The configuration and ordering process was clear and precise. No misunderstanding of what was being ordered and no hidden costs. This was a very straight forward process and I received exactly what I ordered. The unit worked perfectly and all documentation was accurate. After 2 months the unit still works flawlessly. The battery life is better than expected and the wireless functioning is better than I thought it would be. Even with the 16 Gb SSHD which is almost full with the operating system the speed is still good coupled with a 16 Gb SC card and 16 GB flash drive storage is not a problem. I would most definitely recommend this site and this product to anyone who asks.

This review was modified by its author, jseojai, on 9/15/09 3:47 AM.

WOW!!!! I am surprise by the bad ratings HP.COM. I ordered from them a few years ago for a HP D7160 printer and got it quickly with no hassle. I have use HP printers all my life except once and regret the day I did.  
 
They had some promotion going for ink and you know ink cost more than oil and gold. I quickly ordered mine through HP.com (spent $184) and received free shipping along with $40 gift cards towards my next ink purchase. Can't beat that. I received it soo quickly, I was caught off guard.

Hewlett Packard is the best place to shop for computer hardware in the world (meaning laptops and if the case arises desktop computers). The whole Hewlett Packard experience is hassle free.

Good company, got plenty of ink on sale!!

Why you shouldn’t buy HP (from a person with nothing to gain)  
 
HP customer support sucks! I called the “US” customer support number only to find every operator is a Middle Eastern person. Who although the operators claim to speak English, don’t seem to understand what the customer is talking about.  
 
I wanted to know how to turn off a pop-up that came on every time I turned on my computer about aligning my printer. The Middle Eastern girl told me she could help me, but for that little bit of information I was informed I would have to pay!  
 
She said you have to pay for everything!  
 
It is total bullshit! I just need to know where to go to click one box to end the issue with the pop-up! Every time I see that pop-up (which is every day when I turn on my computer) I will be reminded never to buy another HP foreign piece of shit all-in-one printer.  

Excellent quality and excellent customer service! I am very satisfied with my HP Pavilion dv9700 notebook and how nicely the ordering process went.

I ordered a desktop. It was received within 4 days. I have dealt with customer service in the past. They are easy to work with.

I am amazed by the HP customer support. My computer is out of the warranty and a virus destroyed the recovery partition of HD drive. HP is sending me now a set of recovery CDs with one day shipping for free. Incerdible!

I ordered a dv9000t with the works, and with a 15% coupon, taking $300 off the order. The order went right thru. The laptop shipped 7 days later...the component holding up the shipment was the Core2duo 2.0ghz processor, which I think must have been in low supply at the time...who knows.  
 
Because it was a CTO unit (customized order) it was build and shipped from Shanghai, China. The order reached me, from China, in 3 days or so.  
 
The website gave me an estimated ship date of October 31 but the unit came in around October 25, shipped via FedEx.  
 
The laptop was great, except the touchpad was defective. I had a very nice e-mail correspondence with an HP rep. Responses were quick and informative. Finally, the rep determined it was hardware related and that I needed to phone tech support and get an RMA since I was well within the 21 day return time (day 2 of 21).  
 
I phoned HP, got my RMA, and sent it back. They informed me that because it was a CTO unit I would have to return it and repurchase it. Shipping was completely covered by HP, 2-day air via FedEx. It was received and refunded very quickly.  
 
After receiving indication of the return, I phoned HP and went through the process of repurchasing the unit. They told me I would first have to buy it at full price, then receive the 15% discount from the previous coupon in 10-12 business days. Nothing happened after 12 days so I had to go through the process of phoning in to get the refund. I kept receiving someone who failed to do the coupon properly. They had said that they would not mind reapplying the coupon, even though it was expired, since I did originally use it and all I was requesting to do with the unit was RMA it (as opposed to returning it). I finally got someone who knew what they were doing and they gave me the credit rather instantly. I was refunded the money for the coupon.  
 
The second order was placed on November 12, 2006. The unit's expected ship date was late November. The unit came in sooner than expected, right before Thanksgiving. I was very happy. The new unit was flawless. I am a happy camper. I will buy from HP again in the future.

This review was modified by its author, cableguytk, on 12/27/06 8:02 PM.

I placed a small order for about two-something dollars with HP -- The cheapest price I could find. My order was promptly processed within two days despite the fact that it was backordered.  
 
The shipping, even for this small purchase, was free and HP contacted me through e-mail with a tracking number as soon as they could toward the the end.  
 
I'm happy that HP takes me as a customer responsibly and proves to me that they do business with their customers in a timely manner.

This review was modified by its author, Austin_K, on 8/11/06 12:29 PM.

Had some trouble with the initial order, but it was quickly taken care of. They bent over backwards to help me.

Decent price, Fast shipment (that also came with free SH)

I bouht hewlett packard laserjet 4250 printer. It was great and still love it. Fast delivery and no hastle.... thanks HP!

Ordered DL585 server with custom configuration. It was put on back order for a month due to supply shortages. Server arrived in excellent condition. Customer support was very curtious and easy to work with.

Bought a Pavilion ZT3000 laptop. Ordering experience was great. Shipping was good. Not having any problems with my laptop.  
 
Built well, runs smooth. Great features.  
 
A note to anyone who buys a computer from any company:  
 
Computers tend to screw up when applications, programs, hardware or other things are installed in them. They can screw up when you remove a program.  
 
The best way I've found to keep a computer running good is to buy a decent utilities program and use every so often. I use Norton Systemworks - it isn't the absolute best but it keeps my PCs faultless. It'll scan the computer for Windows problems and fix them. It'll keep the HD in good condition, too. I never have a failure. Before I got wise to Windows fixers I've had problems of the computer freezing, shutting down, running snail slow, crasing and various other problems.  
 
Since installing a decent utilities program using my computers is a reliable and consistently routine and trouble-free daily experience.  
 
There are a lot of decent computer makers that, I believe, get bad ratings because computers tend to screw-up no matter how well they're made or who makes them.  
 
Granted, there are issues of hardware quality, stay away from such computer makers because a utilities program won't help such a situation.  
 
My first PC is an Emachines. Paid a whopping $400 for it. About 2 years ago - I've had it for more than 3 years - I installed Norton. It still run and work great. Utility programs won't cure everything but they do keep the day-to-day operation of a PC trouble free.