In the middle of May I decided to purchase a GF4 Ti4400 from FTI Computer. The purchase was placed using a friend's credit card, so the shipping and billing address were different. They called and were unable to confirm the order, so on several occasions we unsuccessfully called the company before we were finally able to contact them and confirm the order.
That is when the waiting began. I checked the online order status daily and every time received the "in progress" status. After a week I tried calling the company, and was placed on hold for half an hour before I got tired of paying long distance and hung up. A later attempt yielded the same result.
At long last, I received an email from UPS on June 6th saying that the scheduled delivery was 6/10. Granted, there was an initial delay of several days due to the need to confirm the order, but it took them THREE FULL WEEKS to process and ship the order. I was unable to find out at any time during this period whether the product was on back order or out of stock, but I do know that the website claimed that it was in stock when I received it.
The video card itself was well-packaged when it arrived and was the correct item, but the delay was unacceptable. I cannot recommend this company to others.
