This company is too widespread and outsourced to know what in the world is going on. The right hand has no idea what the left hand is doing. They will tell you one thing, then the next person will contradict that and the supervisors are condescending and patronizing. A customer service representative should never berate and belittle a customer who has a legitimate complaint about the defective product they were sent. It is key to note that if you are sent a broken/damaged product that you purchased they will require you to return it and repurchase a new product (and disallow any discounts, sales or combination deals that were a part of your original order). This corporation needs to bring their business all back to the US and have stricter controls to ensure that customers are treated fairly and appropriately in the transaction. Be forewarned that the service and fine print can be deceptive and almost make the excellent computer products not worth the hassle.
HP Customer Service is a nightmare!! All I needed was Recovery disks and I endured two phone calls, spanning 3 hours, and talking to 8 different departments, being left on hold for 45 minutes and then hung up on. Went onto Online Chat, which was much better, but they then shipped the wrong part!!! Had to address an email to CEO Mark Hurd to get some action. Finally got someone who was willing to get the job done and the machine is in their hands. He asked me why I was on Chat since the box was under warranty! I laughed and told him he should try to get something done with their Customer Service department!
This review was modified by its author, FedupwithHP, on
3/20/07 7:20 AM.
This is the SECOND cpu cooling fan in the last year I have had to purchase for my Pavilion N5430.
The CSR who took my order was American and did a good job of selling me another fan, but could not give me a number to call to complain about the POOR QUALITY of the previous two fans. The CSR said that they used to have a number that a person could call with complaints but it had been removed, (why am I NOT surprised). They could not even look up my previous orders in their database.
HP has gone to hell in a handbasket in my opinion.
Note to HP: spend an extra couple of dollars for a part made by a credible manufacturer with integrity, ie, that leaves out anyone in Asia. I am more than willing to pay the extra for a part that works more than fours months. Of course, what am I saying; why would HP want to end a racked that gets me to spend $30 every four months or so.
Silly me.
p.s
Good ridance Carly, was really nice to have you run a perfectly great company into the ground.
Ok so I went to best buy to pick up a laptop. So i bought a hp dv6108nr which is one of the first models with the pain in the ass quick play keys. Right out the box the unit will not burn cdrs of any type without failing. I had an external unit and it still burns dvds so no prob. Well then my sound starts to fail and it would not work. I call hps technical support and of course they try and troubleshoot a bad soundcard which is a waste of time as we all know as the issue is hardware related, and has nothing to do with audio drivers. then after that does not work they tell me I need to use the recovery discs to re install windows....so i do just to humor them. that does not work so they send me a return box and i moved away and did not have time to return it as i was in the middle of a move. So i call them back to notify them my adress has changed and that I woould be sending it back. Well they say they need to troubleshoot again.....like the damn laptop fixed itself. finally after a total of at least 8 hours on the phone with these folks they agree to send me another return box. I get the box and Im thinking to myself I bet something will go wrong with this pc in the next month so lets see what it does before i return it. Guess what the power button stops working then the computer starts blue screening every time it starts up. So i sent it back 3 weeks later. I call hp to see if they had my laptop because no one contaced me and I was getting a fed ex slip on my door. I was thinking oh maybe they fixed it that fast. So i ask the csr strait out If they had recieved my machine. The rep will not answer my question...he just keeps talking in circles...I must have asked simple yes or no questions about 6 times before I asked to speak with a supervisor. He them tells me he has no idea what went wrong. I find this really strange as I am a csr and cases are noted thoroghly. I then say is it because I did not send it back in a time soon enuff to satisfy he says yes. I then tell him thats all he needed to say. I dont know if they dont like to be up front over in india but hell that pissed me off bad. I tell him I want another return box he goes thru all the steps and them tells me i need the serial on the laptop. what an idiot if the laptop is in transit back to me how the hell would i have that. he say he will call back and keep in mind I give them simple instructions as to where I can be reached and they alway call me at times I advise them not to never the less I still pick up even though I work on the damn phone. So I guess they actually did get the lap top which no one informed me of. I think fed ex sat on it for so long they returned to sender which is exactly what I wanted hahahaha. just think hp wanted me to go pick up my machine which was sent back to me because I did not send it back in the time alotted then mail me a box so i could send it back...idiots. I get a call from a rep in the us and he tells me they have my machine and have had it for 2 weeks...the rep tells me they are waiting for a part he say he can build me a new one woo hoo all that crap finally paid off they are sending me a dv6000t which has double the ram, a dual core cpu and a whole bunch off stuff that mt old machine did not have. The rep also told me that he would extend my warranty also. So all in all I will not know until I get my new machine. This experience has been hell and wish to never deal with them again simply for the quality of their products(way too much focus on design and not enuff on functionality)more dumb features equals more problems.
I purchased an HP system with printer and monitor last month. I live in a very crammed apartment so I only kept the boxes around for about a week, then realized later I needed the boxes for the $300 rebate, as sold through Best Buy. I feel that a rebate of this size really warrants that trickery be kept to a minimum. My question is, is this rebate offer extended to all legitimate customers, or just certain ones? Yes, I tossed the zebra stripes, but I have proof purchase and my trust in HP will be shaken, should they not honor the rebate. I'm trying to gather information that might help me make a case. I'm prepared to write letters to executives at HP, Best Buy, the state's attorney general, as well as the big media. Anybody got any helpful suggestions?
Ordering was very easy. Shipping was very quick. Customer service was outstanding, as long as your not talking to India, all they do is read from scripts, they dont take the initiative to get things done. Thankfully I only had to deal with them 1 time. Packaging could have been better especially since it's a laptop. Box smelled funny too (coming from china).
The configuration and ordering process was clear and precise. No misunderstanding of what was being ordered and no hidden costs. This was a very straight forward process and I received exactly what I ordered. The unit worked perfectly and all documentation was accurate. After 2 months the unit still works flawlessly. The battery life is better than expected and the wireless functioning is better than I thought it would be. Even with the 16 Gb SSHD which is almost full with the operating system the speed is still good coupled with a 16 Gb SC card and 16 GB flash drive storage is not a problem. I would most definitely recommend this site and this product to anyone who asks.
This review was modified by its author, jseojai, on
9/15/09 3:47 AM.
WOW!!!! I am surprise by the bad ratings HP.COM. I ordered from them a few years ago for a HP D7160 printer and got it quickly with no hassle. I have use HP printers all my life except once and regret the day I did.
They had some promotion going for ink and you know ink cost more than oil and gold. I quickly ordered mine through HP.com (spent $184) and received free shipping along with $40 gift cards towards my next ink purchase. Can't beat that. I received it soo quickly, I was caught off guard.
Hewlett Packard is the best place to shop for computer hardware in the world (meaning laptops and if the case arises desktop computers). The whole Hewlett Packard experience is hassle free.
Why you shouldn’t buy HP (from a person with nothing to gain)
HP customer support sucks! I called the “US” customer support number only to find every operator is a Middle Eastern person. Who although the operators claim to speak English, don’t seem to understand what the customer is talking about.
I wanted to know how to turn off a pop-up that came on every time I turned on my computer about aligning my printer. The Middle Eastern girl told me she could help me, but for that little bit of information I was informed I would have to pay!
She said you have to pay for everything!
It is total bullshit! I just need to know where to go to click one box to end the issue with the pop-up! Every time I see that pop-up (which is every day when I turn on my computer) I will be reminded never to buy another HP foreign piece of shit all-in-one printer.
I am amazed by the HP customer support. My computer is out of the warranty and a virus destroyed the recovery partition of HD drive. HP is sending me now a set of recovery CDs with one day shipping for free. Incerdible!
I ordered a dv9000t with the works, and with a 15% coupon, taking $300 off the order. The order went right thru. The laptop shipped 7 days later...the component holding up the shipment was the Core2duo 2.0ghz processor, which I think must have been in low supply at the time...who knows.
Because it was a CTO unit (customized order) it was build and shipped from Shanghai, China. The order reached me, from China, in 3 days or so.
The website gave me an estimated ship date of October 31 but the unit came in around October 25, shipped via FedEx.
The laptop was great, except the touchpad was defective. I had a very nice e-mail correspondence with an HP rep. Responses were quick and informative. Finally, the rep determined it was hardware related and that I needed to phone tech support and get an RMA since I was well within the 21 day return time (day 2 of 21).
I phoned HP, got my RMA, and sent it back. They informed me that because it was a CTO unit I would have to return it and repurchase it. Shipping was completely covered by HP, 2-day air via FedEx. It was received and refunded very quickly.
After receiving indication of the return, I phoned HP and went through the process of repurchasing the unit. They told me I would first have to buy it at full price, then receive the 15% discount from the previous coupon in 10-12 business days. Nothing happened after 12 days so I had to go through the process of phoning in to get the refund. I kept receiving someone who failed to do the coupon properly. They had said that they would not mind reapplying the coupon, even though it was expired, since I did originally use it and all I was requesting to do with the unit was RMA it (as opposed to returning it). I finally got someone who knew what they were doing and they gave me the credit rather instantly. I was refunded the money for the coupon.
The second order was placed on November 12, 2006. The unit's expected ship date was late November. The unit came in sooner than expected, right before Thanksgiving. I was very happy. The new unit was flawless. I am a happy camper. I will buy from HP again in the future.
This review was modified by its author, cableguytk, on
12/27/06 8:02 PM.
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