Office Depot

I am a two-time buyer from Office Depot, and it was my first time ordering furniture online. I expected a headache, and instead found a very smooth and ultra-fast process.  
On both orders, I received the furniture only 2 days later, made more amazing by the fact that I wasn't charged for S&H.  
There isn't much more I can say about Office Depot other than the fact that I will try and stick to them for my online furniture purchases. Not just because of how satisfied I was with those two orders, but also in comparison to the sloppy and/or poor service of two other online sellers I have tried since then.  
As for prices, not the best in the scene, but quality is more important. Their selection on the otherhand, is not as vast as some other places I've seen.

I originally placed my order on 6/6, and it had an anticipated deliver date of 6/10. After not  
receiving it on 6/10, I was told it would be delivered on 6/14. Several more days went by, and I was told it was backordered and could take 3-14  
days for the warehouse to receive. I then noticed my credit card had been charged on 6/17. When I inquired about this, I was told that the item was discontinued, and the charge would be credited back to me. This took over a week and several more emails to actually happen. I will not be buying from Office Depot again.

The Canon SD400 for $250 Fiasco! I got an email cofirming the order, all is good, then I got another email saying "Hey you're order is all ready to pick up at the store" so I say good, and drive all across town and get there. "I'm sorry, this offer is invalid, but we have all these other cameras here to sell you" BS!!! Bait and Swap!!! I said this is bait and swap, they said, no it's not, it's an invalid offer. I said you offered it, you sold it to me, you charged by credit card, you confirmed the order, and you sent an email confimation saying my order was ready, and I came to get it. I hate OFFICE DEPOT!~!! Go elsewhere you will ALWAYS GET SCREWED!

This review was modified by its author, eckre, on 8/3/05 12:48 PM.

Officedepot is a typical large corporation. I made an order with them and they sent me a confirmation with no tracking number rather they give you a 1-800-number to call to get information on the whereabouts of your purchase.  
 
To me this is rediculous. Why not just supply the user with a link so they don't have to waste their time calling a number and waiting 10-15 minutes for the whereabouts of your package.  
 
Officedepot is not customer orientated. They haven't a clue what makes customers happy.

They told me i could pick up my order in store so i went to the store and walaa - they canceled it instore - they lie to their customers - don't buy from them!

These guys offer low prices but you must mail in a rebate form. I bought 2 separate items last December. I filled out the form, attached the UPC code and gave them a copy of the bills. Almost 6 months and nothing. I contacted them and was given the royal run around. No one seems to accept any responsibility. I sent them a copy of the bill but was refered to different departments. This is the last time I will buy from them and warn others. There are lots of other stores selling similar items.

Ordered power supply on May 3rd with free shipping. Received it on May 5th. Price was nice too!

Horrible.  
 
In a nutshell: I ordered a camera after a few too many calls and had the order cancelled on me without warning.  
 
An employee named Mary (local store) called me after I had to have my order corrected the first time to explain they didn't have any cameras in stock locally. The second CSR (800 number) I talked with told me it was shipping "directly" from the warehouse and I informed Mary this was the case. Mary rudely responded, "Well, they can try, but I don't think so."  
 
I called the 800 number to verify my order since I was beginning to wonder and found out it was cancelled via their automated system. I spoke with a heavily accented CSR who gave me a myriad of excuses and gave me Mary's name as cancelling the order. Mary never ONCE mentioned she was cancelling an order that I didn't think she had jurisdiction over to begin with.  
 
I will admit the first CSR was very good at what she did and blame her possible misinformation on OD. I'm not sure I'm calling for a boycott, but I will seriously consider paying more to get my goods at a competitor.

ship there often, three reasons: 1/8th mile from my home (very convinient store pickup), frequent coupon availability and reliable rebates. Rebates do take anywhere from 3 to 8 weeks, depending on the manufacturer. Store pickup is used 95% of the times unless item is not availabe in the store then they ship. Purchased tons of Maxtor Hard Drives and PNY RAM from them - PNY rebates took over 2 months to get but all arrived :). Store clerks are always friendly to me when I pick up my items, I do not think I ever shopped there instore (only store pick ups). I do not like that Office Depot/Tech Depot separation, but it is part of the game I guess. Overall, satisfied.

This is my 2nd purchase.  
Very happy with the 1st purchase.  
It was a laser printer, ordered 4/20/2004, received it 4/21/2004 by 5:00pm.  
I was surprised of the Quick delivery.  
Yes i knew there was a mistake of the Hard drive coupon, they cancelled your orders because they did not want to lose money.  
Overall, office depot is a great place to shop, and they have very low price.

I ordered a harddrive and had the same experience as others ,had to call to find out that my order was cancelled.this is a lousy way to do business .I followed this call up with an e-mail to customer service,got a reply the next day telling me they would honor the order and recieved it the day after that.

This review was modified by its author, john557, on 4/3/04 2:11 PM.

Buyers Beware!! I placed an order for a Maxtor 160GB hard drive on March 20th, 2004. The receipt showed a scheduled delivery date of March 26th. The 26th came and went, with no hard drive.  
 
Upon calling Office Depot's Customer No-Service, I learned that they cancelled my order. How convenient... They didn't even attempt to notify me of this cancellation. They just cancelled the order without even telling me. Entirely unprofessional, to say the least.

I made a purchase with coupon code that turned out to be invalid. Instead of canceling my order they kept telling me to wait another day for it to be delivered. After a week past the scheduled delivery date someone Finlay told me it will never be shipped. Very unprofessional.

Horrible. I purchased a HD, a very good deal which the company apparently decided was "too good." They cancelled the order without informing me. Apparently honoring agreements, or hell, contracts, is not a priority for OfficeDepot.

Place an order for the hard drive (see other unhappy customer comments), using a coupon/flyer given to me in the store in San Jose, CA which was out of the drive. I was told that I could order on line and it would be delivered free.  
 
I placed the order and got a delivery date. Delivery date came, no delivery. I called up "customer support" and was told my order was cancelled because of an illegal coupon.  
 
In conclusion, I will not do business with these incompetent and inconsiderate people again.