These guys suck!Their practices are deceptive! They bill your credit card  
first, then they never deliver! They don't answer their phones, or email.  
They've also scammed many, many others. How do I know? Just do a search on the  
internet in regards to their domain name, and the complaints are all over!  
 
I've got a surprise for them though...I contacted the California Attorney General, plus the BBB in their area! Just wait till I launch my new website: softwareoutletsucks.com!

I've read several of the reviews and can olny say "dito" Imediate payment from my account, imediate back order, 6 weeks pass etc.  
time for FTC my lawyer or both.  
DO NOT SHOP HERE!

Do not buy from this company under any conditions!  
 
Even last year, they were OK, but but no more.  
 
They charged my card immediately but did not ship any merchandise. They didn't answer any of my numerous phone calls and emails.  
 
I think their only activity now is 1) sending out ads, and; 2) charging credit cards. They no longer bother to actually ship merchandise or provide any form of customer support.  

This review was modified by its author, xnarg, on 8/15/07 11:06 PM.

I ordered PS E 5 from Software Outlet June 5, 2007 and my bank account was immediately charged. A few days later I received an email stating it was back ordered. After a week I began emailing them, and never received a response. I've also called their included phone number only to be disconnected without speaking with anyone. After searching the web, I've found numerous sites complaining about their lack of service, and not sending merchandise. I've now sent an email to albert@software.com informing him I'm contacting my bank to demand credit.

This review was modified by its author, dangphoto, on 7/7/07 8:41 PM.

I found out the hard way that this store is a professionally designed phishing site. Their attention to detail inspires confidence and gives the impression of a legitimate company. You are tricked into placing a software order, disclosing your credit card information, address etc., upon which your credit card is charged immediately. This is followed by the dreaded 'your item is on backorder' email. This is the last you'll hear from them. The customer service numbers are not connected and e-mails don't work. If you have been victimized, consider notifying your credit card issuer, BBB and also Google, Yahoo and MSN to get them delisted.  
PS: I now ordered my software from Purplus.net based on the positive feedback from a previous reviewer and received my item in no time for a great price...

This review was modified by its author, kazmakurekbill, on 7/10/07 2:40 PM.

Too bad I didn't find this rating site sooner. I placed an order for Office XP Pro, they charged my credit card the same day, sent an email saying the order was backordered for "a few days". A month later - no sign of product and no one is answering emails or phones at softwareoutlet.com. I will never again do business with them - I believe they are a scam!

One day after placing my order for WordPerfect Office OEM version and another, inexpensive, software item I received an e-mail saying that one item was temporarily out of stock and would be available again in several days. Software Outlet also said that they do not make partial shipments. On July 2, over a month later, I tried to contact them by telephone and found none of their extensions were answering. Today the telephone rang many times and finally a recorded message told me their number wasn't answering (duh) and to try again later,  
I have lodged a complaint directly to S.O. and through PayPal, which I used to make the original payment. So far, nothing heard.  
 
It's a no-brainer. Avoid Softwareoutlet.com.  

At the end of May I ordered MS Money fron this dealer and on 4 June I received a "BACKORDER" Notice. It stated that the shipment "This should only be for a couple of days." as you can se today is 19 June and I can not contact them. I've emailed customer service twice and call the 800 number listed more that three times none of whitch I spoke to anyone. Not even a "press one" etc. Nada-- zip-- nothing. I will neve order from this dealer again. recommend you do likewise.

SoftwareOutlet sucks.....Monday it started...I thought I'd ordered twice...Many calls, two emails & 2 day pass with no response....then I read a post on another website...and following their suggestion, I got a notice of funds credited to my account. The post said to ignore all the phone numbers (they all empty to a general mailbox anyway), as well as the emails listed on the sist....Just address correspondance to albert@softwareoutlet.com ...I wrote Albert, and told him that because a couple hundred dollars were in play, I didn't have times for goose chases, and that I'd already filed a complaint with the BBB....If no swift action was taken immediately, I would contact the FTC, and any other organization/agency that might want to look into his business practices....I got my notice of credit to my card within hours. On a side note, trying to find something close to what SO offered, I stumbled across Purplus.net...similar to SO, but allied with Yahoo Shopping....I ordered late last night, got immediate order confirmation, and was just informed that it has been shipped out (orders over $50 qualify for free shipping)....I don't work for them, nor am I getting compensated in any way other than excellent customer service...check them out...

This review was modified by its author, chlarrabee, on 6/17/07 9:46 PM.

I wish I had read the reveiws before I ordered from Software. I ordered Microsoft Works Suite on 5/20/2007, my credit card was immediately charged and as of this date have not received the product. I e mailed them today, and if I do not receive a satisfactory reply by the end of this day will notify my credit card. As others have indicated their tracking system says it is on back order and will be shipped in the next few days. Stay away from this company if you need prompt delivery or service. If works out I will update this comment.

Do not do buy anything from Softwareoutlet. Like virtually all the others, my card was immediately charged, the software was not delivered after two months, other than the initial order confirmation and backorder email the following day, no further emails or communication from Softwareoutlet. On their wild goose chase phone system, Softwareoutlet never provided the promised status email in 24 hours after I left my name and order number, several times. I've taken steps to dispute the charge with my credit card issuer.  
 
Update - I was able to recover my money by contacting my bank to dispute the charges. I provided a chronological record of emails and my phone calls to SoftwareOutlet as well as printouts of comments from resellerratings.com.  
 
My card was credited the day after the bank received this information.

This review was modified by its author, irbclimbing, on 7/4/08 9:52 AM.

I ordered various educational software games for my son for Christmas 2006. Three out of five actually worked. Since then, I have tried to contact softwareoutlet.com via email, voicemail, fax and their bogus 'live chat' that always seems 'closed.' No one returns calls or emails. Thank goodness I didn't spend too much money on the software. Save your time and money and dodge the software outlet.

PLACED ORDER OVER A MONTH AGO. I HAVE CALLED NUMEROUS TIMES REQUESTING ORDER STATUS. THEIR DOG AND PONY SHOW RECORDING SAYS THEY WILL EMAIL YOU WITHIN 24 HOURS. IT HAS BEEN A WEEK OF NUMEROUS CALLS AND I HAVE HEARD NOTHING. STARTING TO WONDER IF THEY TOOK THE MONEY AND RAN! I WILL NOW ATTEMPT TO CALL THE CREDIT CARD COMPANY AND REVERSE THE CHARGES. I HIGHLY SUGGEST YOU DO NOT DO BUSINESS WITH THEM. WE OWN A PROMOTIONAL PRODUCTS AND SCREEN PRINTING BUSINESS. IF I HAD THIS HAPPEN TO ONE OF OUR CUSTOMERS THEY WOULD GET THE ORDER FREE. VERY INCOMPETENT AND IT SOUNDS LIKE FROM THE MESSAGE IT IS A 2-3 PERSON SHOW. IF ANYONE NEEDS GREAT SERVICE FOR SECREEN PRINTING, EMBROIDERY OR PROMOTIONAL PRODUCTS FOR YOUR BUSINESS CHECK US OUT AT WWW.BUSINESS-BASICS.NET, RICK

Ordered MS office on Jan 8th and credit card was  
charged within 2 days. Received email stating  
product was on backorder but would be shipped  
within 2 days. Have not received product and  
many attempts to contact company via phone and  
email have failed to get any repley. I would recommed staying away from this company unless  
you like donating your money. Companies like  
this give internet sales a bad name; it will  
be a long while before I buy over the internet  
again.  

I unwisely made an order from Softwareoutlet.com via Shop.com. My credit card was charged but the software that I ordered never shipped. I sent 12 e-mails, left 14 voicemails, and was hung up on once with no information on what had happened to my order. Even the customer service personnel at Shop.com stated that they have had “numerous problems” with softwareoutlet.com. I am surprised that a store like this even exists. Don’t buy, it is not worth your time. If shop.com was smart, they would stop representing this company before they get pulled into a lawsuit over this scam.