I purchased a DB-9 serial adapter that was advertised as working on Vista. The driver that came with the adapter could not be loaded since Vista said it wasn't signed. None of the manuals that came on the driver CD matched the Vista install screens. Tech Support (Amir Rosmanic) first simply sent me a URL along with "run this installer" (that was his entire message). That driver was also unsigned (according to Vista, not me). When I asked Tech Support again for help, I was sent another URL and the advice "disable your virus protection". The next attempt to install a driver also failed since Windows claimed "The name is already in use". Windows also failed to uninstall the driver. At this point, Amir's advice was "I would say pack it up send it back". I sent back the adapter in perfect unused condition and followed up with several emails but the company refused to refund what I paid, claiming the adapter worked fine on their system and was now a "used" part. Like others have said, be aware of this company's inflexible return policy and the hefty "restocking fee". There are other places on the web to buy this same product since the company is merely a reseller... I would strongly recommend you stay away from CoolDrives/QCUSA!

I had to fill out all my delivery information and credit card information before I discovered the shipping, in my opinion, was far toooooo much. No way that I could see to determine delivery costs "upfront" like many online merchants.

I bought a drive enclosure for my friend and it was ridiculously noisy. Today (months later) he hired me to fix it. It had four drive bays, I assumed one was defective so I opened it up and tested them. All four drive bays were defective! Three of the fans barely turned and the fourth was too noisy to use. I had the same luck when I purchased an enclosure in 2004 from them--the powersupply was overrated and tech support blamed my hard drives! I swapped out the PSU MYSELF (voiding the warranty) and everything worked fine. DO NOT BUY THEIR ENCLOSURES. I'm sure their cables and cards (which do not bear the "Coolgear" brand) are fine.

Rude and unprofessional.  
Like others here, I sent back an item in exactly the same condition that I received it. They claimed the item was damaged and refused the return. They are liars and down right nasty. Stay away.

Summary:  
1.Wrong product received after many of my pre-sale questions answered essentialy "This will work."  
2.According to Cooldrive Amir Rosmanic it is my fault and I cannot read.  
3.Cooldrives has my US$30--price of my education, I suppose. [I should have read all y'all first!]  
4. Cooldrives--Thumbs down as a vendor.

Emailed to inquire on order status after three days with no shipment. I was blown away with how rude they were. I think it speaks for itself that this company responds to their ratings on here berating their own customers. Horrible company, no concept of how to treat customers. Stay away.  
 
Some fun quotes from our email dialogues:  
 
Me: Can you please tell me that status of this order? It's been 3 days, I've had no word.  
Them: Did you get a chance to check and read your mail, or are we at fault for that as well?  
 
Later in the converstaion, after they've talked more about how they couldn't care less about our order, and cancelled it...  
 
Me: I see where your 2.5 on resellerratings comes from.  
Them: Yes, they come from IDIOTS

Do not even consider ordering from CoolDrives!  
 
I ordered 3, 8 inch "latching" SATA cables but, was shipped 3, standard non latching cables.  
 
I should have heeded the dire warnings about CoolDrives before I ordered but, I couldn't imagine how they could screw up such a simple order. I am now a firm believer that all of the negetive comments about them are absolutely true.  
 
I already told them it wasn't worth my time to return such a small order and would just relate my experence here.  
 
Bottom line, CoolDrives shipped me the wong items and no amout of "spin" from them can justfy that.  
The invoice included with the wrongly packed items clearly states "latching" cables with a different part number than the ones shipped.  
 

This review was modified by its author, JoeDJ, on 7/22/07 5:04 PM.

Gosh - that was a ridiculous experience.  
 
I ordered a Quad SATA Enclosure at a great price. Then the problems started. They emailed me to tell me they would need to build it slightly differently and it would cost an upcharge of $10. I approved. Then they emailed me to tell me they would need to build it slightly differently for an other upcharge of $20. I approved.  
 
But stupidly I asked if I would be able to return the unit if these configuration changes meant that it wouldn't work.  
 
They first responded not to worry it would definitely work but they wouldn't be able to give a refund.  
 
Four minutes later they responded that they had canceled my order.  
 
Horrible experience with horrible people.  
 
Skippee!

The Bad: Very poor experience. Received a RAID card in an open whitebox, looks like used merchandise. ESD bag was open (doesn't even fit the card), and shipped with no instruction leaflet, driver disc, or cables.  
The Good: Cheap prices if you don't mind receiving stuff in this condition!!

> My first order was ordered thru USBMAX (it is the same company as cooldrives)  
Next day I checked status order was rejected.  
 
Second order was placed with ncooldrives on  
Fri Dec 29 02:41:59 EST 2006  
after 24 hours I checked the order cooldrives-37569 same thing Rejected,  
the order was rejected with no reason. So I sent an e-mail to support.  
on 01-15-07 9:00 am and was told to reorder (with no reason why the order was rejected)OK AAAA That same day I placed another order 11:30 am.  
I receved two e-mails back, the first to confirm the receipt of my recent order 11:47am 15-Jan-07 (WEST-COST TIME)  
the second e-mail was an order confirmation cooldrives-37895 12:03 PM  
15-Jan-07  
On 16-Jan-07 at 10:05 pm (WEST-COST TIME) over 24 hours as per your web-site, I checked the order guss what (SAME *** D** THING, ORDER WAS REJECTED AGAIN) with no reason.  
There is nothing wrong with my card, I buy from many other on-line companies  
with no problems.  
 
After a long search I was able to find a phone number (and by the way this company has many other names this I found out by checking addresses) by this time I am very pissed off I had a very short conversation with (no name given) and told him to go to hell. A short time later I received TWO E-MAILES  
THE FIRST “This is a copy and past from e-mail”--> (yes we will post your info on all sites as well TKS)  
THE SECOND: “This is a copy and past from e-mail-->(we do have our records as well, since you posted false information we will share your data with other merchants hava a nice life CC: fraud@secursite.com) This is the real name of companys-->secursite.com  
I consider these e-mails a type of threat or intimidation.  
 
I have not posted false information I have all the invoices/order confirmation/e-mails.  
I agree with all the other reviews VERY BAD COMPANY, VERY BAD SERVICE, DO NOT BUY FROM THIS COMPANY( Read reviews from other people)the same  
complaints are listed, "Please read other shoppers reviews"  
 
OK know its ther turn.  
 
"I Will NOT Be Intimidated"  
 
 
 

First of all, this seller makes it extremely difficult to get any service, customer or technical. Emails sent to cooldrives.com bounce back with a note to visit www.returnsite.com. And when one gets there, one finds the longest and most restrictive T&C ever. It's like they think the world is out to get them. That carried through the whole experience.  
 
Me: I just received the item back with a replaced power supply. There was also a note saying that the new power supply is NOT warranteed. Am I reading that correctly?  
 
TECH:that is correct once a specific customer demages our product by using his own drives that may have made item devective we no longer provide warranty after we repair or replace the item!  
 
Me: And how did you determine that my four brand new Seagate drives damaged the product?  
 
TECH:get a multi meter and test each drive for power consumption (amperage), yes new drives can fail as well  
 
Me: I will do that, but you've already decided that my drives are the problem. Power supplies crap out as well.  
 
TECH:you are correct we have seen drives demage our power adapters  
 
Me: "Have seen drives demage our power adapters" is nowhere near conclusive. So, to decide without any evidence that I caused the problem is very bad service. This was my first purchase from your company and it will be the last. Furthermore, I will visit every review site and online rating site I can find and relate my experience. I should have known it would go like this after reading the most restrictive terms & conditions I have ever seen. Have a nice day.  
 
TECH: thank you so much  
CC: fraud@secursite.com  
 
Me: Nice. My opinion of your company is confirmed.

WORST experience I've ever had with an online vendor! Stay far far away!  
 
Upon placing an order through their website ( which is full of unprofessional misspellings, grammatical errors and duplicate items with different product codes ) I noticed that the item I purchased is available on their site under a different name for $40 less!  
 
I promptly sought out a way to contact them, and found that their only method of communication is through e-mail. A bit put off by this, I filled out the necessary form and mentioned the duplicate item with a lower price.  
 
After not hearing back from them for nearly 24 hours and after reading their reviews on another site ( which were worse than I had ever seen ), I decided I'd like to cancel my order.  
 
I filled out the e-mail form a second time expressing my wish to cancel and received a response within a few hours:  
 
"We will cancel your order. You should have reviewed our policy before you even placed the order. You will most likely be charged some sort of fee because you have now wasted the time of our technician for your order."  
 
This is by far the least professional e-mail I have EVER received from an online vendor. I recommend you stay far far away from cooldrives.com or any other storefronts for "QCUSA, INC." ( which I've later come to find is listed as being an inactive business in the state of Florida ).

Seeing that a representative from Cooldrives would have such an amazing lack of maturity and professionalism to actually post a message on this site calling their customer an idiot should be enough to turn any reasonable person away from ever giving them business. Still, I feel compelled to add my own input:  
 
I would recommend that everybody stay away from this company. My credit card company denied a charge from them because they thought it was fraudulent activity. Below is the entire email history between Cooldrives and me showing how they completely mishandled a problem that would have been easily remedied by any capable organization. I allow the reader to be the judge:  
 
(Messages edited to remove personal information.)  
 
9/28/2006 - COOLDRIVES:  
-----------------------  
(Automated message edited for length)  
 
(Your order) Can Not Be Processed at this time due to:  
 
Credit Information Provided to US is Invalid or Card Expired or Declined!... check your credit card billing statement and use this information on our site as the Bill to:  
 
You may want to use our 128-Bit Safe and Secure Site to Replace your  
information:  
 
[link removed]  
 
Action Required by You: PLease Replace the Order on the Site!  
 
Message Sent By: [Cooldrives]  
 
Status: Order is on HOLD Status until requirements are complied with!  
 
If You Have Any Additional Questions:  
 
Please Use Our Secursite to Initiate Help Support/ RMA's @ other Questions [link removed]  
 
THANK YOU!  
 
9/28/2006 - (ACTIONS I TOOK TO RESOLVE:)  
----------------------------------------  
[Resolved the problem with the credit card's Fraud Department. They did not have this business listed as a web retailer so declined since the charge came from Florida and I live in Illinois. They removed the restriction after they talked to me and I told them it was a legitimate charge. - I then replaced the order on the Cooldrives web site using the link they provided in the automated email shown above. No confirmation email ever came back from Cooldrives after I did this.]  
 
10/2/2006 - ME:  
---------------  
Can somebody there please give me a status update on this order?  
 
I placed the order on 9/27 and received a message about a problem with my credit card and a link to provide new payment information. I checked with my credit card company; they had denied the original charge fearing fraudulent activity since I live in Illinois and the charge came through Florida (for some reason they did not have it marked as a web-based order.)  
 
The credit card company removed the restriction and I resubmitted the information. It has now been a few days and I haven't heard anything. No email, no charge on the card, etc.  
 
Please let me know if there is anything else I need to do.  
 
Thanks,  
[RM]  
 
10/2/2006 - COOLDRIVES:  
-----------------------  
Above are the details from our system, we emailed you that the credit card was not authorized.  
 
[Cooldrives]  
 
[There were no additional details, above or otherwise.]  
 
10/2/2006 - ME:  
---------------  
Yes, I know your system sent an email. That email had a link to replace my billing information (see below). I followed that link and provided the billing information again after the credit card company removed the restriction. Did that not go through? What do I need to do to get this order processed?  
 
Thanks.  
[RM]  
 
EMAIL I RECEIVED AND FOLLOWED THE LINK TO UPDATE MY BILLING INFORMATION:  
 
[pasted in automated message I received]  
 
10/2/2006 - COOLDRIVES:  
-----------------------  
It shows that is has not been able to authorize.  
 
10/2/2006 - ME:  
---------------  
I appreciate the quick responses, but I think there is still a misunderstanding here.  
 
I understand the ORIGINAL charge (9/27) was denied. This was denied by the [bank's] fraud department. They called me about this to verify it was a legitimate charge. I told them it was and they have since removed the block for this charge.  
 
After that, I resubmitted my billing information on your website using the link provided to me in your email.  
 
I called [my bank] again today and they tell me this charge was only ever submitted to them once... it was never resubitted after the block was taken off.  
 
Therefore, I can only conclude the charge was not resubmitted after I provided updated billing information in response to your email. I think this charge simply needs to be submitted to the credit card company again; it should be approved this time since the fraud block has been removed.  
 
Please let me know if there is anything else I need to do.  
 
Thanks,  
[RM]  
 
10/2/2006 - COOLDRIVES:  
-----------------------  
sorry you need to find another supplier  
 
10/3/2006 - ME:  
---------------  
I will gladly take my business elsewhere. I can honestly say that in all of my years of shopping online, I have never encountered a company with such a lack of customer service.  
 
I will certainly make it a point to post a negative review of your company on whatever ratings services I can find.  
 
[RM]

This review was modified by its author, RMartin111, on 10/3/06 9:53 AM.

I had to return a device and the RMA instructions were fairly vauge. I tried to get some information from them and they only said read read read. I had to pay to return the item which I have never done before. Then I get a call from the biggest jerk in the world telling me if I didn't like paying to return it or their policy then I should shop at wal-mart. What a joke this place is for customer service. I guess that is why they are inexpensive. I am furious with this place. Stay away. Stay FAR FAR away.

Ordered (in wife's name as she had the credit card with room on it) a dual drive firewire enclosure. They never processed order and cancelled it without notice (they claim they emailed us but we never got it) and refused to reinstate it. Trying to deal with their tech support / customer support was a nightmare. -- UPDATE -- their reply is hilarious. As if I am not a real person. I tried to buy something from their site and couldn't [placed the order which they never fulfilled and then several weeks later cancelled without telling us] and they were rude and hard to deal with. Like resellerratings.com is not a real independent review site. Sorry guys...

This review was modified by its author, chadpengar, on 5/19/06 3:38 PM.