I am 100% disappointed with the service I have received at OvernightPrints.com. I would not recommend that anyone use their services for any reason. How's that for a thesis statement?
I ordered business cards for a conference on Feb. 27th, and the cards arrived on time a few days later. Upon opening the box, I could immediately see that the cards were trimmed off-center, meaning that my name, logo, etc (which were centered in my design) were noticeably shifted to the right on the top card. Note: apparently there is some fine print in the agreement that states that OvernightPrints.com is allowed a 1/16" margin of error in the printing process. My cards, however, may have started off shifted 1/16" to the right at the beginning of the deck, but as I browsed through the cards, the shift became more and more pronounced. The gap on the left hand side of the cards became wider and wider until the last 2 cards in the deck had a 1/8" white bar on the left side where the trimmer had gone completely off the bleed. The cards were shifted over approximately 3/8"-1/2" at that point.
I contacted OvernightPrints.com about the problem, and the rep was actually pretty responsive and nice. We sent an unnecessarily large number of emails back and forth. but I finally got a return label to ship the cards back for "quality control analysis". I waited a week before hearing anything. When I was contacted (and I had to email them asking what was up before I got this response), I was told that my cards were printed within the 1/16" margin of error and that I could get the cards shipped back to me or get store credit. Basically, I was complaining about nothing and I was wrong. Amazing.
I was pretty much ready to blow my stack. It had taken 3 weeks to get to this point, and now they were slicing off this pound of baloney? I told the rep that I would not be using their service in the future, so a store credit was useless, and that the cards were clearly done wrong so there was no point in sending them back to me. I also emailed photos I had taken of the cards, which clearly showed the mistakes exceeding the 1/16" rule. I also asked that her superior contact me immediately, and she replied that she had forwarded the photos and my correspondence to her supervisor, who would be getting in touch with me.
That was 4 business days ago. This has gone on for almost a month. For a $25 order. Really.
OvernightPrints.com basically delivered a product that did not live up to its (already lax) standards and then either lied to me about the quality control assessment or cared so little about a thorough QA assessment that they just looked at the top card in the box and decided "Yep, this kid is just a big baby." Oh, and they've also ripped me off since they have my money and I have nothing but a 14-email Gmail thread.
Everyone at OvernightPrints.com should be ashamed of themselves for the way this has been handled, which has been far too lengthy and aggravating. Just giving my $25 back graciously, or just reprinting the cards, would have made me a happy customer and saved them the bad publicity that I am publishing here. And I may have even tried using them again in the future.
Anyhow, you get what you pay for. Go get your printing done at a brick and mortar shop, or an online source that comes recommended from someone you trust. Unless you feel like rolling the dice and running the risk of getting royally hosed, OvernightPrints.com is not that place.
(Quick note: I used OvernightPrints.com for two client jobs a few years back and got great results, which is why I went there for this job. Just in case you're thinking "Why didn't you check this place out beforehand?" or "Duh, they look kinda sketchy.")
