I have been a happy HP customer for about three years. However, in March--within about a week--I purchased an HP paviliona462x, a monitor (hp pavilion f17030, and two printers (including an hp 2175 all-in-one.0 Within a few months, the monitor died. HP graciously helped me--the tech support person was originally from the US but situated--if I remember in the Netherlands--and replaced my monitor with another one within less than a week. I was psyched. This was the HP I knew and loved.  
 
This week my printer died. I took it back to Best Buy (where it was purchased)and the technicians said, "It is under warranty. This is an electronics problem. Call HP." I had had good service before. I figured all would be well. As of this week the love affair with HP is over. Over the last two days I have been caught in the web of people who could not speak English, who told me I needed q-tips to repair contacts, who asked me for serial numbers even for the ink cartridges, and who kept telling me I was not in their computer database. I had just moved and for some reason no one seemed to understand that my name and phone number could not match up with what they had in their database.  
 
Undaunted, I emailed the company. Through email, I did get a brief glimmer of hope. Through an email response I was promised a replacement printer and was told that I would be called this morning to give a credit card number so that they could ship me a replacement printer and keep my credit card on file until I returned the defective printer. I figured I was set. This was the HP I knew and loved.  
 
However, the call never came, and when I called HP rather than wait for their promised call, I got caught in the web again where I was shuffled from department to department, where I spoke to two people--one in India--and where no one would take my credit card number. The person in India went back to "You're not in the computer (but every other product was) and you need an invoice." Growl.  
 
I told HP that I would contact QVC who handles their products, the Better Business Bureau, the state attorney general's office and the IT segment of the college where I work. I have followed through on that promise. I also went out a bought another printer because I do not have time to sit around and fight for what should be mine.  
 
It is a shame. This was a good company with good products. However, quality seems to have diminished. Moreover, the outsourcing has resulted in scripted responses from people who often do not seem to understand English. I am loyal to companies with good service. I waved the flag for a long time for HP. However, the company has lost favor with me.

Item:Compaq laptop. Rebates promised: $350.00.  
Original unit was defective and was exchanged.  
2 Rebates were offered by Circuit City 1 by HP.  
All paperwork was assembled at Circuit City for the rebates. They assured us the documents were ready for mailing except for the upc code which we removed and sent.  
Rebates from Circuit City were recieved in 5 weeks.  
After 6 weeks,we recieved from HP a Denial of the rebate based on the fact that the unit had been returned for credit.The original invoice and the exchange invoice were both included in our mailing.  
A call to the rebate center got the response: "we are looking into it. Circuit City records do not reflect your claim."  
Basically we were accused of fraud.  
Beware of the rebait bait!

i bought a 725n hp pavillion from staples and 2 weeks after i brougt it home the hard drive quit i would keep getting black and blue screens the staples techs are idiots they couldn't figure it out and even said it was the mouse that was causing the problem! hp gave me the run around too i told them that i thought it was a hard drive crash but they sent out 2 sets of system restore disks before they sent me a new hard drive then when i got a hard drive it was the wrong one the hd in this model is 80 gb a computer tech sent out a 40gb! then i had to send back that drive before they finally sent me the 80gb the worst part is this wnt on for 7 months from from june till the end of january 2004! on top of the i couldn't understand most of the techs they all sounded like they're from india,and i'm disabled and had to get my 64 yr old father to help who was panicking cause he don't like computers! i will never buy a computer from hp or another big name company ever again!

Hewllett Packard is really bad company. They use Indian servicemen who are not native English speakers and I had hard time to understand them.  
Also while I have remaining warranty, they ask me $671 for reparing laptop. Sorry, I will never pay for repairing my laptop and I am not gonna buy their low-leveled laptops in the future.

HAHAHAHAHA take this rating you losers at HP. Anyways, if you look about 5 reviews down you'll see where someone else experienced the same situation I'm in right now. I bought an r3000z via phone because their website is sub par to an extreme. I am quite knowledgeable about computer hardware so I was very specific with the sales rep. In this description I said in completely clear and natural English that I wanted ONE 512 dimm of ram. Well I got the order through and sat complacently at home for several days. Then I decided to check my order. In the receipt I found that my ever so helpful salesman had given me 2 bloody 256 chips. Now for all of those of you out there that don’t know this; good old HP, being the towering titans of design that they are, thought it would be a great idea to separate the two dimm slots. This means that you are only able to access one of them for upgrading purposes (in other words ditching the lowsy 256's) the other is conveniently placed under the keyboard where you would have to disassemble the entire laptop(voiding the warranty btw) to get to it. I’m not a happy customer at this point. Still hopeful in my naive world I just thought I could call them up and change it. Well guess what, all orders are locked so we can’t change the settings for you. Ok I can almost understand that given the scale the company is working at so I ask if I can just cancel it with the intention of getting another one with the right specs. "I’m sorry all systems are locked. Why don’t you, wait around and be ready to refuse the bloody thing after we ship it to you from China and while your waiting why don’t you max out your credit card and get another one already started." Yep, HP is nothing but helpful. Now it’s practically impossible for me to get it before my trip unless *I* pay for rush shipping. Yah, so that’s not happening, time to take my not too unreasonable expectations and money elsewhere.

I am disputing my charge of $269.00 from Hewlett Packard dated 4/9/2004. We were forced into accepting the charge, as I shall further explain.  
We were having a problem with a Compaq laptop computer we purchased in September of 2003. After numerous phone calls to service techs in India and all around the globe nothing was resolved. The problem was that the monitor was dark whenever the battery was in use. We were shipped numerous batteries but that didn’t solve the problem so we were told that someone would pick up the computer and fix it. We were never told who would be picking it up or if there were any special considerations, which needed to be made. On March 3, 2004 a courier from FedEx arrived at the house to pick up the computer. We didn’t have the original box for the computer because it was destroyed when we had to remove the UPC label to get our rebate. The FedEx courier went and got a box from his truck and wrapped it in bubble wrap and left our house with the computer. The package was sent “priority overnight”. It was suppose to be a 4-day service, door to door.  
After about a week, my wife called Hewlett Packard and they told my wife that the computer case was cracked and the problem was not covered under warranty. My wife stated that the computer was in perfect condition when it left the house and the reason we sent it back was because of the dark screen condition when the battery was in use. Hewlett Packard’s service department informed my wife that they would have to make a claim to FedEx for the damages and it would take approximately 2 weeks to resolve the problem. When my wife finally heard back from Hewlett Packard they said FedEx denied the claim because the computer was improperly packaged (as I mentioned before, we were never told how to get the computer ready for shipping). Hewlett Packard doesn’t disclose the names of the people who work there. They only give you their first names. They have no ID numbers so that you can reference them.  
Hewlett-Packard refused to get the adjustment from FedEx and told my wife and myself that if we do not pay to fix the damage they will ship it back damaged. They claimed the package from FedEx was not damaged in transit and that we shipped it to them with a cracked case, which is entirely wrong. They basically extorted the money from me. Hewlett Packard’s service department is horrendous and we could never get anyone of authority to talk to.  

Hewlett Packard has absolutely gone down in Quality Control and their Tech Support / Customer Service personnel are among the worst I have ever encountered in the business, we have been waiting for a solution to 2 BAD HP Laser Printers for 2 weeks now, DOA out of the Box and HP will not do anything about replacing them.  

This review was modified by its author, raycanales, on 5/2/04 3:14 PM.

I placed an order online only to receive note that they had declined my order! The message said if I felt I had received the decline in error I should contact HP to see if something could be worked out. I immediately checked my bank account to verfiy that I had the funds - not only did I have the funds, but HP had already deducted the funds from my account. I called and was treated quite rudely with no explanation other than occassionaly they check orders for customer satisfaction. They customer service rep asked for more information and then told me that someone would contact me in 2 days. I was totally mystified! Call me back about what? I called back the next day and asked what was up and they told me they couldn't tell me. They did reiterate that they were declining the order to immprove customer service. When I asked if this was an attempt to uncover fraud (my billing and shipping address were different) they became very defensive and said they never said that and that they could not discuss the matter further! The funniest part is that they still think I am interested in doing business with their company!!

Worst expirience I have ever head!!! Beware!!!  
It took me 2 weeks of painfull phonecalls, hours and hours on the phone with useless HP technical support. The worst part is when your call is getting transfered to Deli / India... once you there your day FINISHED! You will never get any answer from one person, you will be transfered to 3-10 deiiferent departmants and after that they'll tell you that model you have is not in stock and you have towait few more days to get it replaced... But here is more, once you call second, third ... time there is 50/50 of a chance (if you lucky) that they'll find your case # otherwise you will run into the same circle...  
 
FYI: Dell s about to be the same.  
Good Luck. Be strong.

After having ordered a laptop computer, it was realized that it would not arrive in time for a business trip. I called HP back to see about upgrading the shipping. After several transfers I was told I could not change anything on the order as it was 'locked into the system'. I was also informed I could not cancel the order as well.  
When I spoke to a supervisor, she said 'I thought we informed you that you could not make changes to or cancel the order."  
 
My only recourse was to place a second order for the same item with upgraded shipping. This results in almost 4000 dollars on a credit card. Not to mention the aggravation of having to make sure to refuse the wrong order when it arrives.

Terrible company. Never buy HP! I am a respected local PC Tech in my neighborhood and most of my problems and complaints involve HP systems. HP uses extremely low-end parts, device drivers are not readily available on their site, customer service is of no help when trying to locate drivers for a previously crashed HP machine. I am currently working on an HP system for someone with a 1.7GHz cpu. My old Pentium II 450 ran better than this! HP will NEVER have my business.

Deskjet 3820 purchased in March 2003 and failed in October 2003. HP cutomer "support" is an exercise in phone menu do-loops. HP warrants its products for a year after purchase, but try to get a claim settled. Four calls have not put me into contact with anyone who authorize a refund or repair.  
 
This the fourth HP deskjet that has failed in the last five years. The normal failure is two months after the year is over. Somehow, the "failure timer" didn't wait until the year was over.  
 
I think I will switch to Epson or Canon for the replacement.

When trying to order upgrades for my HP notebooks, I was sent desktop DIMM memory modules rather than notebook SODIMM memory modules. Incompetant.

HP is no doubt the worst of the worst company I have dealt with in the world. The brand new laptop I bought from HP died suddenly in two months. I spent more than two hours to reach the technical support. HP promised to pick up the laptop on 9/10/03. Nobody showed up. Then I had to emailed them lots of times, and got meaningless reply from their customer supoort. I faxed them, no reply.  
 
Finally, I decided to call again. The phone call was transfered from one department to another, and was hanged up four times. After 6 transfers and two hours's waiting, it was returned to the first department I called!  
 
I gave up and my wife decided to call them. After more than three hours painful calling, finally get somebody can say something about it. He said that he will arrange to pick up the laptop again. Now what? I am still waiting!!!!!!!!  
 
Which company in the world can treat customers like that?  

MAIL IN REBATE WARNING:  
 
This complaint is directed to the Attorney General for the State of Washington, The Attorney General for the State of California, The better business bureau of Cupertino, CA and The Federal Trade Commission of the United States.  
 
I am writing regarding HP Shopping.com and their mail-in rebate program.  
 
In December of 2002 I purchased an HP Pavilion ze4000 series note book PC from HP Shopping.com, the terms of purchase include a $100 mail-in rebate. I have come to believe that there is a deliberate and systematic attempt on the part of HP to frustrate the rebate redemption process by making the process as difficult and convoluted as possible and then by denying legitimate claims that are submitted correctly and are complete.  
 
I believe these tactics fraudulently induce a substantial number (perhaps hundreds of thousands) of consumers to purchase HP’s products by offering attractive discounts, with HP knowing full well that most consumers will not be able to benefit from them as they are not able to fulfill the unreasonable requirements for obtaining the rebate, and even if they do their rebate applications will still be rejected.  
 
The tactics I refer to include:  
 
The requirement to return a copy of the original “invoice” along with a rebate application form. However, the product is shipped without an invoice and there is no mention made of the specific requirements and procedures for obtaining the rebate. I contacted HP shopping customer service several times regarding the rebate before I learned that I had to find and download the rebate application form myself from an obscure place on their web site. They referred me to HP shopping’s policy, available on their site’s rebate FAQs section, which specifically permits the use of an “HP transaction record”, which can be printed from their web site, to satisfy the invoice requirement for rebate submissions. However, they then reject rebate applications as incomplete when the “transaction record” is included as the proof of purchase.  
 
There is a requirements to return the ORIGINAL UPC bar code for the product which is glued to the front of the shipping box with the paper perforated in such a way that any attempt to remove it would result in the destruction of the document – therefore the UPC must be carefully cut off the box. I would imagine that many consumers inadvertently destroy the document while attempting to remove it, not realizing that it is specifically designed NOT TO BE REMOVED. Additionally, I believe most consumers likely do not keep their boxes for weeks afterwards – which is exactly when they realize they need them having located the rebate request form. (HP explicitly notes on their site that they will not replace or accept rebates that are missing the UPC codes.)  
 
The rebate claim form and accompanying documentation must be submitted within 45 days of the date of purchase. Although the product is often not actually received for several weeks from the “date of purchase” as it is made to order. Therefore the consumer could not submit the required documentation at time of purchase, which is when most people are aware of the rebate, as it requires receipt of the product. This strategy serves to further diminish the already small time window available for redemption and the likelihood that a consumer would again discover a rebate was available.  
 
In my case, I submitted my rebate request, along with the required “transaction record” showing the invoice detail, to the HP rebate center by registered mail on January 21st, 2003. I received a rejection letter, dated March 3rd, 2003, along with the return of my rebate application and supporting documentation. The letter advised me that the rebate request was incomplete and could not be processed due to my failure to enclose an “invoice” for the purchase.  
 
I have contacted a supervisor at the company and at their request have resubmitted the originally filed “transaction record”. They are unable to confirm that this will be acceptable or if they will even process my rebate request. I am filing a dispute with my credit card company and am prepared to pursue redress in small claims court should HP fail to satisfy their obligations under the rebate program.  
 
It absolutely amazes me that these rebates are only available for consumers purchasing products through HP’s web site, HP already has in their possession all the information they require a consumer to submit in order to obtain the rebate. I can see no business reason for them to impose these requirements and therefore must conclude that this is a deliberate and calculated attempt to defraud their customers.