg sticks instead of 1 512. So I bought 1 256meg stick to upgrade to 384. Hardly any difference whatsoever. And this is crucial.com memory (Top of the line). And now a new problem has arose, my computer now loves the idea of sudden lock-ups. Some last as short as 3 seconds, some completely lock up my computer.  
 
Within the end of the year, I will take this computer and most likely burn it, throw it out my window, throw it out my trunk when driving down the interstate, all due to the fact that this damn thing gave me SO MANY HEADACHES.  
 
So end specs are as follows:  
 
384mb RAM 256+128  
700mhz Celeron 66mhz FSB  
64meg GeForce4 MX420 PCI (Upgraded from a 32meg TNT2 M64 PCI, which also was upgraded from an intergrated AGP card.)  
20GB HD.  
 
I can barely run Battlefield 1942.  
I can barely run GTAIII  
I get 30fps in Half-life online in 800x600. Sometimes slows down to 15.  
 
Flight Simulator 2002: 10fps fastest, 4-6 fps normally. Detials turned to medium.  
 
In other words: Plese take a hint from this review, and DONT get ONE!

none

This company is too widespread and outsourced to know what in the world is going on. The right hand has no idea what the left hand is doing. They will tell you one thing, then the next person will contradict that and the supervisors are condescending and patronizing. A customer service representative should never berate and belittle a customer who has a legitimate complaint about the defective product they were sent. It is key to note that if you are sent a broken/damaged product that you purchased they will require you to return it and repurchase a new product (and disallow any discounts, sales or combination deals that were a part of your original order). This corporation needs to bring their business all back to the US and have stricter controls to ensure that customers are treated fairly and appropriately in the transaction. Be forewarned that the service and fine print can be deceptive and almost make the excellent computer products not worth the hassle.

HP Customer Service is a nightmare!! All I needed was Recovery disks and I endured two phone calls, spanning 3 hours, and talking to 8 different departments, being left on hold for 45 minutes and then hung up on. Went onto Online Chat, which was much better, but they then shipped the wrong part!!! Had to address an email to CEO Mark Hurd to get some action. Finally got someone who was willing to get the job done and the machine is in their hands. He asked me why I was on Chat since the box was under warranty! I laughed and told him he should try to get something done with their Customer Service department!

This review was modified by its author, FedupwithHP, on 3/20/07 7:20 AM.

This is the SECOND cpu cooling fan in the last year I have had to purchase for my Pavilion N5430.  
 
The CSR who took my order was American and did a good job of selling me another fan, but could not give me a number to call to complain about the POOR QUALITY of the previous two fans. The CSR said that they used to have a number that a person could call with complaints but it had been removed, (why am I NOT surprised). They could not even look up my previous orders in their database.  
 
HP has gone to hell in a handbasket in my opinion.  
 
Note to HP: spend an extra couple of dollars for a part made by a credible manufacturer with integrity, ie, that leaves out anyone in Asia. I am more than willing to pay the extra for a part that works more than fours months. Of course, what am I saying; why would HP want to end a racked that gets me to spend $30 every four months or so.  
 
Silly me.  
 
p.s  
Good ridance Carly, was really nice to have you run a perfectly great company into the ground.

Ok so I went to best buy to pick up a laptop. So i bought a hp dv6108nr which is one of the first models with the pain in the ass quick play keys. Right out the box the unit will not burn cdrs of any type without failing. I had an external unit and it still burns dvds so no prob. Well then my sound starts to fail and it would not work. I call hps technical support and of course they try and troubleshoot a bad soundcard which is a waste of time as we all know as the issue is hardware related, and has nothing to do with audio drivers. then after that does not work they tell me I need to use the recovery discs to re install windows....so i do just to humor them. that does not work so they send me a return box and i moved away and did not have time to return it as i was in the middle of a move. So i call them back to notify them my adress has changed and that I woould be sending it back. Well they say they need to troubleshoot again.....like the damn laptop fixed itself. finally after a total of at least 8 hours on the phone with these folks they agree to send me another return box. I get the box and Im thinking to myself I bet something will go wrong with this pc in the next month so lets see what it does before i return it. Guess what the power button stops working then the computer starts blue screening every time it starts up. So i sent it back 3 weeks later. I call hp to see if they had my laptop because no one contaced me and I was getting a fed ex slip on my door. I was thinking oh maybe they fixed it that fast. So i ask the csr strait out If they had recieved my machine. The rep will not answer my question...he just keeps talking in circles...I must have asked simple yes or no questions about 6 times before I asked to speak with a supervisor. He them tells me he has no idea what went wrong. I find this really strange as I am a csr and cases are noted thoroghly. I then say is it because I did not send it back in a time soon enuff to satisfy he says yes. I then tell him thats all he needed to say. I dont know if they dont like to be up front over in india but hell that pissed me off bad. I tell him I want another return box he goes thru all the steps and them tells me i need the serial on the laptop. what an idiot if the laptop is in transit back to me how the hell would i have that. he say he will call back and keep in mind I give them simple instructions as to where I can be reached and they alway call me at times I advise them not to never the less I still pick up even though I work on the damn phone. So I guess they actually did get the lap top which no one informed me of. I think fed ex sat on it for so long they returned to sender which is exactly what I wanted hahahaha. just think hp wanted me to go pick up my machine which was sent back to me because I did not send it back in the time alotted then mail me a box so i could send it back...idiots. I get a call from a rep in the us and he tells me they have my machine and have had it for 2 weeks...the rep tells me they are waiting for a part he say he can build me a new one woo hoo all that crap finally paid off they are sending me a dv6000t which has double the ram, a dual core cpu and a whole bunch off stuff that mt old machine did not have. The rep also told me that he would extend my warranty also. So all in all I will not know until I get my new machine. This experience has been hell and wish to never deal with them again simply for the quality of their products(way too much focus on design and not enuff on functionality)more dumb features equals more problems.

I purchased an HP system with printer and monitor last month. I live in a very crammed apartment so I only kept the boxes around for about a week, then realized later I needed the boxes for the $300 rebate, as sold through Best Buy. I feel that a rebate of this size really warrants that trickery be kept to a minimum. My question is, is this rebate offer extended to all legitimate customers, or just certain ones? Yes, I tossed the zebra stripes, but I have proof purchase and my trust in HP will be shaken, should they not honor the rebate. I'm trying to gather information that might help me make a case. I'm prepared to write letters to executives at HP, Best Buy, the state's attorney general, as well as the big media. Anybody got any helpful suggestions?  
 

Ordering was very easy. Shipping was very quick. Customer service was outstanding, as long as your not talking to India, all they do is read from scripts, they dont take the initiative to get things done. Thankfully I only had to deal with them 1 time. Packaging could have been better especially since it's a laptop. Box smelled funny too (coming from china).

The configuration and ordering process was clear and precise. No misunderstanding of what was being ordered and no hidden costs. This was a very straight forward process and I received exactly what I ordered. The unit worked perfectly and all documentation was accurate. After 2 months the unit still works flawlessly. The battery life is better than expected and the wireless functioning is better than I thought it would be. Even with the 16 Gb SSHD which is almost full with the operating system the speed is still good coupled with a 16 Gb SC card and 16 GB flash drive storage is not a problem. I would most definitely recommend this site and this product to anyone who asks.

This review was modified by its author, jseojai, on 9/15/09 3:47 AM.

WOW!!!! I am surprise by the bad ratings HP.COM. I ordered from them a few years ago for a HP D7160 printer and got it quickly with no hassle. I have use HP printers all my life except once and regret the day I did.  
 
They had some promotion going for ink and you know ink cost more than oil and gold. I quickly ordered mine through HP.com (spent $184) and received free shipping along with $40 gift cards towards my next ink purchase. Can't beat that. I received it soo quickly, I was caught off guard.

Hewlett Packard is the best place to shop for computer hardware in the world (meaning laptops and if the case arises desktop computers). The whole Hewlett Packard experience is hassle free.

Good company, got plenty of ink on sale!!

Why you shouldn’t buy HP (from a person with nothing to gain)  
 
HP customer support sucks! I called the “US” customer support number only to find every operator is a Middle Eastern person. Who although the operators claim to speak English, don’t seem to understand what the customer is talking about.  
 
I wanted to know how to turn off a pop-up that came on every time I turned on my computer about aligning my printer. The Middle Eastern girl told me she could help me, but for that little bit of information I was informed I would have to pay!  
 
She said you have to pay for everything!  
 
It is total bullshit! I just need to know where to go to click one box to end the issue with the pop-up! Every time I see that pop-up (which is every day when I turn on my computer) I will be reminded never to buy another HP foreign piece of shit all-in-one printer.