There are reasons why these chains of stores are always in some type of financial trouble. I ordered a PS3 for in store pickup, though the site said the store had it, they had none. I was then diverted to place the order online via the store. They promised me the package by Tuesday at the latest. It is now Thursday, and the tracking info for the package reads "Billing Information Received" which means the unit isn’t even shipped. I now have three games, a controller, and no PS3. Though the PS3 is a great unit, buying from sears is one of the most inconvenient and ridiculous shopping experiences I’ve had.

Transaction went smoothly. I ordered a clock on a late Sunday night and chose store pick up. An email confirmation was sent immediately after submitting my order. The next morning, I received an email for pick up, went to the store kiosk, and someone was out with my item in less than 5 minutes.  
 
The only negative is that I was not able to retrieve my invoice right after submitting my order because I did not create an online account at sears.com.

Hi,  
 
Wanted to bring my bad experience at local Sears store '51 US HWY 1, New Brunswick NJ' to your notice.  
Last saturday (Aug 16), I went to the local Sears store to buy 42 inch Sharp TV (LC-42D64U). It was listed as $1399 on website and it said, I can get additional 10% if I apply for a Sears Card. When I reached there, I saw that same model in open box was $1199. So, I asked about that and the person there told me that he can give me an extra 10% off on that price with a coupon. When I told him that same TV new model is available for $1297 at local store of electronics-expo, he said "we do not consider electronics-expo as our competitior".  
That was really bad, but as I need the TV badly, I went for the open box one instead of new one. I picked it up from back side and it was bubbled wrap well. When I reached home and unpacked it, I realised it was missing remote control.  
I called up and they said, I can come and collect it. I went again and collected the remote. It said Sharp Aquos on that. When I tried using the remote, it was just doing basic things like on/off, volume and channel. After checking on internet, I realised, I was given remote of blue ray disc player and not TV.  
On Sunday morning, I went again to sears and explained a lady the situation. She searched for the remote and told me that they dont have any. I told her that in that case, I will have to return the TV. She said ok.  
So, I went to Sears for the 4th time with TV to return it. While returning, another associate came and told me that they can reduce further 10% on TV and can give me a remote. I said ok. After some time, he came back and said, he does not have the remote, instead I can have a universal remote from Sony for free, which is on sale for $15. When I said no, he said, he will give me further $30 off and I can buy Sharp remote. I said let me checkt he price of Sharp remote. I called up Sharp and they said it will be $70. When I told him to give me $70 off instead of $15 remote, he said no and giving me frustrated expressions, while I was the real frustrated one.  
After that they took the TV back and told me to go to electronics dept. and process the refund. There again the same story, 2 different people asking why am I returning and sarcasm on, why am I not taking the Sony remote.  
Because of all this, I got so annoyed with them, that though initially I was thinking of buying the new one, I just left the store after returning it. And because of all this, I lost 2 days and I am still without a TV. I was moving and did not want to move my 46" DLP TV, but I had to do that because of the Sears staff.  
And to make the things bad, I can see them laughing on me for God knows what reason.  
 
This is really frustrating. I have posted my experience on Sears.com, lets see what action they take.  

I ordered four items from Sears.com, 3 to be picked up at the store and 1 to be delivered to my house as it was not in stock at the store. Early the next day, I called to cancel 2 of the items that I realized I did not need.  
Picking the first item up from the store was very easy and saved me on shipping costs.  
The second item arrived at my house a few days later.  
The funds for the two canceled items were refunded to my credit card rather quickly.  
All in all, a good transaction.

Dear sir or Madam!  
 
In august of 2007 we bought a stakeble washer and dryer from sears.  
The applaince was so noisy that we had a repair man come to our house within a week of purchase.  
When he left it was still noisy and said that he could not do anything about it. So we disconected the applaiance and proceded to buy a set of washer and dryer from maytag. (it works perfectly). The darn thing has been sitting in my living room up until now. we tryed to call many times to no avail. Each time we get the run around, either the store manager is ugly with us or nobody knows what to do. we have been buying Kenmore applaiances for many years.we are very disapionted and probably will not buy again.  
If you care to cotact me My name is CHEF French at 225-359 9431.  
I hope to hear from you

Took 3 calls to cancel successful "your order has not been cancelled before - I can not verify what you are talking about" and afterwards they "forgot" to reimburse the money "your acocunt shows that the order has been canceled but, funny, no refund has been issued... dont know what happened." Sears is the worst online dealer I ever dealt with when it comes to cancellations.  

WARNING! STAY AWAY FROM SEARS HOME DELIVERY! BUY IT, PICK IT UP, AND RUN!!!  
 
I ordered a dryer on July 2nd with +$110 in home delivery and installation fees from Sears in Murray, Utah.  
 
The delivery servie showed up four hours late. They then proceeded to stuff the dryer through the doorway. All while I was asking them to stop so I can take off the hinges. They ignored me throughout the process.  
 
The delivery service cause deep douges in the wood and scratched the dryer. While I asked them what will they do about the damages, they first ignored me and then tried to stare me down. They then started to cuss me out between themselves in Spanish during the installation.  
 
Finally, they sent me an 800 number to call regarding damages. The Sears damage claim agent said I'd be contacted in 72 hours. It's now 10 days after the fact.  
 
WTF?!!! SEARS just lost a customer for life.

Ok - So I thought "SEARS" - Yeah That HAS To be a good place to shop and I wouldnt expect any Major problems..... I was WRONG!  
 
I ordered a Futon on 13-Mar-2008 that was marked as "In-Stock" and waited for it. They promptly took the money from my credit card.  
 
After a few weeks I didnt hear anything - So I sent them an E-mail and got the standard "See our delivery terms" E-mail, aparently they alow up to 21 business days just to Process the order.  
 
So I again followed up after this time and they started an "Investigation." A few more days passed and I finally recieve the first e-mail that they initiated on 16 April - stating that they were not able to process my order and would issue a refund.  
 
To sum this up:  
- I dont have the futon.  
- I have to wait for the refund to process.  
- I have to pay out of my pocket for a months worth of extra finance charge and interest on my credit card.  
(All for an Item that was "In Stock.")

This review was modified by its author, stewartde, on 4/16/08 3:42 PM.

I am very dissatisfied with my recent order from Sears.com. I ordered 2 electrical drills on sale. Then 3 days after purchase received email that they are not available to be picked up in the store I had chosen. I called, they changed it to be picked up in another store much further than the original one. They said that they could not send via mail – it must be store pick up. When I received the new e-mail, the price was much higher than on my original purchase. I called; they assured me the correct price will be charged on my credit card account and I should not worry just check my statement. They charged me the much higher price - I checked several times, no correction occurred. I tried calling them again on the phone and after a half an hour wait the person said they cannot lookup this order. I tried to return the items in another Sears store which is closer to me. They said they cannot return them there - I have to go to the store where I picked up the items. The “manager” claims that this is because it was Sears.com order. I think they provide completely inadequate service. So now I have to drive back to the other Sears store, waste another hour, and hope they will refund my money.

Another bunch of clowns. Order made on Sept 9, delivery scheduled for Sept 15th. Wasted almost an entire Saturday waiting for them, and they did not show. No word from them, as I was just waiting for about a week, and when a call was made to them they gave the story that no one could be reached at the number provided, which just happened to be my old number...BUT, that was the evening phone that was on the order by mistake (recently changed), as my day phone was my mobile phone, and they made no calls or messages on that phone, which still works just fine. That excuse will not fly.  
 
Yesterday I was informed my delivery would be made on Sunday, but that will not work so I ask them to change it. Guess what: they can't! I have to wait until Saturday (tonight) to receive a delivery confirmation recording before I can change my order delivery date. So I receive my confirmation call (a recording), and call the number provided in that recording for questions or changes to my delivery - it's the same number I called yesterday. This time I am told they are unable to assist with online orders - a well made recording, eh. So I call the number they then referred me to. After a terminal hold session I call back and hit the zero. Now I am told they are unable to make ANY changes to my delivery!! I have to use a link in an email that isn't in my email account to make the changes.  
 
This was the first time I have done business with Sears in over 6 years as the last few times I bought from their local Brick & Mortor store I received nothing but junk. Now they've improved as you will no longer get to the point of even finding out if it's junk!  
 
There are MUCH better stores to get much better goods from than Sears. I wouldn't hesistate for a moment to go anywhere else and do just that if I were you.  
 
EDiT: I did finally get my stove as my father was nice enough to house sit for me for the 2.5 hour window on Sunday so I could get a stove as I can't stands no more microwaved food!

This review was modified by its author, SiliconJon, on 10/11/07 9:10 AM.

Ordered a refrigerator for home delivery which showed a 2 to 5 day delivery on-line. After one week of no feedback I called customer srevice and was told they did not have my item but were "searching" for one. A few days later I received an e-mail stating delivery would be in two weeks (three weeks after the original order). On the delivery day I received a call from Sears customer service saying the delivery warehouse did not service my area. I told them to cancel the order and issue a refund to my credit card. Two days later Sears delivery department called to re-schedule delivery. I thought, OK, I'll try again and asked for delivery the next week. They said the earliest delivery would be TWO MONTHS out. I again told them to cancel and was told I would receive my credit within 7 to 14 business days. I'll see if that really happens but I've already filed a disputed charge with my credit card company and will ask for a charge-back if Sears doesn't do what they said.  
 
Sears on-line inventory status and delivery projections are not reliable. Customer service is hard to contact (lots of wait time) and doesn't do what they promise.  
 
This is a completely unreliable company. Don't deal with them.

Ordered from Sears.com for two Levi 560 36-36 size pants. They ship me one 36-36 and one 32-29 size pants. Emailed customer service and they said I can return it to a Sears store and told me what I need to print out and bring with me, which I do.  
 
Go to store and their computers can't bring up the numbers on my receipt and shipping order, which also had the numbers. 25 minutes later after waiting, after they go to a "managers" computers, they say all they can give me is a gift card instead of giving credit to my credit card. They tell me then I can send it back by mail.  
 
So my time is wasted, 40 minute one way drive to store only to get denied for a refund on their mess up. Which is where I'm at now, hopefully service will be slightly better instead of store "customer service". After seeing the super low score on Reseller Ratings, I'll never bother with Sears again.  
 
Edit:  
They send me the box to return the pants back to me timely manner, only took 1 day for them to do that. They receive the item and I wait and wait. Almost two weeks go by and no refund appearing on my credit card.  
 
I contact service on Monday and get a reply on Wednesday. They said they forgot to do it and say I'll have it in 3-5 business days. Those days pass by and no refund, I call my credit card company to make sure just in case online version is slow.  
 
Once again, I contact them, 3 business days go by and no reply form them. Low and behold a refund appears on my card! Dated Oct. 1. So finally, after a month or so, I get my refund.

This review was modified by its author, milliamp, on 10/2/07 8:58 AM.

I purchased a TV stand ( Mfr. model# SR3174-RS) for my LCD TV from Sears.com and I chose Store pickup option. When I received my confirmation email from Sears.com that my item is ready to picked up from the Store, I drove down to store with the email print out.  
1. Sears "5min pickup" is a complete joke. After 20 mins wait time in pickup area, I went in and inquired about my order.  
2. Store guy plain out lied to me that my phone number was not available. I showed him the Sears.com email which had my phone number and a bar code confirming my item was ready to be picked up.  
3. Then he and his store manager told me that item is not available. Completely rude guys. Told me to cancel order or check after 14 days.  
 
At that point I was furious and shocked. When I receive a confirmation email from Sears.com that my item is ready to be picked up, then how come it is not available? (also will not be available before 2 weeks.). I would not have driven down there and wasted my time and energy.  
I called up customer service as well and they told me to cancel the order. (which I did immediately!).  
 
I will never deal with Sears.com crooks. Sears sucks completely. If you do not have an item, then why send fake emails? Rude customer service.  
Bunch of frauds. I'm absolutely disgusted.  

This review was modified by its author, SWManager, on 9/11/07 7:27 PM.

Sears entices you to shop online by offering a 30% discount. Afterward they play the out of stock game for a full three weeks. Meanwhile they have already charged your credit card, making free interest off your money when they later turn around and cancel the sale. For further insult try calling their support number and they will offer you 10% off on a higher priced item. Gee thanks, 30% or 10%, hmmm.... help me decide. TOTAL SCAM!

This review was modified by its author, nicnerd, on 5/10/07 1:12 PM.

After paying $1400 cash, at our local Sears outlet, for a much needed replacement for our old refrigerator, I also purchased delivery and installation service for an additional $45. The original delivery date was set for the day after the purchase(2-13-07). It is now the 16th and after 2 cancelations I just got a call informing me that they are postponing my delivery until next week.  
 
Meanwhile my kitchen has been in total disarray as I've had to move furniture and shelving to make room for the removal of the old one and installation of the new. Any more delays will result in my asking for a refund.  
 
You would think that after plopping down a grand and a half I would get better service but apparently Sears is not concerned with their customers satisfaction.  
 
The excitement of, what started out as a surprise for my mothers birthday, has now been reduced to disappointment. Anticipation has eroded to frustration.