Ordered 30GB harddrive 10-20. Showed as delivered 10-22. Six calls and 8 days pass before Office Depot's sorry customer service could even tell me who the carrier was. Turns out carrier claims drive was signed for, but after investigation, determined that I had not received the drive, and sent a loss claim to OD. 24 hours later, another call to customer no-service. Now I am waiting for them to check with the carrier. Still waiting for a drive as of 11-05. Do not order delivery from Office Depot! If you want to buy anything, select in-store pickup!

Found a great deal on a Maxtor 7200rpm 30GB HD via techbargains.com. Office Depot was running a $20 instant off plus a $30 Maxtor mail in rebate - total price $33.59 with free shipping! Not bad eh?! Unit arrived very quickly .

Outstanding service. Bought a monitor only because of the rebate that was advertised. There was a problem with the rebate form they gave me. I told them to give me my money back. The manager gave me the cash rebate on the spot, but faild to get the printed rebate form back. I filled it out and got a 20" monitor for $40.00. Keep up the great work guys.

AN UPDATE!!  
 
I canceled the order by phone. The guy I talked to didn't even ask why. At least that part was easy. Much easier than getting what I ordered. I got it elsewhere and had it in three days after placing the order.  
 
I ordered a wireless Cable/DSL router on 9-22-02. I had to email customer service on 9-26-02 because the order was still in the "Item in process" stage. The customer service page said it would take up to 48 hours to get a reply. They weren't kidding. A full 2 days later I received an email stating that the order "has been fulfilled", and that it would take up to 48 hours to supply tracking information. So far this marathon has been going on for 6 days and the order hasn't even been shipped yet as far as I can see. How do these people stay in business?

This review was modified by its author, joetide, on 10/8/02 10:04 PM.

Free Shipping: check  
Arrived when it said it would: check  
Great price with rebate: check  
Packaging: boo  
No invoice in box?!?!: boo  
 
Well, hopefully a printed confirmation email will suffice in order to obtain rebate. And you guys *need* to improve your overboxing. Throwing the retail box inside of an overbox roughly eight times larger with no void-fill is not really proper. Toss an invoice in there, too, and this order would have been perfect.  
 
Overall, it was OK.

First time buyer from Office Depot. Prices were somewhat decent and helluva fast shipping. (Ordered early morning 6/27/02, arrived at my doorsteps on noon 6/28/02).  
 
However, what irked me was the fact that their shipping package was . . . ummm, how do I put this. . . prehistoric! I received 2 packages. One package was in rather large paper bag with no shipping popcorn and 4 staples up top to keep the items inside. Second package was in an industrial strength plastic bag, also with no shipping popcorn. Although the items that I ordered were not physically damaged, it was dissapointing to see a place that sells shipping material come up with such a cheap alternative packaging.  
 
I would order from them again but only if the price is right and the item that I am ordering is not fragile.  
 
[BumperSticker]

I had brought an ATA 100 Maxtor 60 gig HD from them in Feb. Never opened it. Exchanged it last week for an ATA 133 drive. They gave me $35 bucks back to boot because the price had gone down. That was something they did not have to do and I appreciate it.

Ordered a hard drive on monday that showed an in stock status and a thursday delivery date was indicated. Thursday no hard drive. A call placed on Friday inform me the iteam is out of stock and I am given another supposed delivery date next wednesday. I get the song and dance line that an in stock iteam was merely a failure to update their website. As this is the last part needed for a system build Office Depots sloppy customer service becomes real clear. I cancelled my order amd will get my hard drive from some I can trust.  

Bought Quicken Deluxe and Turbo Tax Deluxe. Threw in a pen to put order over $100, and used $30 off $100 coupon. With $50 Intuit rebate, I'm getting both for about $20 - hard to beat! Arrived ok. You can get good deals if you combine their $ off coupons and rebates!

I spent a lot of time trying to find products online. It was really challenging as their search engine is of very poor quality. So I finally had to call them and got really good service and an admission that it is quite difficult to use their website to order multiple items. They keep sending you back to square one and you have to go through several non inuitive steps to finally place your order. The prices were fair and the delivery was excellent. I often shop the brick and mortar stores and have always been happy. Prices are sometimes very good, selection is usually more than adequate. Until they fix the online purchasing model go to the store.

Bought Return to Castle Wolfenstein. Would like to see some discounts on software but the convenience of the store being around the corner persuaded me to pay the extra few bucks. :)