I wanted to write a review of my experience @ Cooldrives.com, due to the excellent help and support they have given us in developing a SATA RAID Backup solution.
Their site has I believe the BEST range and DETAIL of SATA and eSATA products
Their pre-sales support was in-depth, personal and helped us determine the right combination of items to order
We got our items and had difficulty setting them up, these guys took the time to help us troubleshoot and isolate the problem - WAY above and beyond what most re-sellers would do
We still had difficulty so we sent back - they took our stuff - set it up, tested it and even sent us pictures of the items working and between that and still continuing to help us - we figured out the problem (Incompatiblity issue with Dell workstations - once we put on an Asus board - perfect)
When we got our stuff back we setup per their recommendations and it worked perfect, and they even continued to help us get some components for a new station that are compatible..
I wanted to write a review as this has been an extremely positive experience and rare for online support. Way above and beyond the call of duty and we will ONLY use them in the future for SATA items - HIGHLY RECOMMEND!!!
T. MARKS
This review was modified by its author, bobafett100, on
11/21/08 5:16 PM.