I ordered my motherboard on Sep. 3 and after waiting 3 days for them to send it out I call them up. I was told that it was shipped, so I asked for a tracking #. after that I was put on hold for about 4 min and was then told that it was actually on backorder and I would have to wait till the Monday the 9th before it would be in. Monday came , I called and it sill was not in but was told that it will be in that day but later on. the next day I checked the website and it had been sent. 7 days later I received it and everything works. 6/10 for slow service.

Ordered a Gigabyte RXP motherboard from them and updating emails. The only problem i recieved with them is it took 11 days to recieve my motherboard when it should have been there in a week. Would not recommend unless you dont mind waiting for your merchandise.

In the middle of May I decided to purchase a GF4 Ti4400 from FTI Computer. The purchase was placed using a friend's credit card, so the shipping and billing address were different. They called and were unable to confirm the order, so on several occasions we unsuccessfully called the company before we were finally able to contact them and confirm the order.  
 
That is when the waiting began. I checked the online order status daily and every time received the "in progress" status. After a week I tried calling the company, and was placed on hold for half an hour before I got tired of paying long distance and hung up. A later attempt yielded the same result.  
 
At long last, I received an email from UPS on June 6th saying that the scheduled delivery was 6/10. Granted, there was an initial delay of several days due to the need to confirm the order, but it took them THREE FULL WEEKS to process and ship the order. I was unable to find out at any time during this period whether the product was on back order or out of stock, but I do know that the website claimed that it was in stock when I received it.  
 
The video card itself was well-packaged when it arrived and was the correct item, but the delay was unacceptable. I cannot recommend this company to others.

Shipping was quite expensive, about $60 for UPS Ground on a four piece order. I bought on the third of the month, and called them over a week later to find out why they hadn't shipped it. Turns out they were missing one piece of my order, but hadn't bothered calling or emailing me to let me know. So they finally ship out most of my order because I called them, only a week and a half late, and tell me they'll ship the rest on the following Monday. I call them on that Monday and they tell me they know the order and they already shipped it all. Later I find out they are wrong, because two days later they actually do ship the final piece. They were courteous and helpful, but when it takes over two weeks for most of my order - and *twenty-five days* for the final part of the order - to arrive, and they don't bother informing me at any point, and their shipping is expensive, well, let's just say I don't recommend them.  

Bought a Gigabyte 8IRXP mobo from FTI. I have no complaints against this company, as the motherboard was shipped promptly and the board was nicely packaged.

Order processing took a bit too long (2 days), but once they processed it, I got the order the next day (via UPS Ground, I live on the East Coast). The product was exactly what I had ordered. I would order from them again.

Ordered a Gigabyte GA-8IHXP mobo and a Chaintech GeForce4 Ti 4600 Special Edition on Monday. Today they arrived (Thursday). They came exactly as ordered - oh and they were cheap too - best pricing on pricewatch.com. Really, the only thing I have even resembling a complaint is the fact that the motherboard and video card were put in a cardboard box with only two (moderately sized) pieces of bubble-packaging but neither are damaged in any way. Overall, a painless and quick purchase. Thank you FTIcomputer!

This review was modified by its author, Xinuilt, on 7/11/02 10:42 PM.

I will never do business with this company again. I found them through Pricewatch and ordered a motherboard/cpu bundle. The order took more than a week to process and when I arrived the motherboard didn't work at all. I called to get an RMA and got one after 5 phone calls. I sent the broken items back to them and didn't hear back from them for close to 3 weeks. By this time was tired of getting the runaround. I told them to credit my card back the purchase amount. It has been 2 weeks since then and my card still has not been credited. I called them again to see about the credit and was tranferred 3 times before I was sent to the RMA department where I was put on hold for awhile and then was told that I should call back later since the line was busy. I called back later to try again and the voicemail told me that the RMA line was busy and disconnected me. I finally got to talk to someone the RMA department but all he told me was that the guy that did all the refunds and credits was on vacation. I am still waiting to have my card credited. Don't buy anything from these guys!

Quite possibly the worst customer service out there. I bought ram, cpu, and a case, but I never received a receipt and had to call them up for a tracking number. Only after tracking my package did I realize that they didn't ship my case and that after I called a second time did they admit they didn't ship it and it was going to be drop shipped from the mnfg. I decided since I was going to have to wait an extra 4 days for the case I was going to cancell that part of my order. They credited my account the price of the case and only half of the shipping cost. When I asked them why they didn't credit my account in full they said shipping was non refundable. What does that mean when I got half of the shipping back and in the first palce the case was never shipped to me!!  
 
On top of never receiving any friendly customer support, I got spammed from this company, along with everyone else who had placed a web order and provided an email. I told them their privacy policies suck because they say they wont spam.

I bought an Intel PC Deluxe Webcam from these guys. They had the best price on pricewatch. I ordered 2nd day shipping but the rates were through the roof, even for standard shipping ($11 and some change for standard). I figured the low cost of the camera balanced out the high shipping rates so I followed through with the order. They didn't ship right away, but I did get it after a few days in good condition. The order status on their website still says "processing" to this day even though I recieved it a few weeks ago. Don't expect it to ever get updated.

Found this site thru Pricewatch  
Said "Same day delivery" as of yet have heard nothing. Charged my Visa but the status is "processing"  
Thought it was illegal to charge the Credit Card until item was ready to ship. Emailed them regarding there site being totally miss leading....the card they show was not the GF4 4200 but a 4600  
the links and reviews were also for 4600. As of yet no reply. Maybe be a decent price but I feel I'm being or been had. Stay with  
companies like NewEgg.

bought an msi mx440 (vid card) from them because they had the best price on pricewatch. Shipped it ups ground ($17.53 for shipping which is very steep, but their cheap price offset it.) I dont think you can ever get the shipping amount back on a return, but luckily the order came on time and i love this vid card. I may shop here again just for price, but they are a small company and i wouldnt want to deal with returning anything to em.  
O they shipped my order from New York so east coast buyers might get orders faster.

I originally ordered the merchandise on 5/28 and was sent a confirmation of this. Hooray.  
On 5/30 I received an e-mail from FTI that they needed an 800 number from the back of my card, even though I ALREADY GAVE THIS INFORMATION on the form I filled out when I ordered the goods. I replied to the e-mail(to the defunct 'customerservice@fticomputer.com' address), giving the requested information, and got an 'undeliverable' message the next day. I then tried to send the same message to 'support@fticomputer.com', hoping it would be sent along.  
Sometime last week I received a message on my answering machine asking me for the last 3 digits on the back of my credit card. Apparently they hadn't gotten my previous 2 e-mails. I tried to call this organization back, but could get no answer. I also had not received ANY confirmation of my order being shipped, ANY word that the order could or was being processed without this number, or ANY word at all from FTI Computer regarding my order. I was in the dark.  
It was then that I sent an e-mail to 'sales@fticomputer.com'(because the customer service e-mail still was not working) asking to CANCEL MY ORDER. This was on 6/02. I received the order today(6/06).  
I have never experienced such a complete lack of communication or customer service before. I'm currently in the process of trying to return the shipment, and I'm sure that will involve more than a few phone calls and wasted time. Not only will I never order anything from this vendor again, I will also do everything in my power to make sure no one else is suckered in by this sham online reseller.

Ordered Samsung 8x DVD / 8x4x32 CD-RW combo drive. The price was good, shipping was fine, and it arrived 2 business days later undamaged and well packaged. I would do business with them again.

randal, the exact same thing happened to me. I canceled my order as well, but it hasn't shown up as credited on my card yet. This was on the 28th.  
 
Just wondering, did you happen to order the MSI GF3 Ti200 with VIVO? If so, our cases are exactly the same, because when I hit check out, the website said the card was in stock.