Long story short - very satisfied. On 11 July 2004, Ordered 2 copies of a video card. Site indicated they were were instock and for a good price. Aside from the need to establish an account and the fact that the site pushed to all lower case the password I established, the transaction went very smoothly.  
 
Checked order status on their web-site near 6:00PM EDT. Still showed pending. I called them to find out if there was a problem. I'm told no problem, infact it has already shipped. I asked for and got a UPS tracking number. Hung up.  
 
With the tracking number in hand, checked the UPS web site. They had no record of the shipment. Now, I'm thinking the worst!  
 
Here's the really good part. Tuesday morning, I e-mailed customer service, describing the above and asking for verification. No more than 2 hours later - I received a clear, concise, and complete description of the situation. It turns out the CS Rep was refering to her screen. The computer showed the order shipped, but UPS had not, at that time, picked it up and entered it in their system.  
 
Order was received the afternoon of 14 July 2004 in perfect condition. Installed the first card in one computer that was in the process of being built and it worked perfectly!!  
 
I am very happy with their customer service. Less happy with the timeliness (or lack there of) of their ordering system updates. If the system had been kept a little more current, I would not have been concerned and never have felt the need to test their customer service e-mail response.

This review was modified by its author, srq2625, on 7/26/04 5:23 AM.

THis is quite possible one the best online stores. I purchased a Radeon 9600 Pro and a Biostar motherboard from them on monday evening and it arrived on wendsday evenening. Both components were professionally packaged and I will make my next purchase from them.

i have ordered from FTI 5 or 6 times with no real complaints,except the whole out of stock problem but after a quick phonecall it was taken care of,there was a small price difference so the guy said he would just toss in some extra stuff to compensate and i was pleased with the order, i have always gotten what i have ordered the rma prosess was not too horrible,did take a week to test the cd-rw, hell it stopped working(think it is just MSI)but got the replacement a few days later they pay for shipping back to you even trade WILL BUY FROM AGAIN, and to the guy who said something about LD charges, not smart enough to use the 800 number they have?????

Well I know many people would be compelled to post reviews only when they had an axe to grind, myself included, so I thought I'd give credit where due: FTIcomputer is outstanding among discount computer e-tailers.  
 
In my years of Pricewatch searching I've become more interested in finding reliable sellers than the absolute lowest price, for the simple fact that it's not worth the money: get a bad customer service on a defective item and you'll get screwed (read: compubuzz.com, axiontech.com), but I said I wouldn't grind the axe....  
 
I've ordered from FTIComputer four times, three for parts used in my freelance computer consulting work. They've never let me down with delayed shipments or defective products. Their prices are great. They have many good items, if not everything bleeding edge, everything you need. They ship from the East coast so it's faster getting stuff ground to my Southern address than the Californian shops.  
 
FTIComputer has been in business for over 10 years. Need I say more? Just giving credit where due. - WLG  

I ordered a radeon 9800 and they shipped it that day. When I couldn't stop the bluescreens in direct 3d games (with either kt400 or nvidia2 motherboards) I called for an RMA and had no on-hold wait and no hassle. Within a few days of returning the card my account was credited the full price. I'll definitely shop here again.

Great service. Order went very smooth and product was delivered quickly.

Ordered on Monday night and recieved Thursday afternoon. Great communication. Would definately buy from again.

Ordered a GeForce 4200ti graphics card on the Monday, arrived on the Wednesday - excellent price and service!  

Extremely fast service, and very good RMA department too. They're out to please the customer.

I ordered a new 875P motherboard and it came on time and in great condition. Would recommend to anyone!

I've purchased from FTIComputer several times now and I've been very satisfied with their speed, prices, and customer service.

Received order the very next day ! Worked perfectly.  
 
Thanks FTI

placed an order online over the weekend.. part said in stock for SINXP1394 gigabyte board and it's the cheapest ANYWHERE. After reading this board, i thought i'd call them today to ensure they had it in stock. The lady on the phone said "yes" so i let it go. The tracking number is now posted on the website!! Shipped out!! I'd say this is the BEST outfit that i've ordered from so far with exception of newegg.com... those guys had a better selection of low-cost items. FTI computer was great in handling my order. I just hope there's no problem with the motherboard. :)  
 

This online reseller has the lowest prices I have found. I have purchased components for many systems (for friends and family), and have never had a problem with fticomputer. Their customer support is excellent and technical support is always easy to get through to (by both email and phone). I will continue to purchase all of my parts from this great company.

I came across FTI on PriceWatch.com. I had seen their name many times,but never ordered. I finally decided to try them out, and boy was I surprised. I spoke with an actual Tech Support person, regarding the compatibility of 2 components! Many other large sites have given up the technical support aspect of customer service. I would have never made this purchase had I not been able to verify the compability prior to ordering. I would definitely consult - and order - from FTI in the future, and recommend them to my friends!