HP support is the worst I have every dealt with.  
 
Had an issue with a Digital Cable Tuner with I purchased with a 8100y desktop, and talked to support about the issue. They have no clue what a digital cable tuner is(even though I purchased it with my computer from hp.com).  
 
After about 12 calls and 10 hours on the phone, I have been unable to make any progress on getting the issue resolved.  
 
Technical support at HP is very scripted. If you have an issue that isn't scripted and in their database, you have little chance of getting the issue resolved. I have been unable to get L1 support to either transfer me to L2 support, or transfer me to a supervisor. L1 support is very rude also.  
 
I have contacted HP corp office, but that just got me transferred to a case manager. I have spoken to a couple of different case managers. They explain they aren't technical, and request that I keep calling L1 support until I find someone who knows how to deal with my issue. Case managers also seem unsure how support works at HP, as they have told me that there is no level 2 support...only a level 1 in India to deal with all technical support issues. I know for a fact that this is not true.  
 
HP products should be avoided; unless you either can support them yourself, or have a lot of time and patience to deal with incompetent technical support reps.  

I desise HP!!!  
I ordered an HP Pavilion dv 2500t online thinking it was a great deal because it came with a 20% discount. To my surprise, the next day I received an email from HP saying my ordered had been declined. I called my credit card company; they said my transaction with HP had already been approved. With the credit card authorization number in hands, I called HP customer service. I provided HP with this information, but I was told they still could not verify my identity and that they needed some moretime to review my order. I was instructed to wait for them to call me back, but they never did. When I finally got hold of someone who could speak tangible English, I was told bluntly I had already been informed that HP would not accept my order and that I should go to a retailer store to purchase an HP product... but of course, not with the 20% discount. I was also told I could not appeal this decision, though they appreciated my interest in HP products.  
Would I ever even consider buying anything from HP again? Never! Not after having been humiliated and fooled by their incompetent customer service. What a stupid company!!

Man the customer service at HP SUX Big time. They can't speak proper english, then I think they take us as fools because they transfer us between them. These indians don't know what's customer service. I WILL NEVER BUY AN HP again. My problems started in december when I realized that the DVD rom/CD burner did not work. I called them and I was told I will be called back and have it replaced. Guess what? 7 months later I am with them on the phone again and I was told that why didn't i call back? I talked to them friday and I was told that I will contacted within 24 hours. GUess what again? 70+ hours later, I am back on the phone with them. Never wrote a review but this time these guys need to know that they LOST A customer. Go to INDIA and get customers there all of you pricks at HP. Phone ringing for about 10 minutes now and no one picks up. SO adios HP. Hopefully you go bankrupt and move to India.

WHAT A BUNCH OF ASS HOLES!!!!!!!!!!!!!! i tried to return a COMPLETELY defectve hp laptop. The tv tuner did not work, the dvd burner did not work properly, AND the system would constantly crash. I had to call hp 3 times to request a return because NOONE ever came to pick it up. I just finished calling hp for the third time and was garunteed that they would come next business day. i fucking doubt it. hp can go fuck them selves.

I have been told 5 times that a case manager would call me within 48 hours to address a broken Express34 slot and missing partition.  
 
The computer is 1-1/2 months old. I've been dealing with this since the second day I had it.  
 
The other day I told the CSR that I just want to return it. He said that a case manager is the only one who can arrange that, but, it was past the return time limit. But how could I have returned it if a case manager won't talk to me?  
 
I will NEVER buy HP again!  
 
I've contacted my credit card to dispute the charges. I urge everyone else to do the same.

This review was modified by its author, excelchampion, on 4/22/07 4:34 PM.

HP's new laptop technology, SATA, prevents the consumer from upgrading from Windows XP Home to XP Professional (or changing the operating system) even if the consumer has purchased a legitimate copy of the operating system or upgrade. I first called about this issue within my 21 day refund period and the techs did not tell me that upgrading was impossible, they just tried to help me do it, to no avail. Therefore, I figured it must just be a problem unique to my own computer that would be fixable. Come to find out 1 month and many phone calls and online chats later that HP SATA technology will not ALLOW you to upgrade the Operating System. Conveniently, HP withheld this information from me until my return period was up and now refuses to fix the problem or refund my money.  
Also in the short three months I've had my computer, I had to return it for a dysfunctional backlight. That service was fairly rapid, though they kept getting the address wrong even though I called to correct it...twice  
Customer service is awful...The technicians have varying levels of knowledge and they lack a standard base. One technician will say one thing and the other will contradict...very frustrating since you never talk to the same person twice. I have probably pent > 20 hours on the phone and in online chat with customer service. If you argue enough, they will assign you to a case manager who will just regurgitate policies back at you and then hang up when you refuse to accept that as a solution. They also refuse to transfer you to a different case manager.  
This was my THIRD AND LAST HP laptop.

Terrible customer service, they are not patient and can barely be comprehended. Apparently out sourcing has affected this company greatly. Issue aside, as a customer Id like to actually understand my customer service and eliminite any concerns, not to be cut off.

Horrible. Worst customer service experience I have ever had for any type of product. I was given the run around several times. Sent the laptop back to HP and when I recieved it back it was still broken. Called and sat on hold for 2 hours. Tried online chat and when I asked to speak to a supervisor i was interrogated and was told a supervisor would call me and then she disconnected the chat. Wait a second you don't have my phone number! The laptop has not worked right for the past 4 weeks now and its still broken. it looks like HP doesn't even want to fix it to me. Which is fine. I'll never buy an HP product again. I bought a few weeks ago, before this issue happened, a HP digital camera, laptop/scanner combo, and a PDA and I have since promptly returned them in order to purchase more expensive, less capable sony products.  
update: was told on monday september 25th that a case manager would contact me within 48 hours, this was after i sat and did the horrificly drawn out chat thing, this was at 10 am. I have yet to recieve a call as of 8pm on thursday september 28th and am now doing the web chat to see why.

This review was modified by its author, nismo2491, on 9/28/06 7:03 PM.

i am realy disapointed with HP customer service. i think it is the worst you can ever find. the first time i needed a help and i called them, they wanted to charge me even if my laptop is still on warranty and when i refused and i asked to talk to the superviser they transferd me to someone else and then he said that their system is down and that i should call another time. i will never buy an HP product again

Horrible... bought a laptop and printer from HP... had problems with both... printer came without a power cord... when I asked them to ship one to me, they shipped the wrong one... eventually I got the right cord though, and haven't had problems with the printer since.... the bigger problem is the laptop... laptop came in with a bad HDD (and HOW exactly that got passed Quality Control is beyond me)... sent it back to them... they refused to give me any updates on the system.... several times they even told me they didn't have the system (FedEx says otherwise!)... after 3 weeks, we call Visa and say "we won't pay", so of course the next day we get the laptop back the next day... Windows isn't installed... luckily I have a windows disk, but what if I had been one of the many people who do not? At this point we told them we didn't want the laptop, but HP refuses to accept a return, as it had been 28 days, which is more than their return period of 21 days... despite them having it for the past 3 weeks... Eventually get windows installed, drivers loaded... wireless card won't connect more than 5 minutes at a time (NO firewalls, desktop doesn't have any trouble with the exact same network) and the computer refuses to come out of standby mode... and they still refuse to refund us our money! I will never buy from HP again, and neither will many of my friends since I help them make their computer purchases! Assholes.

A horrible experience!!  
 
I'll make a long story short, becuase I know there are nothing but long stories here.  
 
Purchased a P4 3.2 GHZ Pavilion Desktop from them. Finally received it, website has no status update like Dell.  
 
Computer was running, however wanted to reformat due to all the junk already preinstalled on computer.  
 
Could not reinstall from CD. Called Tech support.  
 
TOLD ME THAT I HAD TO UPGRADE FROM XP PRO (which was purhcased with the machine) to XP Home in order to continue to help me.  
 
THEY DID NOT SUPPORT XP PRO EVEN THOUGH THE MACHINE WAS PURCHASED WITH XP PRO!  
 
WHAT SENSE DOES THAT MAKE?  
 
On top of that, after I was able to finally get it work from formatting it and installing it from another computer, the Motherboard is so poor that even though it's the top of the line processor, video card, memory, the comoputer is slower than my Dell I bought 6 months ago!

This review was modified by its author, GodDevil, on 4/30/05 2:14 PM.

If you are thinking of an HP laptop, beware. I had a ze4610us that I bought last January, and a bios upgrade failed. I contacted HP right on the day (a year later) that I have received the laptop, however they start your year warranty from the day you purchase the system, not recieve or register it. So I got screwed out of a week's warranty...it wouldn't be so bad if they laptop would have been designed with a socketed bios. This one was soldered to the motherboard, so the whole motherboard would have to be replaced for ~$650. I expect a computer system to at least give 3 years of use...this one was a backup and used very little. HP just doesn't have the quality of hardware or give the support of the HP of old.

Me and My sister both purchased a Pavilion ze4400 from HP and have had nothing but trouble with both computers. Her computer has been in for service 7 times in less that 2 years. Mine has been in 4 times and finally her warrenty has switched from HP to Circuit City and they are finally fixing her up with a new computer. If you purchase an HP make sure to but the super extended warrenty because it is worth it.

I bought a customized HP Pavilion a750y from HP on October 26th 2004 and it has been the worst buy in my life. The CPU fan is incredibly noisy and I can't bear to sit in the same room as it without ear protection. This computer came with no disks that might have had documentation about the computer and only a small amount of useless paper documentation. No backup disks and useless documentation I can live with, but the way I was treated by HP I can't. I phoned HP support and ended up in India with someone I could barely understand. After what seemed like hours on the phone with this guy he decided that the CPU fan was bad (eh duh I told him that in the first place) and told me he would send me a new one and not to use the computer till it arrived. A few days later, a fan arrived but it was a chassis fan, not a CPU fan. I called again, was on the phone for ages again with a barely understandable fellow; he decided my CPU fan was bad and would send me a new one. A few days later a CPUfan arrived but was the wrong fan for my computer. Meanwhile I was sent an HP customer survey and filled it out echoing my dissatisfaction with their product. I was assigned a “case manager” who emailed me to say that she had been trying to call me all week about my computer problem, but couldn’t get me. Wrong; both my phones log anybody who calls me whether the phone is answered or not. HP had not called me. I then got a terse letter in the mail from this case worker saying that if I didn’t contact them, within seven days they would consider the issue resolved and close the case. I called this caseworker and that’s when the situation went from bad to unbelievable bizarrely awful. This caseworker was arrogant, rude, aggressive and totally obnoxious. I told her that the CPU fan was bad, I couldn’t get their Indian support people to send me the right one and all I needed was a new CPU fan. She told me she “didn’t have the option to send a CPU fan". I could send the computer back for repair, or send it back for my money back, or keep it as is. I told her she was being unreasonable, that all I needed was a new CPU fan that could be easily replaced in a couple of minutes. Then she floored me. She said that the CPU fan was not a customer replaceable part because their customers ARE TOO STUPID TO REPLACE CPU FANS. Well I have a message for HP: Yes, your customers are stupid: stupid, stupid, stupid…..stupid for buying a product from you. When you consider buying an HP you think that you are buying a solid American product – what you really are buying is a box of cheap Chinese components, assembled in Mexico and “technically supported” by a bunch of incomprehensible Indians. And when you finally get through to an American HP employee all you get is a rude aggressive retard. BUY FROM HP AT YOUR PERIL.

In October 02 2003, I purchased a Pavilion ZE4400 for my son. He started college in August of this year. In January of this year, he sat something on top of the laptop and the LCD panel cracked. Of course, HP was not responsible for this. I told him that he would have to use an external monitor for this system. It worked fine. In April of this year, the harddrive failed. HP was contacted and they agreed to repair the harddrive. They were made aware of the LCD issue and they were instructed to not fix it because it was not their fault. They agreed.  
 
They received the laptop and when contacted, they advised that they would not repair the harddrive until the LCD was repaired . . . $700. I asked them to return the laptop.  
 
I replaced the LCD with a new panel for $200. I contacted them again and requested that the harddrive be repaired. In May, they agreed. It was repaired and returned.  
 
My son went away to college in August. In September, the computer stopped booting. I retreived the system and contacted HP. I suggested that the laptop was not booting once again. Their reply:  
 
Your warranty is out and you need to send $279.00 to get it repaired. I advised that this is a re-occurring problem that they obviously didn't fix the first time. They said . . . "NO . . . Out of Warranty".  
 
I have had many computers. HP is the worst company to handle customer problems. What they don't realize is that I make computer purchases for my agency of 25,000+ employees.  
 
Their inferior product and customer "service" probably just made DELL a fortune.