I was disappointed you charged me shipping on a $7 order for 2 keys which could have been mailed in a simple envelope. Debora Swan

Excellent service, super fast delivery, fair price, well packaged; however, yakama bars were slightly scarred a bit during delivery by purolator

Bang on the money !!! After doing all my internet research and speaking to my local Thule dealer (who said it would take 2 weeks and $130 more than RackAttack)...I took a gamble !!! Found RackAttack who...charged me less, shipped it to me in remote Ontario in three days, rechecked my vehicle specs against my order, phoned for clarification and got the job done. Period !!  
In a world of little or no customer service....these guys will resore your faith !!!! Kudos to Chris and Rylan !!!  

Very happy with the product I bought, fast delivery right to my door

When I had difficulty on line with my order I spoke with Chris who handled every concern and processed my order which was recieved within 24 hours. This is a Birthday gift for my son who is the military and I am very happy with Rack Attack.  
 
Linda McGrath

I was looking for a site that would tell me what fit on my car, I have never had a car rack and new pretty much nothing about them. When I found rack attack I got my answer. They have a great system to enter your cars information and then you get a suggestion of what you need. They were speedy too. I got my shipment the next day! Very happy with them. I will recommend them to everyone!

Good, useful web page with lots of product info. Item was delivered as promised in just 3 days.

The Putnam 25055 hitch is a fine hitch. Craftsmanship is great. It is a perfect fit for my 1998 Dodge Grand Caravan. The bolts that were sent do not fit. I would have to drill out the receiving nuts that are tack welded onto the bumper frame and then re-thread or I could tack weld new bolts or I could use the original bolts, they are a high grade and are long enough. It should be professionally mounted if you don't have big strong tools. The sheer force of the bumper bolts can destroy cheap or smaller equipment. Besides if there are tack welded nuts, as in my vehicle, they sometimes are broken loose and if you don't have a welder your sunk.

Great service! Placed the order, received a confirmation and shipment information within 24 hours. Everything in stock. Goods delivered as per order within 5 days. Who can ask for better than that! Thank you!

Order was received quickly. Unfortunately 2 of the bars on my Thule Moab 690 Rack were slightly dented and one screw was missing. I also saw the rack for about 45.00 cheaper (on sale) at REI.  
The rack was still usable and I got the screw replacement at Lowes.  
If it was a brick and mortar place I would have brought it back, but to disassemble the whole thing and try to ship it back was hardly an option so I ended up keeping it...

Order easy to place and received quickly. It had everything in good order. Great to do business with Rack Attack!

the websitre was not current qwhen I placed the order. The item showed in the website was no longer available and they will not honor the price for the product that was selected in their website. I ended up paying more than I would like. I went ahead with the order because I need it. Otherwise, their overall service is good!!!. I would check the true availability first next time prior to placing any order especially when you have a deadline when the product should be received.

Received the item I ordered in less than 24 hours, exactly as ordered. Will definitely deal with again.

I contacted the closest store after finding a roof carrier for my kayak that was supposed to fit the factory cross rails on my SUV. I spoke twice to two different sales people, then I placed the order, and after 24 hours was notified by email that the rack I ordered would, in fact, not fit the factory rails that I had and would have to purchase theirs for $215.00.  
Their sales people do not know their products and I would never attempt to order anything from RackAttack again.

I was actually really disappointed with Rack Attack's customer service and their shipping methods. On their website it SAYS they are the FASTEST way to ship any cargo boxes, racks, etc., however they are not. I waited a full week for items, and paid over $20 more for shipping with Rack Attack then I could have at other online retailers. Their customer service was also terrible. I called them several times and could only get a voice recording telling me to check out their website. After spending over $700 on their merchandise, I should have been connected with someone immediately. My packages were seperated some how in transit, one package did not arrive on time and was essentially lost for a period of time while I got all of my other packages on time, they still were not delivered to me within 2-3 days. It took 5. After contacting UPS several times, they told me I should have originally received 2 tracking numbers but Rack Attack only gave me one. The second one was only given to me after e-mailing Rack Attack twice (since they don't answer their phones) about not receiving my final item. After over an hour on the phone with two different shipping companies and Rack Attack, I finally had to go pick up my cargo box myself. Over all, I will never shop with Rack Attack again, nor will I encourage anyone I know to do so either.