I'm very very satisfied of the service at RJtech.com. My situation is that I am in the Army and soon I'm getting kicked off to the desert for some happy fun time away from my home machine. Support is very prompt in returning emails and quenching any fears in my case. I was worried the product wouldn't arrive on time, however. With a request for expedited shipping, it seemed that I just might get it on time. The truth be told that it arrived exactly a week after ordering from their website (so that *includes* order processing time). (Laptop: 2.4GHZ, 1GRam, ATI 9000, DVD/CDRW, CDROM, and such else, and performing admirably so far) I strongly suggest R and J TECH for those looking for customization and promptness.