I ordered a Thule hitch rack for my 2005 Jeep Liberty and when it arrived it would not fit the vehicle because of the rear-mounted tire. I had done the Thule vehicle fit on Rack Attacks website and it said I was in the clear.
I called Rack Attack and spoke with John in customer service, who told me I was out of luck, as there is a warning on their website. I looked for said warning, couldn't find one, and called John back.
John was a little annoyed, and I got a huge amount of attitude about wanting to return the rack. "Now we are going to have to call the Portland store and tell them all of this," was what John said, as if I was an inconvenience to him. Well, I'm never inconveniencing them with my money again.
Needless to say, I've had better experiences... such as the dentist or a colonoscopy.
Update- Received a call from Scott at the Portland store. He was very helpful and hooked me up with the hitch extension I needed for the rack. I wasn't thrilled to have to spend an additional $50 for the rack to work, but the call redeemed Rack Attack as a company, and I can recommend them in good conscience. All of them except for John, that is.
This review was modified by its author, gabrielli79, on
8/18/09 1:02 PM.