I desise HP!!!  
I ordered an HP Pavilion dv 2500t online thinking it was a great deal because it came with a 20% discount. To my surprise, the next day I received an email from HP saying my ordered had been declined. I called my credit card company; they said my transaction with HP had already been approved. With the credit card authorization number in hands, I called HP customer service. I provided HP with this information, but I was told they still could not verify my identity and that they needed some moretime to review my order. I was instructed to wait for them to call me back, but they never did. When I finally got hold of someone who could speak tangible English, I was told bluntly I had already been informed that HP would not accept my order and that I should go to a retailer store to purchase an HP product... but of course, not with the 20% discount. I was also told I could not appeal this decision, though they appreciated my interest in HP products.  
Would I ever even consider buying anything from HP again? Never! Not after having been humiliated and fooled by their incompetent customer service. What a stupid company!!

I ordered a desktop. It was received within 4 days. I have dealt with customer service in the past. They are easy to work with.

Ok so I went to best buy to pick up a laptop. So i bought a hp dv6108nr which is one of the first models with the pain in the ass quick play keys. Right out the box the unit will not burn cdrs of any type without failing. I had an external unit and it still burns dvds so no prob. Well then my sound starts to fail and it would not work. I call hps technical support and of course they try and troubleshoot a bad soundcard which is a waste of time as we all know as the issue is hardware related, and has nothing to do with audio drivers. then after that does not work they tell me I need to use the recovery discs to re install windows....so i do just to humor them. that does not work so they send me a return box and i moved away and did not have time to return it as i was in the middle of a move. So i call them back to notify them my adress has changed and that I woould be sending it back. Well they say they need to troubleshoot again.....like the damn laptop fixed itself. finally after a total of at least 8 hours on the phone with these folks they agree to send me another return box. I get the box and Im thinking to myself I bet something will go wrong with this pc in the next month so lets see what it does before i return it. Guess what the power button stops working then the computer starts blue screening every time it starts up. So i sent it back 3 weeks later. I call hp to see if they had my laptop because no one contaced me and I was getting a fed ex slip on my door. I was thinking oh maybe they fixed it that fast. So i ask the csr strait out If they had recieved my machine. The rep will not answer my question...he just keeps talking in circles...I must have asked simple yes or no questions about 6 times before I asked to speak with a supervisor. He them tells me he has no idea what went wrong. I find this really strange as I am a csr and cases are noted thoroghly. I then say is it because I did not send it back in a time soon enuff to satisfy he says yes. I then tell him thats all he needed to say. I dont know if they dont like to be up front over in india but hell that pissed me off bad. I tell him I want another return box he goes thru all the steps and them tells me i need the serial on the laptop. what an idiot if the laptop is in transit back to me how the hell would i have that. he say he will call back and keep in mind I give them simple instructions as to where I can be reached and they alway call me at times I advise them not to never the less I still pick up even though I work on the damn phone. So I guess they actually did get the lap top which no one informed me of. I think fed ex sat on it for so long they returned to sender which is exactly what I wanted hahahaha. just think hp wanted me to go pick up my machine which was sent back to me because I did not send it back in the time alotted then mail me a box so i could send it back...idiots. I get a call from a rep in the us and he tells me they have my machine and have had it for 2 weeks...the rep tells me they are waiting for a part he say he can build me a new one woo hoo all that crap finally paid off they are sending me a dv6000t which has double the ram, a dual core cpu and a whole bunch off stuff that mt old machine did not have. The rep also told me that he would extend my warranty also. So all in all I will not know until I get my new machine. This experience has been hell and wish to never deal with them again simply for the quality of their products(way too much focus on design and not enuff on functionality)more dumb features equals more problems.

Man the customer service at HP SUX Big time. They can't speak proper english, then I think they take us as fools because they transfer us between them. These indians don't know what's customer service. I WILL NEVER BUY AN HP again. My problems started in december when I realized that the DVD rom/CD burner did not work. I called them and I was told I will be called back and have it replaced. Guess what? 7 months later I am with them on the phone again and I was told that why didn't i call back? I talked to them friday and I was told that I will contacted within 24 hours. GUess what again? 70+ hours later, I am back on the phone with them. Never wrote a review but this time these guys need to know that they LOST A customer. Go to INDIA and get customers there all of you pricks at HP. Phone ringing for about 10 minutes now and no one picks up. SO adios HP. Hopefully you go bankrupt and move to India.

WHAT A BUNCH OF ASS HOLES!!!!!!!!!!!!!! i tried to return a COMPLETELY defectve hp laptop. The tv tuner did not work, the dvd burner did not work properly, AND the system would constantly crash. I had to call hp 3 times to request a return because NOONE ever came to pick it up. I just finished calling hp for the third time and was garunteed that they would come next business day. i fucking doubt it. hp can go fuck them selves.

I have been told 5 times that a case manager would call me within 48 hours to address a broken Express34 slot and missing partition.  
 
The computer is 1-1/2 months old. I've been dealing with this since the second day I had it.  
 
The other day I told the CSR that I just want to return it. He said that a case manager is the only one who can arrange that, but, it was past the return time limit. But how could I have returned it if a case manager won't talk to me?  
 
I will NEVER buy HP again!  
 
I've contacted my credit card to dispute the charges. I urge everyone else to do the same.

This review was modified by its author, excelchampion, on 4/22/07 4:34 PM.

HP Customer Service is a nightmare!! All I needed was Recovery disks and I endured two phone calls, spanning 3 hours, and talking to 8 different departments, being left on hold for 45 minutes and then hung up on. Went onto Online Chat, which was much better, but they then shipped the wrong part!!! Had to address an email to CEO Mark Hurd to get some action. Finally got someone who was willing to get the job done and the machine is in their hands. He asked me why I was on Chat since the box was under warranty! I laughed and told him he should try to get something done with their Customer Service department!

This review was modified by its author, FedupwithHP, on 3/20/07 7:20 AM.

I am amazed by the HP customer support. My computer is out of the warranty and a virus destroyed the recovery partition of HD drive. HP is sending me now a set of recovery CDs with one day shipping for free. Incerdible!

I ordered a dv9000t with the works, and with a 15% coupon, taking $300 off the order. The order went right thru. The laptop shipped 7 days later...the component holding up the shipment was the Core2duo 2.0ghz processor, which I think must have been in low supply at the time...who knows.  
 
Because it was a CTO unit (customized order) it was build and shipped from Shanghai, China. The order reached me, from China, in 3 days or so.  
 
The website gave me an estimated ship date of October 31 but the unit came in around October 25, shipped via FedEx.  
 
The laptop was great, except the touchpad was defective. I had a very nice e-mail correspondence with an HP rep. Responses were quick and informative. Finally, the rep determined it was hardware related and that I needed to phone tech support and get an RMA since I was well within the 21 day return time (day 2 of 21).  
 
I phoned HP, got my RMA, and sent it back. They informed me that because it was a CTO unit I would have to return it and repurchase it. Shipping was completely covered by HP, 2-day air via FedEx. It was received and refunded very quickly.  
 
After receiving indication of the return, I phoned HP and went through the process of repurchasing the unit. They told me I would first have to buy it at full price, then receive the 15% discount from the previous coupon in 10-12 business days. Nothing happened after 12 days so I had to go through the process of phoning in to get the refund. I kept receiving someone who failed to do the coupon properly. They had said that they would not mind reapplying the coupon, even though it was expired, since I did originally use it and all I was requesting to do with the unit was RMA it (as opposed to returning it). I finally got someone who knew what they were doing and they gave me the credit rather instantly. I was refunded the money for the coupon.  
 
The second order was placed on November 12, 2006. The unit's expected ship date was late November. The unit came in sooner than expected, right before Thanksgiving. I was very happy. The new unit was flawless. I am a happy camper. I will buy from HP again in the future.

This review was modified by its author, cableguytk, on 12/27/06 8:02 PM.

HP's new laptop technology, SATA, prevents the consumer from upgrading from Windows XP Home to XP Professional (or changing the operating system) even if the consumer has purchased a legitimate copy of the operating system or upgrade. I first called about this issue within my 21 day refund period and the techs did not tell me that upgrading was impossible, they just tried to help me do it, to no avail. Therefore, I figured it must just be a problem unique to my own computer that would be fixable. Come to find out 1 month and many phone calls and online chats later that HP SATA technology will not ALLOW you to upgrade the Operating System. Conveniently, HP withheld this information from me until my return period was up and now refuses to fix the problem or refund my money.  
Also in the short three months I've had my computer, I had to return it for a dysfunctional backlight. That service was fairly rapid, though they kept getting the address wrong even though I called to correct it...twice  
Customer service is awful...The technicians have varying levels of knowledge and they lack a standard base. One technician will say one thing and the other will contradict...very frustrating since you never talk to the same person twice. I have probably pent > 20 hours on the phone and in online chat with customer service. If you argue enough, they will assign you to a case manager who will just regurgitate policies back at you and then hang up when you refuse to accept that as a solution. They also refuse to transfer you to a different case manager.  
This was my THIRD AND LAST HP laptop.

Terrible customer service, they are not patient and can barely be comprehended. Apparently out sourcing has affected this company greatly. Issue aside, as a customer Id like to actually understand my customer service and eliminite any concerns, not to be cut off.

Horrible. Worst customer service experience I have ever had for any type of product. I was given the run around several times. Sent the laptop back to HP and when I recieved it back it was still broken. Called and sat on hold for 2 hours. Tried online chat and when I asked to speak to a supervisor i was interrogated and was told a supervisor would call me and then she disconnected the chat. Wait a second you don't have my phone number! The laptop has not worked right for the past 4 weeks now and its still broken. it looks like HP doesn't even want to fix it to me. Which is fine. I'll never buy an HP product again. I bought a few weeks ago, before this issue happened, a HP digital camera, laptop/scanner combo, and a PDA and I have since promptly returned them in order to purchase more expensive, less capable sony products.  
update: was told on monday september 25th that a case manager would contact me within 48 hours, this was after i sat and did the horrificly drawn out chat thing, this was at 10 am. I have yet to recieve a call as of 8pm on thursday september 28th and am now doing the web chat to see why.

This review was modified by its author, nismo2491, on 9/28/06 7:03 PM.

I placed a small order for about two-something dollars with HP -- The cheapest price I could find. My order was promptly processed within two days despite the fact that it was backordered.  
 
The shipping, even for this small purchase, was free and HP contacted me through e-mail with a tracking number as soon as they could toward the the end.  
 
I'm happy that HP takes me as a customer responsibly and proves to me that they do business with their customers in a timely manner.

This review was modified by its author, Austin_K, on 8/11/06 12:29 PM.

Had some trouble with the initial order, but it was quickly taken care of. They bent over backwards to help me.

i am realy disapointed with HP customer service. i think it is the worst you can ever find. the first time i needed a help and i called them, they wanted to charge me even if my laptop is still on warranty and when i refused and i asked to talk to the superviser they transferd me to someone else and then he said that their system is down and that i should call another time. i will never buy an HP product again