Here are the facts about RPM Outlet:
1. You cannot trust their online ordering process. It is outsourced and is completely unreliable. They completely "lost" my order the first time, including credit card information and home address. I know this because I received a confirmation email for my order, yet they could not find it a week later after the order didn't come. You are putting yourself at risk for credit card fraud and identity theft by ordering on their website.
2. Their customer service is horrible. Expect two days or longer before hearing back from them. Also expect them to lie to your face to protect themselves.
3. They are only out to make money. What other company charges a 5% cancellation fee when the order is cancelled before it ships? There are NO RETURNS allowed on UNOPENED items, which is absolutely ridiculous considering the liberal return policy of most major online auto parts stores.
4. They do not care about their customers. Their policies are designed to maximize their profit and the customer is the least of their concerns. It is not posted during the online order process that there are NO RETURNS, nor is it told verbally when you order over the phone.
RPMOutlet may have a pretty website and reasonable prices, but don’t be fooled. They do not function as a legitimate business should, and cannot be trusted. Do yourself a favor, and go to a reputable retailer. I wish I had.
