I've done business with Canoga camera over the last 5 years. They are consistently a super business to deal with.  
 
Prices are competitive, sales folks are friendly,  
& return policy is outstanding.  
 
Of equal importance is the fact, that they do what they say they are going to do; i.e. they are  
completely trustworthy.  
 
I've bought camera bodies, lenses, & accessories & have never been let down in terms of fair pricing, delivery on time, & overall superior  
sales people to deal with.  
 
I also have recommended them to numerous photographers in the area & everyone of them has been quite pleased with their performance.  
 
Thomas J. Donovan

After checking Canoga Camera on Reseller Ratings, I placed my order with them.  
The process was simple and their prices were competitive.  
I received order confirmation and a shipping notice in a timely fashion, and I had both items that I had ordered, well packed and in perfect condition, when the tracking date indicated.  
I will definitely order from them again.

This was my second order with Canoga Camera. The first time I ordered a camera online and received a confirmation call the next day. I was a bit irritated by the call, but was transfered to Chris, who spent a lot of time with me putting a custom package together. I had to return the filter from that package due to my ordering the wrong size and Chris went out of his way to replace it within my package deal. I will admit that my first impression of Chris on the phone was that he did not want to talk to me, but we were on the phone for more than 45 minutes that time and 30 minutes the next and he was very helpful both times. Due to my first experience I did not give a second thought about ordering a CF card from them this time. This time I did not receive a confirmation call, the order arriver on time, and the Item was new in a factory sealed package(as was the first order). My only complaint is the tracking number, I tried to look it up on the Canoga site but was told to try later, I was going to call but had to wait two hours for them to open and had received the order by then. I think it is much nicer to be linked to ups with the ups tracking number, but wont let this keep me from ordering again. I am glad I did not need to call them this time, but would not have minded the chance to say hi.

I recently purchased a Digital SLR Camera from Canoga Camera. The package for the camera changed, (items included). I called Canoga and asked if it would be possible for me to take advatage of the additional item in the package. I had to send back a form from the original packaging, but the sales team took care of me. This is a top quality company based on this and prior experiences in ordering from them. I recommend them "very" highly. Keep up the good work Canoga!  
M. Stanton  
New York

This review was modified by its author, ijapos, on 10/10/08 2:46 PM.

This is the third purchase from Canoga over the last year. The first worried me a bit as there was no tracking. This however has changed and the tracking is on their web page. I had to call customer service once on my first order to change an item (Manfroto Tripod). The gal on the phone made the change and the order arrived correctly. She was a bit short but the end result was what I ordered. My last purchase was a lens. I was contacted by customer service to verify the order. At no time did she try and sell me any additional items and the order shipped at the end of the day. Tracking was good and I followed it to my door.  
Every order was top quality. No imports passed off to by USA warranty. I have purchased over $1000 worth of merchandise from Canoga and will continue to shop for all my camera needs there because their prices are great. And because they are on the west coast I get my items alot quicker then shoping from the east coast.  
Good Job Canoga.  
 
J. Depriest  
Spokane Valley, WA

This review was modified by its author, motor51, on 10/6/08 2:40 PM.

Canoga Camera consistently handles my orders efficiently, correctly and my merchandise arrives quickly exactly as ordered. Their prices are competitive and the provision for shipment tracking is a bonus. Well done!

One of the best experiences buying online I have ever had. I placed my order on a Sunday, was contacted on Monday via telephone by a very friendly person to verify my order. She said that the order would ship end of day and, since I live in Southern California, I should receive it the next day. I checked the tracking of the package through their website which seems to be linked to UPS tracking, very nice. The package was delivered the next day. I ordered quite a few items as it was part of a package deal and they were all packed very securely in the box. One item was missing from the shipment (UV filter), but a quick check of the receipt showed me that it is on back order. I am very impressed with the way this company does business and heartily recommend them to anyone looking for photographic supplies. Nice job!  
 
I am updating this review to add that the back ordered item was delivered to my door 2 days later via UPS at no extra charge. Once again, a very good company to business with.

This review was modified by its author, teeohem, on 9/27/08 10:00 AM.

Canoga Camera Rocks - plain and simple. Had an issue with the delivery of a camera lens (Nikkor 70-300mm VR) and Chris stepped up and handled things for me. End result was that I received my lens and it's in great working order.  
 
This is truly the place to purchase your items. Fast, professional service and you get to speak with a live person - how cool is that?

This review was modified by its author, lyndee3113, on 10/16/09 4:12 PM.

This experience deserves a complete review. I've been a long time B&H customer...that all changed last week. I've been waiting for B&H to get the Canon 400/2.8L IS lens in for over a month. So, I decided to start looking elsewhere. I found the lens on Canoga's website. Honestly, I was a little skeptical at first because their price was over $300 below Canon's retail price.  
 
I emailed the folks at Canoga and asked if the lens they show in stock was actually in stock and they replied within an hour saying it was in stock. I emailed them back and asked if they could possibly hold the lens for me until the following day. They emailed me back and said they would be more than happy to hold it for me.  
 
Here's the most important part of this review. Canon raised the price of this lens a few months ago from 6500 to 6800. I spoke with Chris the following day to confirm this was a USA warranty rather than an import warranty. He confirmed it was the USA warranty. Get this...he said this was the last lens they bought at the lower price before Canon raised their prices. So, instead of raising the price of something already in inventory Canoga chose to keep the price of this lens inline with what it sold for before Canon raised the price. That has to be the most ethical thing I've ever heard of a company doing. Very impressive!  
 
Chris, Canoga, you have a new loyal customer!  
 
TC in GA  
ps I ordered the lens through their website on Friday August 29th. I used 3day UPS. Remember this was a holiday weekend. The lens arrived today (Tuesday Sept 2nd). WOW!

This review was modified by its author, jtc11, on 9/14/08 4:25 PM.

EXTREMELY SATISFIED - I have ordered on countless occasions from Canoga Camera, for all of our photographic needs. I do a great deal of research on the Internet, and am aware of prices and service of a great number of retailers. Canoga Camera has always had the best prices for anything I needed to buy, and service has been exemplary. I enjoy working with Canoga because it's like having a friend in the business. You'll never have to deal with any funny stuff, just honest people working hard so that you can buy with confidence each and every time.

This review was modified by its author, stuart12447, on 9/2/08 7:21 PM.

Short story: they send me a demo item BUT they shipped it on time and good packaging.  
 
Full story:  
 
The Good Part:  
I ordered a manfrotto ballhead 488rc2 from canogacamera on monday at 10am, and in the afternoon I called them to make sure they shipped it on that day because I'll need it by Friday. They're very helpful and they shipped it at monday night.  
On schedule at Thursday around noon the package arrived, the packaging was great, they put the ballhead box on a big package with foam around it.  
 
The Bad Part:  
After all the excitement, then comes the problem. My ballhead is scratched in many places and looks used. I wonder if they send me a DEMO item?  
If I need a demo item, then why would I buy a NEW item? Is this a deliberate act? Don't they check the item first before sending it a customer?  
Very very disappointed.  
 
Update: the owner, chris is very helpful and apologetic in helping me return the item.  
He gave me full credit for the item, plus the return shipping.

This review was modified by its author, donkhani, on 9/17/08 10:54 PM.

I have to say that this is the 2nd time Chris ( Store Owner ) has been rude to me as a customer who had bought several items from them and this is also the 2nd time I have the exact same experience with them. He had apologized to me on our first bad case. I don’t think he will ever apologize this time.  
 
I simply wanted to get my order tracking number because I wanted to ask UPS if they can re-attempt the delivery at the same day or if I can pick it up, for some reason, the delivery guy didn’t give the correct UPS InfoNotice at my front door so I can’t trace the package at all – Btw, Canoga website didn’t provide anything about the tracking number, their website only showed the shipment progress and it was not updating as fast as UPS website. I spoke to Chris, when I asked him about the tracking number, Chris came up with millions of reasons and Chris never stopped talking ( I asked politely to him if he could stop talking for a second, and let me talk so then I could explain what I want to do with the tracking number, but he didn’t give any chance at all for me to talk. I asked more than twice, he still didn’t want to let me talk and he seemed to be raising his voice. I decided to hung up and call them again and ask for Kathryn ), rude as if I have no experience with lens, tracking number ( which he was not willing to give it to me, I spoke to Kathryn right after I spoke to Chris, within 10 seconds, she was able to give the tracking number ).  
 
I mean how hard it is to just send me a simple plain email about the tracking number or call me directly to my cell phone number? Don’t tell me that it is for security reasons, technical difficulties or whatsoever, it is my personal email and cell phone number that I used for my order. The bad part was not just Chris’ rude attitude, when I opened the packaging; I found out that they sent me a used-demo item, a very used item with lots of scratches here and there, I don’t think the condition of the item was like “that” from the manufacturer. My head was about to blow when I saw it is a used item. I have done everything I could to get the item on that day ( I did manage to get it on that day ), but it turned out to be a major disappointment. I called them immediately for arranging a return or exchange, not sure if I want to exchange it as it has happened to me twice, I’m just no longer willing to put my trust on them. I spoke to Jamie; he’s very helpful and willing to do what’s necessary to fix it. He’s also very apologetic and polite. They did manage to give my money back, but that’s not what I expected, if they wanted to satisfy a customer, they should have treated them as one and shipped the “correct item” on the first place. Let me tell you, I bought several items from Canoga Camera because a big camera dealer at NYC ( where I bought most of my camera gears ) did not have the items in stock and Kathryn ( store manager I believe ) seemed to be a very nice person when I visited their store during my West Coast road trip last year.  
 
Read these comments from mysterywhiteboy and donkhani : http://www.resellerratings.com/seller_info.pl?seller_id=1322&comment=396730#comment396730  
http://www.resellerratings.com/seller_info.pl?seller_id=1322&comment=403397#comment403397  
 
My experience is very similar to them ( I’m not the only one who has experienced this kind of treatment ) except I was willing to talk to them and replying their email if necessary.  
 
Oh and, before that, I bought a Gitzo tripod from them, I simply asked them what the tracking number is, Chris replied that they did not provide tracking number at that time which I understood, and within 30-40 minutes later, Kathryn replied with the tracking number. Huh?? Weird as if Chris simply did not want to give it out which is a very similar experience to my comments above.  
 
So, so far, I have 2 bad experiences ( not a coincidence as it had happened twice, same case, same attitude ) & 1 so-so experience out of 4 experiences. I will never buy anything from them again.  
 
If you ever want to do business with them, don’t ever bother speaking with Chris when you call them for any reasons, ask for Kathryn or their other employees ( Jamie ), she is the only reason why I still have respect with Canoga. She has been treating me well – explaining about the shipment info, with a very nice attitude, and honesty. In contrast, Chris has no respect to me and not willing to give any help at all. I’m not asking anything from writing these comments, I could have written everything I have experienced with them, comments above are a short version of the entire saga; I wrote this hoping they could improve their customer service, start shipping the “Correct Items” and start giving respect to customers like me.  
 
Edit :  
**When you called us...**  
See, this is a true example of how you ignoring my comments above, you clearly did not read it. I called for the tracking number because I NEED it.  
 
** When you called us back a few minutes later, I directed **  
That's not the case, I called Canoga immediately and asked to speak with Kathryn directly after I hung up with you and she was able to give out the tracking number as usual.  
 
**I certainly did not intend to be rude when you called and I apologize for not handling your call in a manner**  
Well, why didn't you give me a chance to talk and explain why I wanted the tracking number? You kept talking, ignoring me as if I didn't want to give an explanation, and you even seemed to be raising your voice so then my voice won't be heard. I mean, that was plain rude.  
 
I was very very dissatisfied and still very dissatisfied, I didn't give the worst rating because of Kathryn's nice attitude and services.  
Who wouldn't be pissed if same case, same attitude happened twice.  
Considering all the efforts that I have done to get it on that day, "used" item when I opened it and your "bad" attitude. I think you deserve the rating. I'm sorry.

This review was modified by its author, woot, on 9/24/08 2:51 PM.

I was worried about ordering from Canoga Cameras. We always ordered from B & H Photo in the past. I contacted B & H to try to get them to match Canoga's lower price on the Sigma AF 24-70 mm Lens. They refused. I got on here and read the reviews from other customers and ordered the lens last week. We just received it. The box was new and in perfect condition. We are now Canoga Camera customers!!

After having problems with shipping from the New York City "big guys," I decided to order from Canoga. For example, I once ordered a $1100 lens from one of them, and it arrived in a large box with one crumpled sheet of paper in it, so the lens box was rattling all over the place...fortunately, it arrived undamaged. From Canoga, every thing I order is ALWAYS packed with at least 2" of padding material on all 6 sides, so the ordered items are held in place and cannot move. This is just one example of the outstanding service I receive from Canoga. Since my first order from them arrived, Canoga has been my camera dealer of choice. They're not always the least expensive, but I truly believe that we get what we pay for, and to me, at least, Canoga is definitely "the very best." (Sometimes, they ARE the least expensive, as well.) Thanks, Canoga!

I ordered a Gitzo GT2530 tripod. The instructions were clear and easy to follow. The only worry I really had was, "are they going to tell me they ran out and I will have to upgrade if I want a similar tripod?" That was not the case. They did exactly what they said they would do. I received the tripod within 4 days by UPS ground and it was in a new box just as though I had picked it up at the store. I am impressed with the quality of the tripod which is due to the manufacturer. I am also impressed that a company - especially an online store - simply does what it says it will do.