I am VERY Upset with this company. It all began December 11th when I placed my first order with KlearGear. When I checked on the status of my order each day ( for a week) It always said "Pending Review". When I tried contacting the company via phone or email I was never able to contact a real person and could only leave messeges with their automated system. This entire time my credit card had been placed on hold. On the 19th of December the hold was released on my card but my order status still said "Pending Review" Thinking that the compnay had trouble with my credit card I re-placed my order with KlearGear after calling my bank to make sure everything would work out this time. (on my end)  
On the 20th I recieved an automated email from KlearGear telling me that the item I had ordered was out of stock but it would most likely arrive right before or after Christmas. They said if I let my order to go through they would give me a 20% discount if it arrived after Christmas. I agreed. I AM WRITING THIS ON JANUARY 2 and as of today I HAVE NOT RECEIVED MY PRODUCT and my order status STILL says "Order Pending Review" I have called and emailed so many times I can't count and have received NO REPLIES. I now have to dispute this order to get my money back. DO NOT ORDER FROM THEM!!!!!!

I placed an order for a christmas gift (a candy grabber machine) on Dec. 8, 2006. My credit card was charged 2 days later. The store said I would receive my order in 5-7 business days. It is now Dec. 28th and I still have not received my order. I have tried to call the company(at my expense-there is no 800 number) but there is only a recorded message saying they are busy and they'll call you back in 3-5 business days. I have also e-mailed the company--before Christmas I was told the order was on it's way. Now, I have received only a form letter saying they are working hard to get their holiday orders out. This is totally ridiculous. I would never order from this company again. They obviously never shipped my order and they have no legitimate customer service. I am wondering if they are even a legimate company or just a scam company taking people's money.

Stay away from this merchant. Items ordered were never shipped. They have terrible communication. Customer service does not respond via telephone or email support. I have tried contacting them over 10 times in the last 3 weeks. I wish I had read the previous review before ordering. Now I'll dispute the charge with my credit card company to get my money back.

Unbelievable BAD merchant. Item NEVER shipped. Order Status on website does not work. Tried calling and emailing KlearGear.com (Havaco Direct, Inc.) multiple time to get a order status and not once did they answer their phones, return a voice mail or repond to an email. Had to start a paypal dispute to "TRY" to get my mney back from KearGear.com (Havaco Direct, Inc.)

I placed an order on Sep 22 and have been unsuccessfully trying to get a status update on my order since Oct 2nd. I have tried using their order status page on their website but keep getting messages that information is not available on my order. I've also tried calling their number, but keep getting a message that "all customer representatives are busy" after navigating through their automated system.