HP Customer Service is a nightmare!! All I needed was Recovery disks and I endured two phone calls, spanning 3 hours, and talking to 8 different departments, being left on hold for 45 minutes and then hung up on. Went onto Online Chat, which was much better, but they then shipped the wrong part!!! Had to address an email to CEO Mark Hurd to get some action. Finally got someone who was willing to get the job done and the machine is in their hands. He asked me why I was on Chat since the box was under warranty! I laughed and told him he should try to get something done with their Customer Service department!

This review was modified by its author, FedupwithHP, on 3/20/07 7:20 AM.

I am amazed by the HP customer support. My computer is out of the warranty and a virus destroyed the recovery partition of HD drive. HP is sending me now a set of recovery CDs with one day shipping for free. Incerdible!

I ordered a dv9000t with the works, and with a 15% coupon, taking $300 off the order. The order went right thru. The laptop shipped 7 days later...the component holding up the shipment was the Core2duo 2.0ghz processor, which I think must have been in low supply at the time...who knows.  
 
Because it was a CTO unit (customized order) it was build and shipped from Shanghai, China. The order reached me, from China, in 3 days or so.  
 
The website gave me an estimated ship date of October 31 but the unit came in around October 25, shipped via FedEx.  
 
The laptop was great, except the touchpad was defective. I had a very nice e-mail correspondence with an HP rep. Responses were quick and informative. Finally, the rep determined it was hardware related and that I needed to phone tech support and get an RMA since I was well within the 21 day return time (day 2 of 21).  
 
I phoned HP, got my RMA, and sent it back. They informed me that because it was a CTO unit I would have to return it and repurchase it. Shipping was completely covered by HP, 2-day air via FedEx. It was received and refunded very quickly.  
 
After receiving indication of the return, I phoned HP and went through the process of repurchasing the unit. They told me I would first have to buy it at full price, then receive the 15% discount from the previous coupon in 10-12 business days. Nothing happened after 12 days so I had to go through the process of phoning in to get the refund. I kept receiving someone who failed to do the coupon properly. They had said that they would not mind reapplying the coupon, even though it was expired, since I did originally use it and all I was requesting to do with the unit was RMA it (as opposed to returning it). I finally got someone who knew what they were doing and they gave me the credit rather instantly. I was refunded the money for the coupon.  
 
The second order was placed on November 12, 2006. The unit's expected ship date was late November. The unit came in sooner than expected, right before Thanksgiving. I was very happy. The new unit was flawless. I am a happy camper. I will buy from HP again in the future.

This review was modified by its author, cableguytk, on 12/27/06 8:02 PM.

HP's new laptop technology, SATA, prevents the consumer from upgrading from Windows XP Home to XP Professional (or changing the operating system) even if the consumer has purchased a legitimate copy of the operating system or upgrade. I first called about this issue within my 21 day refund period and the techs did not tell me that upgrading was impossible, they just tried to help me do it, to no avail. Therefore, I figured it must just be a problem unique to my own computer that would be fixable. Come to find out 1 month and many phone calls and online chats later that HP SATA technology will not ALLOW you to upgrade the Operating System. Conveniently, HP withheld this information from me until my return period was up and now refuses to fix the problem or refund my money.  
Also in the short three months I've had my computer, I had to return it for a dysfunctional backlight. That service was fairly rapid, though they kept getting the address wrong even though I called to correct it...twice  
Customer service is awful...The technicians have varying levels of knowledge and they lack a standard base. One technician will say one thing and the other will contradict...very frustrating since you never talk to the same person twice. I have probably pent > 20 hours on the phone and in online chat with customer service. If you argue enough, they will assign you to a case manager who will just regurgitate policies back at you and then hang up when you refuse to accept that as a solution. They also refuse to transfer you to a different case manager.  
This was my THIRD AND LAST HP laptop.

Terrible customer service, they are not patient and can barely be comprehended. Apparently out sourcing has affected this company greatly. Issue aside, as a customer Id like to actually understand my customer service and eliminite any concerns, not to be cut off.

Horrible. Worst customer service experience I have ever had for any type of product. I was given the run around several times. Sent the laptop back to HP and when I recieved it back it was still broken. Called and sat on hold for 2 hours. Tried online chat and when I asked to speak to a supervisor i was interrogated and was told a supervisor would call me and then she disconnected the chat. Wait a second you don't have my phone number! The laptop has not worked right for the past 4 weeks now and its still broken. it looks like HP doesn't even want to fix it to me. Which is fine. I'll never buy an HP product again. I bought a few weeks ago, before this issue happened, a HP digital camera, laptop/scanner combo, and a PDA and I have since promptly returned them in order to purchase more expensive, less capable sony products.  
update: was told on monday september 25th that a case manager would contact me within 48 hours, this was after i sat and did the horrificly drawn out chat thing, this was at 10 am. I have yet to recieve a call as of 8pm on thursday september 28th and am now doing the web chat to see why.

This review was modified by its author, nismo2491, on 9/28/06 7:03 PM.

I placed a small order for about two-something dollars with HP -- The cheapest price I could find. My order was promptly processed within two days despite the fact that it was backordered.  
 
The shipping, even for this small purchase, was free and HP contacted me through e-mail with a tracking number as soon as they could toward the the end.  
 
I'm happy that HP takes me as a customer responsibly and proves to me that they do business with their customers in a timely manner.

This review was modified by its author, Austin_K, on 8/11/06 12:29 PM.

Had some trouble with the initial order, but it was quickly taken care of. They bent over backwards to help me.

i am realy disapointed with HP customer service. i think it is the worst you can ever find. the first time i needed a help and i called them, they wanted to charge me even if my laptop is still on warranty and when i refused and i asked to talk to the superviser they transferd me to someone else and then he said that their system is down and that i should call another time. i will never buy an HP product again

Horrible... bought a laptop and printer from HP... had problems with both... printer came without a power cord... when I asked them to ship one to me, they shipped the wrong one... eventually I got the right cord though, and haven't had problems with the printer since.... the bigger problem is the laptop... laptop came in with a bad HDD (and HOW exactly that got passed Quality Control is beyond me)... sent it back to them... they refused to give me any updates on the system.... several times they even told me they didn't have the system (FedEx says otherwise!)... after 3 weeks, we call Visa and say "we won't pay", so of course the next day we get the laptop back the next day... Windows isn't installed... luckily I have a windows disk, but what if I had been one of the many people who do not? At this point we told them we didn't want the laptop, but HP refuses to accept a return, as it had been 28 days, which is more than their return period of 21 days... despite them having it for the past 3 weeks... Eventually get windows installed, drivers loaded... wireless card won't connect more than 5 minutes at a time (NO firewalls, desktop doesn't have any trouble with the exact same network) and the computer refuses to come out of standby mode... and they still refuse to refund us our money! I will never buy from HP again, and neither will many of my friends since I help them make their computer purchases! Assholes.

Decent price, Fast shipment (that also came with free SH)

I bouht hewlett packard laserjet 4250 printer. It was great and still love it. Fast delivery and no hastle.... thanks HP!

Ordered DL585 server with custom configuration. It was put on back order for a month due to supply shortages. Server arrived in excellent condition. Customer support was very curtious and easy to work with.

A horrible experience!!  
 
I'll make a long story short, becuase I know there are nothing but long stories here.  
 
Purchased a P4 3.2 GHZ Pavilion Desktop from them. Finally received it, website has no status update like Dell.  
 
Computer was running, however wanted to reformat due to all the junk already preinstalled on computer.  
 
Could not reinstall from CD. Called Tech support.  
 
TOLD ME THAT I HAD TO UPGRADE FROM XP PRO (which was purhcased with the machine) to XP Home in order to continue to help me.  
 
THEY DID NOT SUPPORT XP PRO EVEN THOUGH THE MACHINE WAS PURCHASED WITH XP PRO!  
 
WHAT SENSE DOES THAT MAKE?  
 
On top of that, after I was able to finally get it work from formatting it and installing it from another computer, the Motherboard is so poor that even though it's the top of the line processor, video card, memory, the comoputer is slower than my Dell I bought 6 months ago!

This review was modified by its author, GodDevil, on 4/30/05 2:14 PM.

This is the SECOND cpu cooling fan in the last year I have had to purchase for my Pavilion N5430.  
 
The CSR who took my order was American and did a good job of selling me another fan, but could not give me a number to call to complain about the POOR QUALITY of the previous two fans. The CSR said that they used to have a number that a person could call with complaints but it had been removed, (why am I NOT surprised). They could not even look up my previous orders in their database.  
 
HP has gone to hell in a handbasket in my opinion.  
 
Note to HP: spend an extra couple of dollars for a part made by a credible manufacturer with integrity, ie, that leaves out anyone in Asia. I am more than willing to pay the extra for a part that works more than fours months. Of course, what am I saying; why would HP want to end a racked that gets me to spend $30 every four months or so.  
 
Silly me.  
 
p.s  
Good ridance Carly, was really nice to have you run a perfectly great company into the ground.