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Store Rating and Reviews Rack Attack

Homepage: http://www.rackattack.com Shop Now at Rack Attack
Six-Month Rating: 9.22 / 10
Six-Month Reviews: 83
Lifetime Reviews: 272
   
Lifetime Rating: 9.41 / 10 All Stores Avg.: 8.12
6.57 Pricing of Products and Services
7.89 Likelihood of Future Purchases
9.10 Shipping and Packaging
8.79 Customer Service
4.17 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
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Show Reviews Read all 272 reviews below.
  
Black 
Friday 2009

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Visa / Mastercard
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UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
4975 Leetsdale Drive
customer support email:
denver@rackattack.com
phone:
888-399-RACK
customer support:
888-399-RACK
business hours (est):
10:00am - 6:00pm Mon-Sat  
12:00am - 5:00pm Sun

FAX: 303-370-6956



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 Rack Attack Customer Reviews - Page 3
Page 3 of 19sort reviews by:
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Reviews 31 - 45 of 284
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Very Satisfied
Reviewer: mikehoch
Click Here to See the Profile for mikehoch

8/12/09 2:15 PM
Excellent service. Very fast shipping. Item was exactly what we wanted. Thank you, Rack Attack.

Very Satisfied
Reviewer: drpaddle
Click Here to See the Profile for drpaddle

8/10/09 3:49 PM
Excellent experience with this store. After placing the order, I was contacted the same afternoon by one of their friendly folks to correct an error I had made in selecting a part. The order shipped right away, and I received it in perfect condition sooner than I expected. The price was also excellent.

Very Satisfied
Reviewer: richiesreseller
Click Here to See the Profile for richiesreseller

8/8/09 3:48 PM
I called the main # after having a question that the website could not answer and I needed assurance of next day delivery on my order. The person who answered the main # told me to call their Boston location to insure next day delivery, which I did and everything was delivered on time.

Very Satisfied
Reviewer: amartine
Click Here to See the Profile for amartine

8/7/09 1:06 AM
Great experience shopping online with Rack Attack! Rack Attack has a very straight forward website, clear prices and shipping policies. My Rack Attack order shipped within 24 hours. Shipping destination was an APO in Germany, so it took a while to arrive, but no longer than expected or is standard for an APO overseas. Package arrived it good shape without damage. Thank you for a great experience.

Very Satisfied
Reviewer: briloy
Click Here to See the Profile for briloy

8/6/09 10:38 AM
Web site was easy to use and they processed and shipped my order  
the same day! I was using my new rack 3 days after I ordered it!  
Fantastic customer service! I wouldn't hesitate to order from Rack Attack again!

Very Dissatisfied
Reviewer: sandcipr
Click Here to See the Profile for sandcipr

8/5/09 4:50 PM
I spent around $700 for a hitch, rack and installation. When I bought the hitch they told me it would only take an hour to install and it took 3hrs. When I asked them to honor an Eastern Mountain Sports discount on the bike rack they said they couldn't do it after the fact and would charge me a "restock fee" for returning the rack on the same day (they had it in stock already). There was a $65 difference between theirs and Eastern Mountain Sports offer. Also charged me for installing the rack without telling me there's a charge. I'm honestly disappointed in the way I was treated as a customer. I wouldn't recommend anyone use them. This was the Boston store.

This review was modified by its author, sandcipr, on 8/5/09 5:18 PM.

Very Satisfied
Reviewer: elrayle
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8/3/09 9:50 PM
We found Rack Attack when we searched for Thule racks on youtube.com. Rack Attack had an installation video there that was excellent and gave us the confidence that Thule racks would be easy to install.  
 
Rack Attack's website was easy to use and told us exactly what we needed for our car when we put in the year, make, and model. The website has good shipping information with a map saying how long it takes to receive the item based on where you live. For us, it said two days and everything, exactly as ordered, arrived in two days.  
 
I watched the Rack Attack video to augment the written instructions from Thule during the install process. The install went very smoothly.  
 
We are very happy customers. We're happy with the Thules and with Rack Attack.

Very Satisfied
Reviewer: serveradmnstrtr
Click Here to See the Profile for serveradmnstrtr

8/2/09 4:15 PM
All the parts were received and in excellent condition although the instructions that Thule provided were subpar in that it was not even designed for my car. The fit kit showed instructions for a Ford car that didn't match the measurements of mine at all.

Very Satisfied
Reviewer: acpetersengmail
Click Here to See the Profile for acpetersengmail

7/30/09 11:41 AM
Placed an order with a different web rack seller who did not have the fit kit in stock. Waited 4 days and they thought it was coming in, maybe that day, maybe the next day. Waited 2 days, still no fit kit. Called them up and got the same runaround.  
Canceled the order and placed my order with RackAttack and had the rack and fit kit 3 days later. Definitely much better response, and they price matched a lower priced rack seller (who also did not have the fit kit).

Very Satisfied
Reviewer: jicastillo
Click Here to See the Profile for jicastillo

7/30/09 11:29 AM
Hi,  
 
These guys are GREAT, Placed my order on Tuesday had it on Wednesday. I purchased the Thule 450 Crossroad w/ free shipping. Never thought I would have it that fast. Also received personal call to see if I had all necessary parts. I would RECOMMEND Rack Attack any time.  
 
Jim in NYC

Very Satisfied
Reviewer: bornmlbc
Click Here to See the Profile for bornmlbc

7/29/09 4:05 PM
Very fast delivery. They didn't have the Yakima part that I had ordered in stock, but the store called to clarify and they substituted an equivalent part (although higher cost). The order still shipped the next day and arrived the day after that (and we live in the middle of nowhere). Thanks for the quick and professional service.

Very Satisfied
Reviewer: 2Qwik1
Click Here to See the Profile for 2Qwik1

7/29/09 2:28 PM
Package shipped same day it was ordered and arrived at my home in less than 48 hours from the time it was ordered. Awesome company and awesome products. Will do business with Rack Attack again.

Very Satisfied
Reviewer: Mintzoid
Click Here to See the Profile for Mintzoid

7/24/09 6:21 PM
Ordered Thule racks for Honda Civic. I was able to fit and compare different manufacturers for my car before making order. Most outstanding I received an E-Mail before my order went out asking if I needed an item that was already included! Shipment came well packed in original cartons and now that it has stopped raining I'm about to assemble on my car.

Very Satisfied
Reviewer: MrTola
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7/21/09 7:21 AM
Excellent, as cheap as racks get, shipping is free and very very fast plus the sales people know their stuff. What more can one ask for

Neither Satisfied Nor Dissatisfied
Reviewer: hyperguy
Click Here to See the Profile for hyperguy

7/20/09 7:49 PM
I have had both a positive and a negative interaction with Rack Attack.  
 
Rack Attack is my local Yakima dealer. Needing a rack system, I went online to see which parts I needed and promptly ordered a half pair of lowriders. The next day, I received a phone call from Rack Attack stating that they had sold out of this item and would no longer carry it as it had been discontinued. I am confused as to why they would even list this item if this were the case.  
 
Shortly after, I received this item, having ordered it from Backcountry Rack. I was having problems transferring my core locks from my old Q towers to the lowriders without the blank key and Rack Attack happily did it for me. They also helped me loosen up a seized Q tower.  

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