I should have checked the ratings before trying to order from Sears.com. I searched through their refrigerator offerings, looking for a small apartment sized unit. It was during one of their many 3 day sales. When I had chosen my unit, and confirmed that it was available within 5-6 days in my zip code, I placed my order. I received a confirmation number for the order. Because I had chosen the wrong door opening configuration, I called customer service to see if it could be changed. They confirmed the order and said that it was coming out of the small Sears store 25 miles away and that they would easily shift the door on delivery. Delivery was advertised as "free" but it turns out only if you are clever enough to locate and turn in a rebate form. One day later I receive an email from Sears saying they are canceling my order because of the heavy demand for the item. They gave no offer of a backorder nor a suggestion as to a replacement model (mostly because they don't have a comparable model in their listing). I've always been a fan of Sears. They have been useful in supply items for me in the rural area where I live. My trust in them has dropped considerably. Now I'll just drive 90 miles to the nearest box store rather than deal with them again.

The item I ordered said it was in stock and ready to ship. The site stated it would ship in 2 days. 5 days later I asked them why it hadn't been shipped. Their only response was, "Thank you for your order. Your business is very important to us. I'm sorry your order has not been shipped. If you have any questions, please call or email us." A couple days later I asked the same question and got the same answer. I won't order from them again.

Sears does sell items it does not have.  
Past summer ... It took a week for me to figure out sears does not have the item which should already be shipped. Sears did not call me or has sent me a note.  
Best of all ... I received an email from sears telling me the order has been placed, a second email telling me the item has been shipped and a week later I wonder why the item does not arrive. Calling sears customer service ... answer ... The item is not available anymore.  
Where is the money my CC was charged, I asked. It took additional days to get back the money.  
 
May 2009, it happened again. The same story a second time.  
This time the item should be a birthday present for my wife's 50th. Sears has crashed it totally.  
 
For a merchant ... selling items you don't have is fraudulent behavior. At least, where I come from (Europe). Guess, it is not diff. in the US.  
 
I will never shop @ sears, never, never again.  
 
B.t.w., if I go to sears.com to the item's page sears tells me ...  
 
In Stock and Available for Ground Shipping.  
 
> My answer to this ... no comments <  

We purchased a mattress and had it 4 days and one side started to sink. We called and they said that we could exchange it or return it, we opted to return it. They were here the next day and I had my refund within 5 days and they apologized for the troubles. They stood behind the product and their word and made the whole thing painless!!! That is very rare these days.

We needed some new appliances for our new house, so we went to Sears.com. At first, everything looked good. The price was OK (with a 10% off coupon) and the "available ship by" date for the items worked for us. I placed the order, and also paid for professional installation of our dishwasher.  
 
Then things went bad.  
 
First, we received an e-mail saying our items would not be available until the end of the month -- about 2 weeks later than their "available ship by" date they advertise before you buy.  
 
Second, we find out by checking with our credit card company that Sears.com charged us twice for 2 out of the 3 appliances we bought. A call to Sears.com resulted in no answers, as they had no record of me being double-charged. I had to get the double-charges cleared through my credit card company.  
 
Thirdly, I received an e-mail that the professional installation team wanted $105 more on top of their installation fee for "permits" to install my dishwasher.  
 
I called to cancel my order 3 days after I placed it. The first lady I spoke with said she would "file my cancellation request" and return my money in 7-10 days. I called Sears.com 10 days later to make sure my items had been canceled, because I did not get my money back. Of course, they recorded all of my phone calls except the cancellation call. I had to re-cancel my order because they did nothing the first time I asked them to cancel my order.  
 
Finally, after a week of my second attempt at canceling my order and filing disputes with my credit card company, I got my money back.  
 
This store is horrible.. I wish I went and checked reviews on this place before clicking "Submit Order"!

Very Happy. Local stores did not have the product I wanted.  
Used Sears.com and used the "Ship to Store" option which saved me shipping costs.  
The product arrived at the store a day ahead of time.  
I was notified and picked it up without incident.

I ordered a tool kit on 1/26/09 and it was scheduled for delivery on 2/4/09. When it did not arrive I contact customer support, they told me I need to wait two more days. After two days, I was told to wait three more days. After this I was told to wait three more days again, I informed them I would be filing a complaint with the BBB. While I was filing my complaint, they actually researched my order and sent me an email stating I should have received my order eight days earlier and they would put a trace on it. They also said that if I would like to cancel the order they would give me a refund and 10% off and free shipping to reorder. The problem was that they had raised the price and this would cost me $40 more. I never heard back from the trace on the package. Once the BBB complaing I filed against Sears Holdings Corp. was processed, I had my order with in two days. I finally received my order on 2/24/09. Just calling customer service accomplished nothing. They do not attempt to correct any issues, they just try to put you off until you get so frustrate you give up. If I had not contacted the BBB I would still be waiting for my order. Due to this experience, I will not conduct business with Sears any more.

There are reasons why these chains of stores are always in some type of financial trouble. I ordered a PS3 for in store pickup, though the site said the store had it, they had none. I was then diverted to place the order online via the store. They promised me the package by Tuesday at the latest. It is now Thursday, and the tracking info for the package reads "Billing Information Received" which means the unit isn’t even shipped. I now have three games, a controller, and no PS3. Though the PS3 is a great unit, buying from sears is one of the most inconvenient and ridiculous shopping experiences I’ve had.

I have recently ordered a 52" LCD TV and stand, a PS3, and various other smaller item both from my local store and at sears.com. Every purchase went perfectly - they even showed up at my door with the TV exactly when they said they would.

BAIT & SWITCH  
 
Ordered a Black & Decker Heat Gun ($24.99). Drove 14 miles round trip to the site to store pickup. Was told they only had another model of the same brand. Turned out it was $59.99. Asked if I wanted it or not. Did nothing for me. Waste of time and money and a hold still exists for ~$27 on my account so I'm stuck and can't get anything done on my only day off.  
 
WASTE OF TIME, MONEY, AND GAS. Ebay/Amazon is more reliable.  
 
Ninja Edit:  
Product is still listed as "IN STOCK" at Hayward location where I was denied.

This review was modified by its author, skylinedo, on 1/12/09 6:25 PM.

I placed an order online for an LCD TV to pickup in the store. Received an email 20 minutes after placing the order that is was ready for pickup. 2 hours later I received a call from the store saying the TV item was not available, just a floor model. Guy told me he would call me back after seeing when the TV may be back in stock. Two days later, I had never heard back. Called sears.com customer service and cancelled the order. In the meantime they had already charged by CC for the item. They promised the refund would be back on my account within 3-5 busines days. Now 6 business days later, the money still is not back in the account and after another call, they say it will take 3 more business days. Never again, I may have to file a dispute just to get my money back.

I've never had a problem in maybe 6 or 7 purchases

Ordered 3 bikes back on 11/28/08, they sent me bike strollers/trailers... Called, and got mgmt after not being able to get through to them, but she wanted nothing other than to say that "I didn't order the items properly" and it wasn't their problem, and I would be responsible for shipping these back to them! I asked to speak to her mgr, not avail, asked for his # and / or for her to leave a msg to have them call me back, ABSOLUTELY REFUSED! Call customer relations, they said they have nothing to do w/Sears.com, transferred me back to the same *****. - after fighting them for days, I got smart and thought about slickdeals.net to see if others had seen the same problem... apparently MANY had the same issue and even though SEARS wouldn't substitute another bike (they were "out of everything", though I could go on their site and see that was a lie!), I found out the factory had 4000 of them sitting in their warehouse! Sears continued to lie and say it was the warehouse that screwed up and continues to put blame on everybody but themselves! I was forced to place the order again, but had to call them and they had to enter it to get the proper price... AGAIN, they screwed up!... got my invoice of what's on the way, they say I "have to wait until (the screwed up order, they screwed up), gets here, then I have to send it back, it has to get through the distributer's system and THEN, I have to call back again (to get a braniac) to screw up ... I mean place my order again! Long story short, bikes order after Thanksgiving, still aren't here, and I should have realized back in May after they screwed up my 1st order, and didn't get good help that they're nothing but morons... BOYCOTT SEARS.COM!!!

Bad experience. I ordered an mp3 player from them on 12/10 for local pickup. The next day, I receive an email confirming that my item is ready to be picked up. While I was driving to the store, I got a voicemail from a sales rep who said that they're out of stock. He suggested that I call another store to see if they have it. They don't.  
 
I order one off eBay.  
 
I email Sears support twice to see if my card has been charged, or if I have to cancel the order seeing as how they're unable to fulfill it. The second time, they tell me I then have to call the store to cancel the order. And then, if I like, I can re-order the item to be put on a waitlist for double the price I was initially supposed to pay.  
 
I've encountered problems nearly every time I've attempted to order something from Sears.com. They strike me as something of a retail dinosaur that hasn't managed to adapt to the e-commerce platform.

Called and went online to order a Panasonic Plasma 42" tv. Paid, got confirmation by email, drove 20 miles to pick up and they didn't have the TV and could not order it. Smells like a bait and switch to me. When i got home I got another email canceling my order. Bottom line do not buy unless you can see it.