I found many companies on the internet selling the Sony HDR-HC3 for less than BSP with horrible feedback from customers. The big name companies were a lot higher than BSP. Before my purchase I checked with Resellerratings and the BBB and found BSP had a very good rating with both companies. I was still apprehensive about shelling out $1190 for the Sony plus accessory package, but decided to put it on my credit card. The delivery time was good, the camera and accessaries were all there and brand new. I opened the additional battery I purchased and decided I did not want it because I wanted a longer battery life. Called BSP, got a returned number and they did the exchange no questions asked. No pressure to buy and no hassle. Customer service was very good. I would do business with them again, and I already recommend them to friends.