my experience at rack attack was not as expected. my original order (which was posted on line as available) ended up not available so i had to go with another model which was well over my budget. i did not even get a discount on my new purchase for the inconvenience. because i had to get another model the next day, i had to purchase a 2 day delivery instead of the original 3 days. again i had to pay more and again i was not comp'd for the inconvenience.
the next day i tried to price match my order (hoping this company can do something for me) because i saw the same exact item on another website for 20% less. unfortunately their policy is if the item has been shipped they cannot do any price matching. i would have understood this news at the time if this policy was clearly stated in their website. i have been to stores that price matched after you purchase the item. i thought it would be the same for this company since they claim to have 100% guarantee their on line prices. i was wrong.
not a good experience at this store. they need to work on customer service. making sure the customer feels happy or appreciated is very important. i spent over $500 at this store only because under the circumstances, i had to. i wouldn't shop here again.
