I bought the laptop on March from a BestBuy and it broke on April. The video screen got corrupted/jumbled and didn't work anymore. I sent it back to HP, through BestBuy since HP has a 1 year warranty on it. When in line at BestBuy to send it back, I found out there were 2 other people waiting in line to send their HP Laptops (the same model I had) for the exact same problem!  
HP sent it back and refused to fix it because they said the machine was "dirty". How can "dirty" be a deal-breaker?!!! I had the laptop in a normal desk setup, it didn't get any more dirty than anything else around it. Saying they won't fix something because it's "dirty" gives them card-blanch to refuse service on ANYTHING! Basically their warranties mean NOTHING!!! Don't buy from this company - they make faulty equipment that they refuse to service for any reason or no reason at all.

This company is too widespread and outsourced to know what in the world is going on. The right hand has no idea what the left hand is doing. They will tell you one thing, then the next person will contradict that and the supervisors are condescending and patronizing. A customer service representative should never berate and belittle a customer who has a legitimate complaint about the defective product they were sent. It is key to note that if you are sent a broken/damaged product that you purchased they will require you to return it and repurchase a new product (and disallow any discounts, sales or combination deals that were a part of your original order). This corporation needs to bring their business all back to the US and have stricter controls to ensure that customers are treated fairly and appropriately in the transaction. Be forewarned that the service and fine print can be deceptive and almost make the excellent computer products not worth the hassle.

I waited too long to try it out my HP Pavilion m9402f or I would have returned it immediately. Worst computer purchase I've ever made.  
 
From the first time I booted it up, it has made an annoying tone-tone sound at random intervals, all the time it was running. I recognized it as some sort of warning, but couldn't find the cause or the fix. Finally, I called HP support. The agent took control of my computer and turned the sound off. Asked if there were anything else she could do. I said, "You haven't fixed the problem, you have just masked it. I want the cause fixed fixed."  
 
After she wasted about an hour of my time, I asked to get to the next level of support. Her supervisor came on and turned the sound on, but turned the particular warning sound I was getting off, and told me it was fixed.  
 
By now I had wasted a lot of time and still did not have a satisfactory fix. He offered to call me the next day and continue the process.  
 
The sound he turned off related to failure to connect and disconnect devices. I said it sounded like a hardware or driver problem. He said there is no problem with the PC, just with the sound settings. Baloney!  
 
By watching the task manager processes, I noticed that whenever the warning was raised wmplayer process would flash up and then disappear. I assume the problem is a Vista one, but their support is 1) too ignorant to find fix the problem, and 2) too eager to drop the problem without a real fix. I did point out the observation in task manager, they looked at it and ignored it.  
 
As to the hardware, it is lightning fast at times, but often slower than my single-core machines.

I have an HP Pavilion Desktop PC, model d4790y. I bought it in February of 2007 with a 3-year hourse call extended service plan. It stopped booting up a week ago, on October 12, 2008. I called HP technical support.  
 
At first, they claimed it was no longer under warranty. I had the receipt handy for the extended service plan that I bought - along with the computer - directly from HP’s website, which showed it was covered until February of 2010. I read them the order number on the extended service plan receipt receipt along with all the other information on it. I also FAXed them a copy of that receipt after that first phone call. After reading them the information on my receipt, they tried to troubleshoot the machine, which took several hours.  
 
After that first call, they couldn't determine whether it was the video card or one or more bad memory card slots. They wanted me to ship my computer to them, but I objected on the grounds that 1) According to them, I would lose all of my data, including all of the after-market programs that I had installed on my hard drive (backingup and re-installing is a pain), and 2) as I pointed out, I had paid for in-house repair. It turns out, the in-house repair is available when and if the phone techs have diagnosed the problem, since the tech who comes to the house "doesn't have the tools" for troubleshooting.  
 
So much for in-house service. I asked if further trouble-shooting could be done to pinpoint the problem. They said a supervisor would phone me back later that day to do that. I received no call back. So, I phoned them back, and after several attempts and several more hours of my time (which is valuable to me, though obviously not to them), they finally located the problem as a bad video card. I thought this meant they would be sending a technician out to repair it, but no. Suddenly, after hours of tech support on the phone, they go back to telling me that my computer is no longer under warranty.  
 
I give the all the information I gave them before (order number, item number, tracking number for the extended service plan, etc.), and also tell them that I FAXed the proof of purchase to them at the number they provided. They then offer to send me the part instead of sending a tech, and I could live with that – I can install a video card. But before they can send it, they have to verify my proof of purchase. How do they do that? They need me to FAX them my proof of purchase. I inform them that I had already done that. I was told to call back the next day.  
 
I called back the next day and was told that they had received my FAX of the proof of purchase and they had updated my warranty information. I asked when I would get my part. They said I would get it soon, but they couldn’t tell me when. They advised me to call back the next day. I called back. I got referred to a website which displayed the status of my order. The status of my order said: unshipped. Marvelous help, that! So, I called back yet another time (by now, it is Thursday, and the problem started the previous Sunday). They finally gave me a FedEx tracking number for my order which was to arrive the next day.  
 
I did not receive my part the next day. I looked up the tracking number, and it was for another person (hey – at least SOMEONE got their order from HP!). I called HP and explained the situation. After about an hour, I was transferred to the shipping department. My call was disconnected before anyone answered. The next day, I called again to check the status of my order. Again, after another hour on the phone with tech support (repeat of the day before), I was finally transferred to the shipping department. This time, I wasn't disconnected, but when I got there, I was told that HP was experiencing technical difficulties and they could give me no shipping or tracking or status information whatsoever. At this point, I started e-mailing customer support. I explained my problem. The reply that I received (it is now October 18, 2008) said,  
 
“I would like to inform that the warranty information has not been updated so far, the records in our database indicate that the PC is not in warranty. Once the POP request is received, the warranty validity team will contact you further and they will update the warranty status of the PC.”  
 
In response to this e-mail, I sent a reply explaining that I had already FAXed the proof of purchase. The second response said,  
 
“I would like to inform that records in our database indicates the PC warranty is not updated as for now. We are experiencing some technical difficulties, I am unable to trace if shipment has been initiated or not. However, if the shipment is sent to you, then a cso number might be provided to you. If so , please get back with the cso number, so that we can trace if the shipment is initiated or not. If you have been provided a cso number, then you can track the shipment.If you wish to know the delivery status please visit the following HP web site and submit the appropriate CSO number and Zip/Postal code.”  
“http://www.hp.com/go/csostatus”  
“If you need any further help in this regard I request you contact our phone support team.  
Please visit the Web site listed below for a list of available phone numbers to contact HP.”  
 
“NOTE: Out of warranty products do require a fee. “  
 
“The above information should answer your query. If you need any further assistance or clarifications, please feel free to reply to this mail. We would be delighted to assist you further.”  
 
“Sincerely,  
Gary  
HP Total Care”  
 
 
 
Well, I replied again and attached to my reply a scanned copy of my original proof of purchase. I also reFAXed a copy of the proof of purchase. I received a reply which told me that their “Quality Customer Care Group” would be contacting me by phone in the next two days.  
 
 
That’s where it is now, as of October 19, 2008. I paid $189.99 for the 3-year extended service plan, and so far, I have received nothing for it but a headache.

My LCD screen got cracked when it was in transit back to the US and when I called to see what my options were they instructed me to plug in the computer, then unplug, put in the battery, then take it out... all the while turning the computer on and off to see if there was a difference. OK, yes we all know there is a script, but are you freakin serious that I need to do that when I KNOW there is a crack in the screen? It is plain as day RIGHT THERE. Then they wanted me to try to get on the internet to talk to a tech. OK, how can I do that? REMEMBER THE SCREEN IS BROKEN??? They didnt understand the problem, they didnt understand the severity of the screen cracking and no matter how many times I told him he just couldnt grasp the concept of it being broke, and taking the battery out 5 or so times wasnt going to help. I feel like its a circus when I call. A game of who will transfer me, how many times will I have to tell my name and product/serial numbers. I can honestly say there were probably 2 people that I have dealt with this entire time that actually helped. The language barrier is ridiculous. While I do understand not only American's need employment, I do not feel that a language barrier is the best approach, despite the cheap labor, when you are dealing with technical products. So, "John" swore up and down that this problem was covered under my warrantee and they would send a box out right away to pick up my computer. Well, the box was relatively quick, but two weeks later when my computer wasnt back, seeming as though I was PROMISED by "John" it would be back in 5 - 7 days, I called and this woman had no record of my computer being fixed, received, or even an order placed to fix it. So, she transfers me and of course he has no idea what he is talking about and I go through the same thing, then I am transfered several times, once again having to explain every time and dealing with the frustration of repeating myself several times to someone who obviously doesnt understand me, and then I finally get a tech. This is the good part... Turns out it isnt covered under my warrantee, but they would be MORE than happy to fix it for some ungodly amount (I think $900) Well, where was my phone call to tell me this? Of course, he has no answer. He thought the other guy did it and I am sure the other guy thought he did it. SO... rather than me paying to fix this, I explain that I was told that it was covered and it is not fair that I was told NOTHING even after my computer was being "fixed" for two weeks, that I was told it was under my warrantee, and that now no one can or will, do anything to help me. Of course, there was nothing he could do at that point. Eventually I have to buy a $400 warranty which got my computer fixed but I was without a computer, again, for 2 more weeks. No one followed up, nothing. I also had an issue with my computer having a virus and when I wiped my computer clean and went to put microsoft office back on the computer I had no disk to put it on. I called HP and asked if they could look at my original order and see that I bought microsoft office and sure enough they saw it but could not order a CD for me because it wasnt enough proof. I went as high as they would let me go but no one, once again, could help me. Before I even suggested that they look at my original sales request and info, they were claiming the reason they could not give me another cd is because there was no proof I originally bought it. Funny how after it was able to be proved they STILL couldnt help. SO THEN... of course they can sell me a new CD for the awesome low price of $400 or so. Oh, how nice of you. No thanks. I also have a wireless mouse that I added on when the computer was purchased for me, and it suddenly stopped working. I tried to call, just a few hours ago, but when the woman answered and kept asking me to repeat my name, and everything else I said, I got frustrated and asked her to just help me or transfer me to someone who could. No, she couldnt do that. EVEN THOUGH it doesnt matter who I am, what type of computer I have, the fact is the mouse is no longer working and obviously she needed to brush up on her english. So, concluding that she could not help me and knew nothing of "this product" as she said, I had no choice but I get off the phone. (I sure do wish someone from HP would understand how AWFUL their customer service is and how unhappy their customers are) So, I go online to do a chat with a tech, who isnt usually too helpful, and of course, they were "sorry" but the chat was unavailable for my product, so I tried various other products and got the same response. What is wrong with this company? Where have they received their training in management and customer serivce? How is it that when I google HP to get to the website I see nothing but hate websites and blog websites dedicated to complaining about HP? I can VOW that I will NEVER EVER, REGARDLESS OF THE DEAL, EVER EVER!!!!!!!!!! buy ANY other HP product, and I will make sure to tell everyone I know, as I already do, how awful they are and that hp isnt worth it even if they were to give the product away for free. I am not exaggerating either. I would not even take a free HP product because the second something goes wrong the frustration in trying to fix it forces you to just live with the problem. Speaking of, that is what I am currently forced to do with my broken mouse, and also the sound bar no longer works and when I called they said it was covered under warranty but they dont know how long my laptop will take to be fixed. I jsut dont trust HP AT ALL, so I will just live with no sound and I will have to fix it myself, which is GARBAGE. How useless, customer service? Yeah right. I hope SOMEONE reads this.

Bought a standard box in August. Works fine.  
Decided to buy a better box (d5000t). Since this is real money (about $2500) I had a couple questions. I sent them via email.  
 
very rapid response. Complete non-answer, followed by an attempt to sell me additional components that have nothing to do with my interest or the machine in question.  
 
I hate to think what the after-sales support must be like! Time to go check out some other vendors...  
 

Why you shouldn’t buy HP (from a person with nothing to gain)  
 
HP customer support sucks! I called the “US” customer support number only to find every operator is a Middle Eastern person. Who although the operators claim to speak English, don’t seem to understand what the customer is talking about.  
 
I wanted to know how to turn off a pop-up that came on every time I turned on my computer about aligning my printer. The Middle Eastern girl told me she could help me, but for that little bit of information I was informed I would have to pay!  
 
She said you have to pay for everything!  
 
It is total bullshit! I just need to know where to go to click one box to end the issue with the pop-up! Every time I see that pop-up (which is every day when I turn on my computer) I will be reminded never to buy another HP foreign piece of shit all-in-one printer.  

What can I say I should have checked here first. So lets start:  
I bought an Hp desktop in late November 2007. I set it up no problem just plug in a few things. In February I head over to Circuit City and have them add in my old hard drive9I had some music files and work stuff on it).  
 
Well in late Feb my hard drive dies. I call Hp, clearly by the heavily accented English I can tell this call is to a help center in India or Pakistan. The rep takes me through steps I'm already aware of and tells me my hard drive is bad and keeps on going on about Virus protection. Inside I am laughing so hard. So I go on to tell him whats next which almost has me splitting my sides, he starts telling me as a favor they are going to send me a new hard drive. Never mind its covered under the warranty he keeps repeating that its only because they feel like replacing my hard drive that I will get one. I ask then when are they coming over to put it in. His reply "No no no, you replace'. then I said " no no no you fix".  
He then insists its easy transfers me to someone else who takes my info. I ask this person can't HP come out to fix. Again in bad broken English with long pauses I get "No you fix".  
 
Clearly HP doesn't want to deal with customers after a sale. Too bad, I was on the committee to decide which company to purchase 56 computers from my experience with HP helped steer the decision to Dell.  
AS A WARNING : If you are not capable of replacing PC parts avoid HP. A a matter of fact just plain out avoid them.

Bought a Pavilion dv2000 from Office Depot and was very, very satisfied. I used it for work and play. It loaded The Sims 2 in less than three minutes (takes my desktop a long time). The recovery feature on my word processor helped me very often. I installed a trial of Kaspersky Anti-Virus, quite a few games, and ITunes. It still was an excellent notebook. However...as I attempted to put in a CD a month ago, my drive failed. Tried a few plebian techniques to no avail. I called tech support and got an American guy who was kind, helpful, and one of the best tech support people I've ever had to deal with. He went through two hours worth of options to help me try and fix the problem. When none worked, he entered my order for a replacement drive. This was 3-3-08. I was supposed to get it that Friday. It was delayed, which didn't bother me too much. My primary use of the drive was games. Everything else is stored on my jump drive. Supposed to get it the 7th. ...got a call saying it was delayed to the 21th. Very annoyed by then. Called HP to ask why and didn't get the nice Zach...I had to deal with five different offshore employees who asked me to repeat every other word and whom I had to ask to repeat themselves every other sentence. Never got to someone who could tell me why it was delayed. ...... the 21st, I was home all day. No Fed-Ex, no UPS, and no box in the mail. Checked my status to find it was delayed AGAIN to the 4th. Called to see why...no answer again, but a headache and six incompetents later, I realized that I will probably never buy another HP product. Which is too bad considering I have four kids to put through college, including an incoming freshman. I purchased Kaspersky and can't install it. I can't do anything that requires discs...which is quite a lot more than I ever realized. The laptop itself is flawless except for the drive and I use it more than my desktop. Tech support has really angered me, though. They've angered me more than the actual problem has. The offshore is useless. Random American tech support guy Zach was brilliant. Maybe they should get more like him. Maybe I'll get my drive Friday.

Excellent quality and excellent customer service! I am very satisfied with my HP Pavilion dv9700 notebook and how nicely the ordering process went.

I bought an extended warranty for my pavillion notebook on 11/9/2005 Order #H6362343 The warranty stated that for a period of 3 years hp will repair/exchange the notebook with a turnaround time of 3 days. I needed to send in my notebook on 1/24/2008 for service at first they said that I wouldn't get it back until 2/5/08 and now they say 2/19/08. After various calls to hp support and spending a total of over 5hrs. on the phone i finally was connected to a case manager Kristine. case # XXX293657 I explained to her, that the only reason I bought the warranty was the 3 day turnaround time promised. I knew when I bought the warranty that in a couple of years I could probably by a new laptop with the same performance for about what the warranty costs. So basically I bought the warranty for the convenience of not having to set up a new computer if something happened to mine. If not for the 3 day turnaround, I would not have bought the warranty. Kristine told me that she would give me a refund for the warranty, but she could not do that since I bought the warranty from hp shopping and not hp. She gave me the number for hp shopping. I called and after spending another 45 minutes on the phone the customer rep. Kari, told me that there was nothing she could do and gave me hp shopping's customer service e-mail address. I sent an e-mail to them on Friday Feb. 15 and so far have not heard anything from them. On Feb. 19, when the repaired laptop was supposed to arrive, I got another message from HP saying that the repair will not be completed until March 4.  
I again called the case manager's # and after a lengthy wait talked to a case manager that was not assigned to my case. That manager told me that she will give my case manager a message and I will hear back from her shortly. After not getting a call back, I called again the next morning, Wednesday Feb. 20 and got to speak to my case manager Kristine. She told me, that there is nothing she can do until 30 days from the date HP received my laptop. When I told her again that my warranty promises a 3 day turnaround, she told me that HP changed the warranty and now it's 30 days. I told her, that it's illegal for one side to unilaterally change a warranty like this and that I paid for a 3 day turnaround, not 30 days. She pretty much told me that there is nothing she can do and there is nobody higher up that I could talk to about this.  
I'm extremely frustrated with this situation right now. I don't have my computer, had to do a business trip without it and still spend way too much time trying to get this resolved.  

I ordered the printer and it was delivered on December 26, 2007. The price, not including tax or shipping was $699.00. In mid January I happened to be on the HP site looking for toner for the printer and noticed the printer was now on sale for $449 - 35% less than what I had paid just a few weeks earlier. I was busy so I made a note to follow up with HP when I had a little more time knowing that things like this (credits/refunds) always take some time since they have to be done over the phone and usually involve speaking with at least few people + spending some time on hold. I also figured that like other major retailers a few days wouldn't make a difference, they would make sure to take care of their customers. Boy was I wrong.  
 
http://www.hp-customer-service.com  

This review was modified by its author, TechyMechy, on 2/17/08 1:47 PM.

I have been having a tough time with the case managers. They never call back even though they promise to call literally in a couple of minutes. It's always us calling them back and even then it has been almost impossible to get to the case manager assigned to our case. 99% of the times some other case manager picks up, tries to reach out to the primary case manager , doesn't get a response , comes back to us and tell us that they can take a message and do absolutely do nothing beyond that. The case cannot be transferred to any manager other than the one we were assigned to in the beginning. Worst even, we can't even get to talk to higher authorities for escalations . This is the first time I've heard that we do not have any options for escalations. usually there's always a manager that we can talk to, with their e-mail address made available to us but not in this case. We're pretty much stuck with the case manager we are assigned to!!  
 
Our problem is with a laptop we bought in Dec 2007 from HP's website. That laptop died within 10 days of it's purchase so we called HP technical support for assistance. In the meantime we also asked for instructions on returning the laptop for a refund . Technical support asked us to try out various things , none of which were helpful in repairing the laptop and finally directs us to contact HP Shopping for a refund . When we call HP Shopping we are told that it's beyond 21 days of purchasing the laptop so a refund is not possible and we are asked to contact a case manager . It's been a nightmare since then! the case manager never calls back. We kept calling all the time to ask for updates and even on those rare ocassions when we do get connected , we only got curt responses. All in all , this has been a sordid affair!  

purchased an hp monitor w2007 from Amazon and tried to set it up. called HP for assistance. they kept insisting that I had to register the monitor with them before they could help. tried to explain that this was not true and that under US law, such registration was not necessary to obtain warranty assistance. since all they are capable of doing is reading from a screen, they could not get past this point. I asked for a supervisor, but they told me (again) that they had to register the item first. I said no, get me a supervisor. We went around in circles for a while until he agreed to get me a supervisor. He then proceeded to hang up on me. I called back and went through the same routine again, but this agent simply stuck to the script. Unfortunately, due to his heavy accent and the background noise, I could only understand about every fifth word. (They clearly moved the call center offshore to save money - to confirm this, I gave my phone number as 212-555-1212, which we all know - in the US at least - is not a personal number.) Finally, I hung up on him. Went online to "chat" with a tech person, who was equally useless other than directing me to some irrelavant websites and offer to send a replacement. I inquired if he had concluded that I had received a defective device - he denied that notwithstanding he was offering to replace a machine that could not be hooked up. I then inquired as to whether or not I would be receiving a new or refurbished device - a question he could, or would, not answer definitively. Bottom line. Customer service/tech support is non-existent. Never buying a HP product again.

so far, its been bad, i havent even received an email confirming my order, but i checked the order status on hp, but still, emails are niec