Their website looked promising so I ordered some business cards from them. I followed their guidelines on the site very closely so that everything was within the "safe zone" and shouldn't be cut. Very disappointed when I received the cards. The top of the card was cut excessively compared to the bottom of the card. Some of my texts were cut off because of that. The color seems to be off too, I can see a magenta tint on all neutral grey and white area. Emailed them about this problem, never heard anything back. DO NOT give your business to these people.

This review was modified by its author, etong, on 6/21/08 12:36 PM.

Absolutely some of the worst customer service I've ever seen. Not only have I been working with them for over a month to try and rectify the problems (both sides of a business card printed with the artwork for the front side and the wrong ink color) but it averages them 3-4 days to respond to each telephone call...if ever. A genuinely awful experience.

As graphic designer, I've used Overnightprints.com for several years because they were the only online source of business cards that printed using spot UV for a reasonable price. In the past year or two, however, they've really gone downhill. Every order I've placed in the past six months or so has had one problem or another: poor printing color, off-center or crooked cutting, and/or incorrect coating. The last set of business cards I ordered from them took three tries until they got them right, and even then, the color was off from previous orders. My most recent order, a rushed brochure that I made the mistake of giving them because they could get it done on time, was printed so light on the cyan that the green I used for the background went from bright emerald green to a lifeless pukey looking yellow-green that did not match my client's business cards. To their credit, they offered that I could return them for a reprint, but the event the client needed the brochures for was two days after we received them and there was no way to get a reprint in time. The discount they offered for a future order is worthless when all they do is screw things up.  
 
I expect that with four-color process that there's going to be a reasonable amount of variation, but with Overnightprints.com, the variation is so far out of the realm of acceptability that the only reason I continue to use them is because some clients insist on it for their spot UV business cards.  
 
I should also mention, too, that their service is totally unacceptable nowadays. Early on, I could get email responses from them in an hour or two, but it seems like lately, they can take a day or two to answer if you're lucky. I've had orders with them where they took a week to answer an email. Calling has become useless when they have seven or eight people ahead of you in the queue and not enough reps to answer calls.  
 
It's really disappointing, because at one point several years ago, they were quite good at what they did, as a pioneer of low-cost internet printing. They've fallen pretty far since then, sadly.

I used Overnightprints.com to order some brochures for a trade show. well i designed them and submitted them and they were ok and good pricing. i then ordered business cards as well. this did not work well at all. they claim to have 24 hour service but whenever i called after hours, their message said we are currently experieincing technical difficulties. they suck, the double charged me, sent wrong / bad product, they kept trying to charge me extra to correct their mistake. they think they are the wizard of oz because you cant speak to anyone that will actually help you. only use this company IF you have extra time and money to waste! Scott Peters

I am 100% disappointed with the service I have received at OvernightPrints.com. I would not recommend that anyone use their services for any reason. How's that for a thesis statement?  
 
I ordered business cards for a conference on Feb. 27th, and the cards arrived on time a few days later. Upon opening the box, I could immediately see that the cards were trimmed off-center, meaning that my name, logo, etc (which were centered in my design) were noticeably shifted to the right on the top card. Note: apparently there is some fine print in the agreement that states that OvernightPrints.com is allowed a 1/16" margin of error in the printing process. My cards, however, may have started off shifted 1/16" to the right at the beginning of the deck, but as I browsed through the cards, the shift became more and more pronounced. The gap on the left hand side of the cards became wider and wider until the last 2 cards in the deck had a 1/8" white bar on the left side where the trimmer had gone completely off the bleed. The cards were shifted over approximately 3/8"-1/2" at that point.  
 
I contacted OvernightPrints.com about the problem, and the rep was actually pretty responsive and nice. We sent an unnecessarily large number of emails back and forth. but I finally got a return label to ship the cards back for "quality control analysis". I waited a week before hearing anything. When I was contacted (and I had to email them asking what was up before I got this response), I was told that my cards were printed within the 1/16" margin of error and that I could get the cards shipped back to me or get store credit. Basically, I was complaining about nothing and I was wrong. Amazing.  
 
I was pretty much ready to blow my stack. It had taken 3 weeks to get to this point, and now they were slicing off this pound of baloney? I told the rep that I would not be using their service in the future, so a store credit was useless, and that the cards were clearly done wrong so there was no point in sending them back to me. I also emailed photos I had taken of the cards, which clearly showed the mistakes exceeding the 1/16" rule. I also asked that her superior contact me immediately, and she replied that she had forwarded the photos and my correspondence to her supervisor, who would be getting in touch with me.  
 
That was 4 business days ago. This has gone on for almost a month. For a $25 order. Really.  
 
OvernightPrints.com basically delivered a product that did not live up to its (already lax) standards and then either lied to me about the quality control assessment or cared so little about a thorough QA assessment that they just looked at the top card in the box and decided "Yep, this kid is just a big baby." Oh, and they've also ripped me off since they have my money and I have nothing but a 14-email Gmail thread.  
 
Everyone at OvernightPrints.com should be ashamed of themselves for the way this has been handled, which has been far too lengthy and aggravating. Just giving my $25 back graciously, or just reprinting the cards, would have made me a happy customer and saved them the bad publicity that I am publishing here. And I may have even tried using them again in the future.  
 
Anyhow, you get what you pay for. Go get your printing done at a brick and mortar shop, or an online source that comes recommended from someone you trust. Unless you feel like rolling the dice and running the risk of getting royally hosed, OvernightPrints.com is not that place.  
 
(Quick note: I used OvernightPrints.com for two client jobs a few years back and got great results, which is why I went there for this job. Just in case you're thinking "Why didn't you check this place out beforehand?" or "Duh, they look kinda sketchy.")

I ordered business cards with my own design. The overall process of uploading the file was painless. The cards came out exactly how i was hopping they would come out and I will for sure order from this company again. With that being said, their was one small thing that i didn't like about the shipping. I was given tracking number but the package in fact didn't get picked up till next day. That is the only piffy thing that i think about this company.

This review was modified by its author, ylen13, on 4/1/08 2:39 PM.

A letter to the company I wrote this morning:  
 
To the person in charge of customer satisfaction and the executives of the company “Overnightprints.com”  
 
I would like to state for the record that I am utterly shocked at this company’s lack of ability to satisfy customer complaints. Having been unable to resolve an issue with subpar products and being told by “Marcus” in customer service that I will have to keep said products because company policy dictates it, I will be forced to order prints from another company. I will happily tell every person I hand my cards to NOT to get them at overnightprints. It amazes me how companies with such reprehensible customer satisfaction can still be in business.  
 
I’d be happy to talk to anyone who thinks they might be able to change my mind or help restore your company to my good graces.  
 

This is a great company! Overnight prints, but make sure you get overnight shipping!

I'm not pleased with OvernightPrints. All over their website, it touts "overnight printing and shipping within 24-hours", and it even guarantees it for business cards and postcards (which is what I ordered). What it doesn't say is that you have to pick a DIFFERENT shipping option. Yes. In order to have them actually print overnight, like their name implies, you have to select some random other option in the shipping menu. The only place I could find this noted is buried in the FAQ. By the time I decided something was wrong and called, my order had already shipped with a printing error, so my order is now in 2 chunks, spread somewhere between here and Kentucky, and where I thought I would have my order by last week, nothing is going to get here until Friday or Monday, which happen to be the latest possible deadline when I needed to send this stuff back out again. Now it's going to be late and the most Overnight Prints could offer me is a discount code for a future order. Their customer support is tied up in red tape and retarded corporate policies, so they are rarely any help at all.  
 
Feh. Some "overnight prints". Bullshit...

The most horrible experience i've ever had.  
Ordered business cards for my photography business. After it took over a week for them to be shipped, I got them. Out of 100 cards, only about 15 or 20 were usable. The rest were all different shades of red (the photo was black and white). Not like a red tint, but RED. Here's a scan of multiple versions of this card that came in the mail:  
 
http://static.flickr.com/95/215406971_5a7cc2f542.jpg  
 
So needless to say, I email them monday around 2pm. No word come tuesday morning. I resend the email at 8am (with a note attached saying that I *NEED* these for this weekend and I'll continue to resend this email until i get word back that they are being reprinted). NO word by 2pm and I couldn't call before then b/c my son was being a terror. so when my hubby gets home, I call. I'm on home for 30 minutes. A pita, but i wasn't shocked.  
I talk to Robert. Robert is nice enough, explains that sometimes black and white images are difficult to match. I said 'that i can understand, but these are RED. like RED RED." he doesn't seem to believe me. I explain how out of 100 cards only about 6 or 7 are correct and the rest are so bad i'd NEVER give them out with my business name on them (can ya blame me?). Robert seems very nice and proceeds to explain that it could be whats called a "powder bomb" if it's in the same spot. I explain that it isn't in the same spot... on ANY card. no two are alike. it's unlike anything i've ever seen. again, he acts like i'm a raving lunatic. he says he'll put them in for printing today and they will ship within 3-4 days. (mind you, I made a point to say ' i really need these for this weekend' about 16 times at this point).  
I've been VERY calm up until now which really isn't typical of Me.  
Finally i get frustrated.  
I say "Now, here's the problem with that. I've told you time and again that i need them by saturday. Had you guys printed them correctly the first time or Even CAUGHT the error before shipping, I would have had them in time, so how are we going to rectify this situation?" (not too much to ask, i dont' think)  
He says "well, you migth have them by saturday". I said "might isn't good enough. I run a business. I NEED them for saturday. How are you going to make this happen?"  
In a long run of events he offers me 3 days epxress which "may get them here by saturday or maybe monday".  
I'm displeased. I let him know that.  
I say "you know, if you can't even get me my merchandise here in a timely manner, then lets jst cancel my order." he says "we can do that. it's up to you"  
ooooooh, no.  
I say "no, actually, it isn't up to me. It's up to you. I'm a customer of yours who orders business cards through you for THREE businesses (a local mothers group that i run, my photography business, and a side business my husband and i do) and you aren't even willing to cough up the express shipping to get my order to me on time in order to save a relationship with a customer? See, THAT'S when i start to think it's up to YOU since you're CHOOSING to not help me out here"  
he says "lets go ahead and cancel your order"  
oooh, okay. that's a FABULOUS way to keep a customer. GR.  
I say "okay, that sounds great. I'll just take my business elsewhere."  
I'm livid, but very calm and matter of fact. My husband was scared. I could see it in his eyes  
He hacks away on his computer for 4 minute then says "you know, let me see what i can do here".  
Good thinkin' buddy.  
He puts me on hold for 13 more minutes (I'm watching the counter on my cellphone so if i need to I can complain about how long i've been on the phone to resolve this, LOL) then comes back and says "we will print them in california and ship them out ground and they will be there by saturday."  
I say "and if they dont' get here by saturday, should i just 'return to sender' then?"  
he says "you could do that"  
"fabulous."  
 
will they probably be here by saturday? yeah, probably  
was i pleased wtih the way it was handled? absolutely not.  
COULD they have gone above and beyond and shipped them out next day air just to easy my mind and keep a customer? Most certainly.  
would *I* have felt obligated to do everything in my power to keep one of my customers happy, no matter the cost? You betcha.  
 
So basically, I had crappy service. I hope you don't and I'll now be going elsewhere with my printing needs.  
 
I've had exceptional service from jakprints.com - so go there!

Overall, I am satisfied with this company. They are a cheap (affordable), fast turn-around print company, so one cannot expect absolute perfection from them. That in mind, I think their quality is far greater than other discount printers I have used, and they are much cheaper! I ordered full-color, rounded-corner business cards, and everything came out fine except the corners weren't even. I called and explained to the customer service rep, and within 5 minutes they had placed a re-order free of charge, and less than one week later I had the cards in my hands and they are great. I am very pleased with their customer service.

On August 20, I placed an order for business cards, letterhead, and envelopes. The business cards arrived on August 28. On August 29, I sent an email asking about the letterhead and envelopes. They responded that I'd receive my order within 5 days. After not receiving the shipment, I sent another email on September 6 asking about the letterhead and envelopes. I received an email assuring me that the rest of my shipment would arrive the following day. The following day, only the envelopes arrived. On September 7 I sent another email asking about the letterhead. I got no response. On September 8 I called the customer service number. After being on hold nearly 45 minutes, I spoke to someone who told me the letterhead was nowhere to be found...apparently lost. After denying their offer to print them now--19 days after I placed the order--I requested a refund. That's handled by another department and they are supposed to call me on Monday. I'm not optimistic. AVOID OVERNIGHT PRINTS!

Unimpressed. I am a graphic designer and ordered business cards for my business using a custom design (two different designs, two different orders) based upon the image requirements stated on the site. After getting cards in mail, the cut was a milimeter off on all the cards and my border looks horrible. I can't use the cards because the cut is so far off.  
If you ever go through this company, make SURE you don't put anything that needs to be accurate. They're process isn't extremely accurate and you probably won't get what you desire.

Excellent print quality on business cards and fast turnaround. I chose standard shipping and still got the cards within 5 business days. Have placed 5 orders with them so far and have been satisfied with every order.