HAHAHAHAHA take this rating you losers at HP. Anyways, if you look about 5 reviews down you'll see where someone else experienced the same situation I'm in right now. I bought an r3000z via phone because their website is sub par to an extreme. I am quite knowledgeable about computer hardware so I was very specific with the sales rep. In this description I said in completely clear and natural English that I wanted ONE 512 dimm of ram. Well I got the order through and sat complacently at home for several days. Then I decided to check my order. In the receipt I found that my ever so helpful salesman had given me 2 bloody 256 chips. Now for all of those of you out there that don’t know this; good old HP, being the towering titans of design that they are, thought it would be a great idea to separate the two dimm slots. This means that you are only able to access one of them for upgrading purposes (in other words ditching the lowsy 256's) the other is conveniently placed under the keyboard where you would have to disassemble the entire laptop(voiding the warranty btw) to get to it. I’m not a happy customer at this point. Still hopeful in my naive world I just thought I could call them up and change it. Well guess what, all orders are locked so we can’t change the settings for you. Ok I can almost understand that given the scale the company is working at so I ask if I can just cancel it with the intention of getting another one with the right specs. "I’m sorry all systems are locked. Why don’t you, wait around and be ready to refuse the bloody thing after we ship it to you from China and while your waiting why don’t you max out your credit card and get another one already started." Yep, HP is nothing but helpful. Now it’s practically impossible for me to get it before my trip unless *I* pay for rush shipping. Yah, so that’s not happening, time to take my not too unreasonable expectations and money elsewhere.

I am disputing my charge of $269.00 from Hewlett Packard dated 4/9/2004. We were forced into accepting the charge, as I shall further explain.  
We were having a problem with a Compaq laptop computer we purchased in September of 2003. After numerous phone calls to service techs in India and all around the globe nothing was resolved. The problem was that the monitor was dark whenever the battery was in use. We were shipped numerous batteries but that didn’t solve the problem so we were told that someone would pick up the computer and fix it. We were never told who would be picking it up or if there were any special considerations, which needed to be made. On March 3, 2004 a courier from FedEx arrived at the house to pick up the computer. We didn’t have the original box for the computer because it was destroyed when we had to remove the UPC label to get our rebate. The FedEx courier went and got a box from his truck and wrapped it in bubble wrap and left our house with the computer. The package was sent “priority overnight”. It was suppose to be a 4-day service, door to door.  
After about a week, my wife called Hewlett Packard and they told my wife that the computer case was cracked and the problem was not covered under warranty. My wife stated that the computer was in perfect condition when it left the house and the reason we sent it back was because of the dark screen condition when the battery was in use. Hewlett Packard’s service department informed my wife that they would have to make a claim to FedEx for the damages and it would take approximately 2 weeks to resolve the problem. When my wife finally heard back from Hewlett Packard they said FedEx denied the claim because the computer was improperly packaged (as I mentioned before, we were never told how to get the computer ready for shipping). Hewlett Packard doesn’t disclose the names of the people who work there. They only give you their first names. They have no ID numbers so that you can reference them.  
Hewlett-Packard refused to get the adjustment from FedEx and told my wife and myself that if we do not pay to fix the damage they will ship it back damaged. They claimed the package from FedEx was not damaged in transit and that we shipped it to them with a cracked case, which is entirely wrong. They basically extorted the money from me. Hewlett Packard’s service department is horrendous and we could never get anyone of authority to talk to.  

Hewlett Packard has absolutely gone down in Quality Control and their Tech Support / Customer Service personnel are among the worst I have ever encountered in the business, we have been waiting for a solution to 2 BAD HP Laser Printers for 2 weeks now, DOA out of the Box and HP will not do anything about replacing them.  

This review was modified by its author, raycanales, on 5/2/04 3:14 PM.

I placed an order online only to receive note that they had declined my order! The message said if I felt I had received the decline in error I should contact HP to see if something could be worked out. I immediately checked my bank account to verfiy that I had the funds - not only did I have the funds, but HP had already deducted the funds from my account. I called and was treated quite rudely with no explanation other than occassionaly they check orders for customer satisfaction. They customer service rep asked for more information and then told me that someone would contact me in 2 days. I was totally mystified! Call me back about what? I called back the next day and asked what was up and they told me they couldn't tell me. They did reiterate that they were declining the order to immprove customer service. When I asked if this was an attempt to uncover fraud (my billing and shipping address were different) they became very defensive and said they never said that and that they could not discuss the matter further! The funniest part is that they still think I am interested in doing business with their company!!

Worst expirience I have ever head!!! Beware!!!  
It took me 2 weeks of painfull phonecalls, hours and hours on the phone with useless HP technical support. The worst part is when your call is getting transfered to Deli / India... once you there your day FINISHED! You will never get any answer from one person, you will be transfered to 3-10 deiiferent departmants and after that they'll tell you that model you have is not in stock and you have towait few more days to get it replaced... But here is more, once you call second, third ... time there is 50/50 of a chance (if you lucky) that they'll find your case # otherwise you will run into the same circle...  
 
FYI: Dell s about to be the same.  
Good Luck. Be strong.

After having ordered a laptop computer, it was realized that it would not arrive in time for a business trip. I called HP back to see about upgrading the shipping. After several transfers I was told I could not change anything on the order as it was 'locked into the system'. I was also informed I could not cancel the order as well.  
When I spoke to a supervisor, she said 'I thought we informed you that you could not make changes to or cancel the order."  
 
My only recourse was to place a second order for the same item with upgraded shipping. This results in almost 4000 dollars on a credit card. Not to mention the aggravation of having to make sure to refuse the wrong order when it arrives.

Terrible company. Never buy HP! I am a respected local PC Tech in my neighborhood and most of my problems and complaints involve HP systems. HP uses extremely low-end parts, device drivers are not readily available on their site, customer service is of no help when trying to locate drivers for a previously crashed HP machine. I am currently working on an HP system for someone with a 1.7GHz cpu. My old Pentium II 450 ran better than this! HP will NEVER have my business.

Deskjet 3820 purchased in March 2003 and failed in October 2003. HP cutomer "support" is an exercise in phone menu do-loops. HP warrants its products for a year after purchase, but try to get a claim settled. Four calls have not put me into contact with anyone who authorize a refund or repair.  
 
This the fourth HP deskjet that has failed in the last five years. The normal failure is two months after the year is over. Somehow, the "failure timer" didn't wait until the year was over.  
 
I think I will switch to Epson or Canon for the replacement.

When trying to order upgrades for my HP notebooks, I was sent desktop DIMM memory modules rather than notebook SODIMM memory modules. Incompetant.

HP is no doubt the worst of the worst company I have dealt with in the world. The brand new laptop I bought from HP died suddenly in two months. I spent more than two hours to reach the technical support. HP promised to pick up the laptop on 9/10/03. Nobody showed up. Then I had to emailed them lots of times, and got meaningless reply from their customer supoort. I faxed them, no reply.  
 
Finally, I decided to call again. The phone call was transfered from one department to another, and was hanged up four times. After 6 transfers and two hours's waiting, it was returned to the first department I called!  
 
I gave up and my wife decided to call them. After more than three hours painful calling, finally get somebody can say something about it. He said that he will arrange to pick up the laptop again. Now what? I am still waiting!!!!!!!!  
 
Which company in the world can treat customers like that?  

MAIL IN REBATE WARNING:  
 
This complaint is directed to the Attorney General for the State of Washington, The Attorney General for the State of California, The better business bureau of Cupertino, CA and The Federal Trade Commission of the United States.  
 
I am writing regarding HP Shopping.com and their mail-in rebate program.  
 
In December of 2002 I purchased an HP Pavilion ze4000 series note book PC from HP Shopping.com, the terms of purchase include a $100 mail-in rebate. I have come to believe that there is a deliberate and systematic attempt on the part of HP to frustrate the rebate redemption process by making the process as difficult and convoluted as possible and then by denying legitimate claims that are submitted correctly and are complete.  
 
I believe these tactics fraudulently induce a substantial number (perhaps hundreds of thousands) of consumers to purchase HP’s products by offering attractive discounts, with HP knowing full well that most consumers will not be able to benefit from them as they are not able to fulfill the unreasonable requirements for obtaining the rebate, and even if they do their rebate applications will still be rejected.  
 
The tactics I refer to include:  
 
The requirement to return a copy of the original “invoice” along with a rebate application form. However, the product is shipped without an invoice and there is no mention made of the specific requirements and procedures for obtaining the rebate. I contacted HP shopping customer service several times regarding the rebate before I learned that I had to find and download the rebate application form myself from an obscure place on their web site. They referred me to HP shopping’s policy, available on their site’s rebate FAQs section, which specifically permits the use of an “HP transaction record”, which can be printed from their web site, to satisfy the invoice requirement for rebate submissions. However, they then reject rebate applications as incomplete when the “transaction record” is included as the proof of purchase.  
 
There is a requirements to return the ORIGINAL UPC bar code for the product which is glued to the front of the shipping box with the paper perforated in such a way that any attempt to remove it would result in the destruction of the document – therefore the UPC must be carefully cut off the box. I would imagine that many consumers inadvertently destroy the document while attempting to remove it, not realizing that it is specifically designed NOT TO BE REMOVED. Additionally, I believe most consumers likely do not keep their boxes for weeks afterwards – which is exactly when they realize they need them having located the rebate request form. (HP explicitly notes on their site that they will not replace or accept rebates that are missing the UPC codes.)  
 
The rebate claim form and accompanying documentation must be submitted within 45 days of the date of purchase. Although the product is often not actually received for several weeks from the “date of purchase” as it is made to order. Therefore the consumer could not submit the required documentation at time of purchase, which is when most people are aware of the rebate, as it requires receipt of the product. This strategy serves to further diminish the already small time window available for redemption and the likelihood that a consumer would again discover a rebate was available.  
 
In my case, I submitted my rebate request, along with the required “transaction record” showing the invoice detail, to the HP rebate center by registered mail on January 21st, 2003. I received a rejection letter, dated March 3rd, 2003, along with the return of my rebate application and supporting documentation. The letter advised me that the rebate request was incomplete and could not be processed due to my failure to enclose an “invoice” for the purchase.  
 
I have contacted a supervisor at the company and at their request have resubmitted the originally filed “transaction record”. They are unable to confirm that this will be acceptable or if they will even process my rebate request. I am filing a dispute with my credit card company and am prepared to pursue redress in small claims court should HP fail to satisfy their obligations under the rebate program.  
 
It absolutely amazes me that these rebates are only available for consumers purchasing products through HP’s web site, HP already has in their possession all the information they require a consumer to submit in order to obtain the rebate. I can see no business reason for them to impose these requirements and therefore must conclude that this is a deliberate and calculated attempt to defraud their customers.  

Motherboard failure on hp Pavilion 531w at 11 months. Hp sent replecement, but not without me providing them with my credit card number. They sent me a "remanufactured" computer that has the A drive installed in sideways. They couldn't have checked this computer out or "remanufactured" it without seeing the problem before they sent it to me! Now they want me to give them my credit card number again before they will agree to send me another computer. In the mean time, I am out of a computer and who knows how much they will charge my card for a defective computer. Calling them only gets me to someone who doesn't speak English very well and sounds like a pre-recorded tape stating they can do nothing (even though my computer is under warranty) until I give them my credit card number again. I will never buy another hp product and will discourage everyone I meet from purchasing their products!

I have tried to place an order for laptop online and it generated an error. When I called to place an order through the customer service, their system bounced the order again. After 2 weeks and many hours on the phone with HP and credit card company verifying my information on a three-party calls, several attempts to replace the order and HP promises to compensate the inconvenience with a free carrying case it became clear that their system would not let my order through and they have no control over it. In the end, a manager (Mike C., 18889994747, extension 63562) told me to go shop elsewhere. It was the most offensive customer service I have ever experienced in my life. In addition, a payment of over $1500 has been charged to my credit card account for over a week.

In October of 2000, I drove to visited my local CompUSA, in need of a computer. Their advertisements that day included a Hewlett-Packard 6745c Desktop computer with the following specifications: 700mhz Celeron, 64mb RAM, 20gb HD, Integrated AGP GFX. I thought this would be a good deal and good idea for a computer. Unfortunately, this has been one of the worst mistakes I have ever made. The purchasing price came to a total of about $1300 with the only upgrade being a Viewsonic monitor (BTW, this monitor has given me NO problems whatsoever, highly recommended). Of course after about 200 bucks in mail-in rebates, the price in the end SHOULD have been 1100. Well guess what? I sent off my rebates and I called them up about 4 months later and ask them where the hell my rebate is. The only thing they told me was "Sorry, but we can't send it out after July 28." The day I called was around August 2nd. Still haven't received any rebates from them. As for the computer itself, it has been nothing but trouble. The Celeron contains a 66mhz FSB (That's slower than a Pentium II), the RAM is extremely low, and worst of all, the mobo doesn't have an AGP slot. After a few months of having the computer, I decided maybe I should try an overclock, since I heard Celerons are very good with overclocking. Overclocking however requires a mobo manual or at least knowledge of where the jumper cables are for your CPU. What a suprise, there is no motherboard manual for my comp, so I contact HP. They reply by telling me that I can't get a motherboard manual. So I asked them what kind of motherboard I have. They tell me I have Cognac mobo. Never heard of Cognac before, maybe that's why it sucks so much? Well I ended up having to ask them where my jumper cables are. It turns out my computer doesn't have jumper cables, it has an internal CPU clock, so the overclocking is out of the question. Now for the upgrades. That christmas (2000) my brother purchased me a 32meg TNT2 M64 PCI card due to my uber slow "Integrated AGP graphics". I get a nice increase in FPS in most games, but it is still nearly impossible to run the games I want to. Then in May I bought 128megs of RAM which rounded out to 192megs. Nice improvement, but still not a nice computer. Installing both of these was rathers simple. OK, now I've got all my upgrades, but I continue to have problems. The power supply is 100 watts...yes...100 watts. The power supply broke 1 year after purchase, so I had to run my computer with my case open (Not very good, lets dust get inside the computer), but I had to do it because I couldn't afford a power supply at the time. Also a major problem was sudden shut downs of my comp during hardware consuming use. I.E: Gaming. Then I purchased Grand Theft Auto III, but it wouldn't run so I went out and bought me a GeForce4 MX420 PCI. It ran, but runs very slowly. Then people tell me to upgrade my RAM. I bought 512megs of RAM in one stick and wow, it doesnt work! Suprised? Didn't think so. I returned the RAM, figuring out that the problem was I needed two 256 meg sticks instead of 1 512. So I bought 1 256meg stick to upgrade to 384. Hardly any difference whatsoever. And this is crucial.com memory (Top of the line). And now a new problem has arose, my computer now loves the idea of sudden lock-ups. Some last as short as 3 seconds, some completely lock up my computer.  
 
Within the end of the year, I will take this computer and most likely burn it, throw it out my window, throw it out my trunk when driving down the interstate, all due to the fact that this damn thing gave me SO MANY HEADACHES.  
 
So end specs are as follows:  
 
384mb RAM 256+128  
700mhz Celeron 66mhz FSB  
64meg GeForce4 MX420 PCI (Upgraded from a 32meg TNT2 M64 PCI, which also was upgraded from an intergrated AGP card.)  
20GB HD.  
 
I can barely run Battlefield 1942.  
I can barely run GTAIII  
I get 30fps in Half-life online in 800x600. Sometimes slows down to 15.  
 
Flight Simulator 2002: 10fps fastest, 4-6 fps normally. Detials turned to medium.  
 
In other words: Plese take a hint from this review, and DONT get ONE!

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