Terrible customer service, they are not patient and can barely be comprehended. Apparently out sourcing has affected this company greatly. Issue aside, as a customer Id like to actually understand my customer service and eliminite any concerns, not to be cut off.

Horrible. Worst customer service experience I have ever had for any type of product. I was given the run around several times. Sent the laptop back to HP and when I recieved it back it was still broken. Called and sat on hold for 2 hours. Tried online chat and when I asked to speak to a supervisor i was interrogated and was told a supervisor would call me and then she disconnected the chat. Wait a second you don't have my phone number! The laptop has not worked right for the past 4 weeks now and its still broken. it looks like HP doesn't even want to fix it to me. Which is fine. I'll never buy an HP product again. I bought a few weeks ago, before this issue happened, a HP digital camera, laptop/scanner combo, and a PDA and I have since promptly returned them in order to purchase more expensive, less capable sony products.  
update: was told on monday september 25th that a case manager would contact me within 48 hours, this was after i sat and did the horrificly drawn out chat thing, this was at 10 am. I have yet to recieve a call as of 8pm on thursday september 28th and am now doing the web chat to see why.

This review was modified by its author, nismo2491, on 9/28/06 7:03 PM.

I placed a small order for about two-something dollars with HP -- The cheapest price I could find. My order was promptly processed within two days despite the fact that it was backordered.  
 
The shipping, even for this small purchase, was free and HP contacted me through e-mail with a tracking number as soon as they could toward the the end.  
 
I'm happy that HP takes me as a customer responsibly and proves to me that they do business with their customers in a timely manner.

This review was modified by its author, Austin_K, on 8/11/06 12:29 PM.

Had some trouble with the initial order, but it was quickly taken care of. They bent over backwards to help me.

i am realy disapointed with HP customer service. i think it is the worst you can ever find. the first time i needed a help and i called them, they wanted to charge me even if my laptop is still on warranty and when i refused and i asked to talk to the superviser they transferd me to someone else and then he said that their system is down and that i should call another time. i will never buy an HP product again

Horrible... bought a laptop and printer from HP... had problems with both... printer came without a power cord... when I asked them to ship one to me, they shipped the wrong one... eventually I got the right cord though, and haven't had problems with the printer since.... the bigger problem is the laptop... laptop came in with a bad HDD (and HOW exactly that got passed Quality Control is beyond me)... sent it back to them... they refused to give me any updates on the system.... several times they even told me they didn't have the system (FedEx says otherwise!)... after 3 weeks, we call Visa and say "we won't pay", so of course the next day we get the laptop back the next day... Windows isn't installed... luckily I have a windows disk, but what if I had been one of the many people who do not? At this point we told them we didn't want the laptop, but HP refuses to accept a return, as it had been 28 days, which is more than their return period of 21 days... despite them having it for the past 3 weeks... Eventually get windows installed, drivers loaded... wireless card won't connect more than 5 minutes at a time (NO firewalls, desktop doesn't have any trouble with the exact same network) and the computer refuses to come out of standby mode... and they still refuse to refund us our money! I will never buy from HP again, and neither will many of my friends since I help them make their computer purchases! Assholes.

Decent price, Fast shipment (that also came with free SH)

I bouht hewlett packard laserjet 4250 printer. It was great and still love it. Fast delivery and no hastle.... thanks HP!

Ordered DL585 server with custom configuration. It was put on back order for a month due to supply shortages. Server arrived in excellent condition. Customer support was very curtious and easy to work with.

A horrible experience!!  
 
I'll make a long story short, becuase I know there are nothing but long stories here.  
 
Purchased a P4 3.2 GHZ Pavilion Desktop from them. Finally received it, website has no status update like Dell.  
 
Computer was running, however wanted to reformat due to all the junk already preinstalled on computer.  
 
Could not reinstall from CD. Called Tech support.  
 
TOLD ME THAT I HAD TO UPGRADE FROM XP PRO (which was purhcased with the machine) to XP Home in order to continue to help me.  
 
THEY DID NOT SUPPORT XP PRO EVEN THOUGH THE MACHINE WAS PURCHASED WITH XP PRO!  
 
WHAT SENSE DOES THAT MAKE?  
 
On top of that, after I was able to finally get it work from formatting it and installing it from another computer, the Motherboard is so poor that even though it's the top of the line processor, video card, memory, the comoputer is slower than my Dell I bought 6 months ago!

This review was modified by its author, GodDevil, on 4/30/05 2:14 PM.

This is the SECOND cpu cooling fan in the last year I have had to purchase for my Pavilion N5430.  
 
The CSR who took my order was American and did a good job of selling me another fan, but could not give me a number to call to complain about the POOR QUALITY of the previous two fans. The CSR said that they used to have a number that a person could call with complaints but it had been removed, (why am I NOT surprised). They could not even look up my previous orders in their database.  
 
HP has gone to hell in a handbasket in my opinion.  
 
Note to HP: spend an extra couple of dollars for a part made by a credible manufacturer with integrity, ie, that leaves out anyone in Asia. I am more than willing to pay the extra for a part that works more than fours months. Of course, what am I saying; why would HP want to end a racked that gets me to spend $30 every four months or so.  
 
Silly me.  
 
p.s  
Good ridance Carly, was really nice to have you run a perfectly great company into the ground.

If you are thinking of an HP laptop, beware. I had a ze4610us that I bought last January, and a bios upgrade failed. I contacted HP right on the day (a year later) that I have received the laptop, however they start your year warranty from the day you purchase the system, not recieve or register it. So I got screwed out of a week's warranty...it wouldn't be so bad if they laptop would have been designed with a socketed bios. This one was soldered to the motherboard, so the whole motherboard would have to be replaced for ~$650. I expect a computer system to at least give 3 years of use...this one was a backup and used very little. HP just doesn't have the quality of hardware or give the support of the HP of old.

Me and My sister both purchased a Pavilion ze4400 from HP and have had nothing but trouble with both computers. Her computer has been in for service 7 times in less that 2 years. Mine has been in 4 times and finally her warrenty has switched from HP to Circuit City and they are finally fixing her up with a new computer. If you purchase an HP make sure to but the super extended warrenty because it is worth it.

I bought a customized HP Pavilion a750y from HP on October 26th 2004 and it has been the worst buy in my life. The CPU fan is incredibly noisy and I can't bear to sit in the same room as it without ear protection. This computer came with no disks that might have had documentation about the computer and only a small amount of useless paper documentation. No backup disks and useless documentation I can live with, but the way I was treated by HP I can't. I phoned HP support and ended up in India with someone I could barely understand. After what seemed like hours on the phone with this guy he decided that the CPU fan was bad (eh duh I told him that in the first place) and told me he would send me a new one and not to use the computer till it arrived. A few days later, a fan arrived but it was a chassis fan, not a CPU fan. I called again, was on the phone for ages again with a barely understandable fellow; he decided my CPU fan was bad and would send me a new one. A few days later a CPUfan arrived but was the wrong fan for my computer. Meanwhile I was sent an HP customer survey and filled it out echoing my dissatisfaction with their product. I was assigned a “case manager” who emailed me to say that she had been trying to call me all week about my computer problem, but couldn’t get me. Wrong; both my phones log anybody who calls me whether the phone is answered or not. HP had not called me. I then got a terse letter in the mail from this case worker saying that if I didn’t contact them, within seven days they would consider the issue resolved and close the case. I called this caseworker and that’s when the situation went from bad to unbelievable bizarrely awful. This caseworker was arrogant, rude, aggressive and totally obnoxious. I told her that the CPU fan was bad, I couldn’t get their Indian support people to send me the right one and all I needed was a new CPU fan. She told me she “didn’t have the option to send a CPU fan". I could send the computer back for repair, or send it back for my money back, or keep it as is. I told her she was being unreasonable, that all I needed was a new CPU fan that could be easily replaced in a couple of minutes. Then she floored me. She said that the CPU fan was not a customer replaceable part because their customers ARE TOO STUPID TO REPLACE CPU FANS. Well I have a message for HP: Yes, your customers are stupid: stupid, stupid, stupid…..stupid for buying a product from you. When you consider buying an HP you think that you are buying a solid American product – what you really are buying is a box of cheap Chinese components, assembled in Mexico and “technically supported” by a bunch of incomprehensible Indians. And when you finally get through to an American HP employee all you get is a rude aggressive retard. BUY FROM HP AT YOUR PERIL.

In October 02 2003, I purchased a Pavilion ZE4400 for my son. He started college in August of this year. In January of this year, he sat something on top of the laptop and the LCD panel cracked. Of course, HP was not responsible for this. I told him that he would have to use an external monitor for this system. It worked fine. In April of this year, the harddrive failed. HP was contacted and they agreed to repair the harddrive. They were made aware of the LCD issue and they were instructed to not fix it because it was not their fault. They agreed.  
 
They received the laptop and when contacted, they advised that they would not repair the harddrive until the LCD was repaired . . . $700. I asked them to return the laptop.  
 
I replaced the LCD with a new panel for $200. I contacted them again and requested that the harddrive be repaired. In May, they agreed. It was repaired and returned.  
 
My son went away to college in August. In September, the computer stopped booting. I retreived the system and contacted HP. I suggested that the laptop was not booting once again. Their reply:  
 
Your warranty is out and you need to send $279.00 to get it repaired. I advised that this is a re-occurring problem that they obviously didn't fix the first time. They said . . . "NO . . . Out of Warranty".  
 
I have had many computers. HP is the worst company to handle customer problems. What they don't realize is that I make computer purchases for my agency of 25,000+ employees.  
 
Their inferior product and customer "service" probably just made DELL a fortune.