I have been told 5 times that a case manager would call me within 48 hours to address a broken Express34 slot and missing partition.  
 
The computer is 1-1/2 months old. I've been dealing with this since the second day I had it.  
 
The other day I told the CSR that I just want to return it. He said that a case manager is the only one who can arrange that, but, it was past the return time limit. But how could I have returned it if a case manager won't talk to me?  
 
I will NEVER buy HP again!  
 
I've contacted my credit card to dispute the charges. I urge everyone else to do the same.

This review was modified by its author, excelchampion, on 4/22/07 4:34 PM.

HP's new laptop technology, SATA, prevents the consumer from upgrading from Windows XP Home to XP Professional (or changing the operating system) even if the consumer has purchased a legitimate copy of the operating system or upgrade. I first called about this issue within my 21 day refund period and the techs did not tell me that upgrading was impossible, they just tried to help me do it, to no avail. Therefore, I figured it must just be a problem unique to my own computer that would be fixable. Come to find out 1 month and many phone calls and online chats later that HP SATA technology will not ALLOW you to upgrade the Operating System. Conveniently, HP withheld this information from me until my return period was up and now refuses to fix the problem or refund my money.  
Also in the short three months I've had my computer, I had to return it for a dysfunctional backlight. That service was fairly rapid, though they kept getting the address wrong even though I called to correct it...twice  
Customer service is awful...The technicians have varying levels of knowledge and they lack a standard base. One technician will say one thing and the other will contradict...very frustrating since you never talk to the same person twice. I have probably pent > 20 hours on the phone and in online chat with customer service. If you argue enough, they will assign you to a case manager who will just regurgitate policies back at you and then hang up when you refuse to accept that as a solution. They also refuse to transfer you to a different case manager.  
This was my THIRD AND LAST HP laptop.

Terrible customer service, they are not patient and can barely be comprehended. Apparently out sourcing has affected this company greatly. Issue aside, as a customer Id like to actually understand my customer service and eliminite any concerns, not to be cut off.

Horrible. Worst customer service experience I have ever had for any type of product. I was given the run around several times. Sent the laptop back to HP and when I recieved it back it was still broken. Called and sat on hold for 2 hours. Tried online chat and when I asked to speak to a supervisor i was interrogated and was told a supervisor would call me and then she disconnected the chat. Wait a second you don't have my phone number! The laptop has not worked right for the past 4 weeks now and its still broken. it looks like HP doesn't even want to fix it to me. Which is fine. I'll never buy an HP product again. I bought a few weeks ago, before this issue happened, a HP digital camera, laptop/scanner combo, and a PDA and I have since promptly returned them in order to purchase more expensive, less capable sony products.  
update: was told on monday september 25th that a case manager would contact me within 48 hours, this was after i sat and did the horrificly drawn out chat thing, this was at 10 am. I have yet to recieve a call as of 8pm on thursday september 28th and am now doing the web chat to see why.

This review was modified by its author, nismo2491, on 9/28/06 7:03 PM.

i am realy disapointed with HP customer service. i think it is the worst you can ever find. the first time i needed a help and i called them, they wanted to charge me even if my laptop is still on warranty and when i refused and i asked to talk to the superviser they transferd me to someone else and then he said that their system is down and that i should call another time. i will never buy an HP product again

Horrible... bought a laptop and printer from HP... had problems with both... printer came without a power cord... when I asked them to ship one to me, they shipped the wrong one... eventually I got the right cord though, and haven't had problems with the printer since.... the bigger problem is the laptop... laptop came in with a bad HDD (and HOW exactly that got passed Quality Control is beyond me)... sent it back to them... they refused to give me any updates on the system.... several times they even told me they didn't have the system (FedEx says otherwise!)... after 3 weeks, we call Visa and say "we won't pay", so of course the next day we get the laptop back the next day... Windows isn't installed... luckily I have a windows disk, but what if I had been one of the many people who do not? At this point we told them we didn't want the laptop, but HP refuses to accept a return, as it had been 28 days, which is more than their return period of 21 days... despite them having it for the past 3 weeks... Eventually get windows installed, drivers loaded... wireless card won't connect more than 5 minutes at a time (NO firewalls, desktop doesn't have any trouble with the exact same network) and the computer refuses to come out of standby mode... and they still refuse to refund us our money! I will never buy from HP again, and neither will many of my friends since I help them make their computer purchases! Assholes.

A horrible experience!!  
 
I'll make a long story short, becuase I know there are nothing but long stories here.  
 
Purchased a P4 3.2 GHZ Pavilion Desktop from them. Finally received it, website has no status update like Dell.  
 
Computer was running, however wanted to reformat due to all the junk already preinstalled on computer.  
 
Could not reinstall from CD. Called Tech support.  
 
TOLD ME THAT I HAD TO UPGRADE FROM XP PRO (which was purhcased with the machine) to XP Home in order to continue to help me.  
 
THEY DID NOT SUPPORT XP PRO EVEN THOUGH THE MACHINE WAS PURCHASED WITH XP PRO!  
 
WHAT SENSE DOES THAT MAKE?  
 
On top of that, after I was able to finally get it work from formatting it and installing it from another computer, the Motherboard is so poor that even though it's the top of the line processor, video card, memory, the comoputer is slower than my Dell I bought 6 months ago!

This review was modified by its author, GodDevil, on 4/30/05 2:14 PM.

If you are thinking of an HP laptop, beware. I had a ze4610us that I bought last January, and a bios upgrade failed. I contacted HP right on the day (a year later) that I have received the laptop, however they start your year warranty from the day you purchase the system, not recieve or register it. So I got screwed out of a week's warranty...it wouldn't be so bad if they laptop would have been designed with a socketed bios. This one was soldered to the motherboard, so the whole motherboard would have to be replaced for ~$650. I expect a computer system to at least give 3 years of use...this one was a backup and used very little. HP just doesn't have the quality of hardware or give the support of the HP of old.

Me and My sister both purchased a Pavilion ze4400 from HP and have had nothing but trouble with both computers. Her computer has been in for service 7 times in less that 2 years. Mine has been in 4 times and finally her warrenty has switched from HP to Circuit City and they are finally fixing her up with a new computer. If you purchase an HP make sure to but the super extended warrenty because it is worth it.

I bought a customized HP Pavilion a750y from HP on October 26th 2004 and it has been the worst buy in my life. The CPU fan is incredibly noisy and I can't bear to sit in the same room as it without ear protection. This computer came with no disks that might have had documentation about the computer and only a small amount of useless paper documentation. No backup disks and useless documentation I can live with, but the way I was treated by HP I can't. I phoned HP support and ended up in India with someone I could barely understand. After what seemed like hours on the phone with this guy he decided that the CPU fan was bad (eh duh I told him that in the first place) and told me he would send me a new one and not to use the computer till it arrived. A few days later, a fan arrived but it was a chassis fan, not a CPU fan. I called again, was on the phone for ages again with a barely understandable fellow; he decided my CPU fan was bad and would send me a new one. A few days later a CPUfan arrived but was the wrong fan for my computer. Meanwhile I was sent an HP customer survey and filled it out echoing my dissatisfaction with their product. I was assigned a “case manager” who emailed me to say that she had been trying to call me all week about my computer problem, but couldn’t get me. Wrong; both my phones log anybody who calls me whether the phone is answered or not. HP had not called me. I then got a terse letter in the mail from this case worker saying that if I didn’t contact them, within seven days they would consider the issue resolved and close the case. I called this caseworker and that’s when the situation went from bad to unbelievable bizarrely awful. This caseworker was arrogant, rude, aggressive and totally obnoxious. I told her that the CPU fan was bad, I couldn’t get their Indian support people to send me the right one and all I needed was a new CPU fan. She told me she “didn’t have the option to send a CPU fan". I could send the computer back for repair, or send it back for my money back, or keep it as is. I told her she was being unreasonable, that all I needed was a new CPU fan that could be easily replaced in a couple of minutes. Then she floored me. She said that the CPU fan was not a customer replaceable part because their customers ARE TOO STUPID TO REPLACE CPU FANS. Well I have a message for HP: Yes, your customers are stupid: stupid, stupid, stupid…..stupid for buying a product from you. When you consider buying an HP you think that you are buying a solid American product – what you really are buying is a box of cheap Chinese components, assembled in Mexico and “technically supported” by a bunch of incomprehensible Indians. And when you finally get through to an American HP employee all you get is a rude aggressive retard. BUY FROM HP AT YOUR PERIL.

In October 02 2003, I purchased a Pavilion ZE4400 for my son. He started college in August of this year. In January of this year, he sat something on top of the laptop and the LCD panel cracked. Of course, HP was not responsible for this. I told him that he would have to use an external monitor for this system. It worked fine. In April of this year, the harddrive failed. HP was contacted and they agreed to repair the harddrive. They were made aware of the LCD issue and they were instructed to not fix it because it was not their fault. They agreed.  
 
They received the laptop and when contacted, they advised that they would not repair the harddrive until the LCD was repaired . . . $700. I asked them to return the laptop.  
 
I replaced the LCD with a new panel for $200. I contacted them again and requested that the harddrive be repaired. In May, they agreed. It was repaired and returned.  
 
My son went away to college in August. In September, the computer stopped booting. I retreived the system and contacted HP. I suggested that the laptop was not booting once again. Their reply:  
 
Your warranty is out and you need to send $279.00 to get it repaired. I advised that this is a re-occurring problem that they obviously didn't fix the first time. They said . . . "NO . . . Out of Warranty".  
 
I have had many computers. HP is the worst company to handle customer problems. What they don't realize is that I make computer purchases for my agency of 25,000+ employees.  
 
Their inferior product and customer "service" probably just made DELL a fortune.

I have been a happy HP customer for about three years. However, in March--within about a week--I purchased an HP paviliona462x, a monitor (hp pavilion f17030, and two printers (including an hp 2175 all-in-one.0 Within a few months, the monitor died. HP graciously helped me--the tech support person was originally from the US but situated--if I remember in the Netherlands--and replaced my monitor with another one within less than a week. I was psyched. This was the HP I knew and loved.  
 
This week my printer died. I took it back to Best Buy (where it was purchased)and the technicians said, "It is under warranty. This is an electronics problem. Call HP." I had had good service before. I figured all would be well. As of this week the love affair with HP is over. Over the last two days I have been caught in the web of people who could not speak English, who told me I needed q-tips to repair contacts, who asked me for serial numbers even for the ink cartridges, and who kept telling me I was not in their computer database. I had just moved and for some reason no one seemed to understand that my name and phone number could not match up with what they had in their database.  
 
Undaunted, I emailed the company. Through email, I did get a brief glimmer of hope. Through an email response I was promised a replacement printer and was told that I would be called this morning to give a credit card number so that they could ship me a replacement printer and keep my credit card on file until I returned the defective printer. I figured I was set. This was the HP I knew and loved.  
 
However, the call never came, and when I called HP rather than wait for their promised call, I got caught in the web again where I was shuffled from department to department, where I spoke to two people--one in India--and where no one would take my credit card number. The person in India went back to "You're not in the computer (but every other product was) and you need an invoice." Growl.  
 
I told HP that I would contact QVC who handles their products, the Better Business Bureau, the state attorney general's office and the IT segment of the college where I work. I have followed through on that promise. I also went out a bought another printer because I do not have time to sit around and fight for what should be mine.  
 
It is a shame. This was a good company with good products. However, quality seems to have diminished. Moreover, the outsourcing has resulted in scripted responses from people who often do not seem to understand English. I am loyal to companies with good service. I waved the flag for a long time for HP. However, the company has lost favor with me.

Item:Compaq laptop. Rebates promised: $350.00.  
Original unit was defective and was exchanged.  
2 Rebates were offered by Circuit City 1 by HP.  
All paperwork was assembled at Circuit City for the rebates. They assured us the documents were ready for mailing except for the upc code which we removed and sent.  
Rebates from Circuit City were recieved in 5 weeks.  
After 6 weeks,we recieved from HP a Denial of the rebate based on the fact that the unit had been returned for credit.The original invoice and the exchange invoice were both included in our mailing.  
A call to the rebate center got the response: "we are looking into it. Circuit City records do not reflect your claim."  
Basically we were accused of fraud.  
Beware of the rebait bait!

i bought a 725n hp pavillion from staples and 2 weeks after i brougt it home the hard drive quit i would keep getting black and blue screens the staples techs are idiots they couldn't figure it out and even said it was the mouse that was causing the problem! hp gave me the run around too i told them that i thought it was a hard drive crash but they sent out 2 sets of system restore disks before they sent me a new hard drive then when i got a hard drive it was the wrong one the hd in this model is 80 gb a computer tech sent out a 40gb! then i had to send back that drive before they finally sent me the 80gb the worst part is this wnt on for 7 months from from june till the end of january 2004! on top of the i couldn't understand most of the techs they all sounded like they're from india,and i'm disabled and had to get my 64 yr old father to help who was panicking cause he don't like computers! i will never buy a computer from hp or another big name company ever again!

Hewllett Packard is really bad company. They use Indian servicemen who are not native English speakers and I had hard time to understand them.  
Also while I have remaining warranty, they ask me $671 for reparing laptop. Sorry, I will never pay for repairing my laptop and I am not gonna buy their low-leveled laptops in the future.