I originally ordered two parts from this place. I didn't find out they didn't have one of the items in stock until I got half my order in the mail and the invoice said not in stock. They did charge me for the part, which I cancelled. It's been 5 months and I'm still waiting for my refund. They don't answer the phone and they give you a runaround when they do. I'm NEVER buying anything from them again. I'm a military guy and I'm telling EVERYONE I know about my experience with them. They also have a NO REFUND policy and they say they give military guys a discount..good luck with that.

I bought pullys for my truck and got a empty box.  
This is the biggest rip off I have ever got.  
Yes, it was only $250.00 but thats a lot for me.  
signed for it from ups,and open it wow nothing lol.Thinking theres fraud here.Emailed them tons of times and they say waiting for the ups claim to go through.Still waiting so mad.2 months later.  
Still waiting.  
 
gillette@clearwire.net  
 

I bought a flash ford tuner from this company on 5/31/08. I placed the order and 5 minutes or sooner later, realized I did not need this part. RPM's salesman, Tony, told us that we could just send it back to them and get reimbursed. Now this is not the case. We sent it back to them and only got partial credit and they kept $155.00 for various hidden fees.  
 
I have contacted customer service over and over and yesterday spoke to George Pastran who is a supervisor. He was so rude, he swore at me and then denied it. He told me to call his girlfriend, she will tell me that he doesn't swear (juvenile). He refused to return any of the extra money.  
 
Stay away from this company, I will be calling the Texas attorney general's office today and have contacted the better business bureau.

There's no way to marks a negative number on this rating? RPM Outlet sucks and in a sense stole $49 from me! They sold me a "Custom Long Tube Header Tune" for my SCT X3 that threw a P0605 code that's simple to correct. They emailed me a new tune in the wrong file type so it wouldn't load into the SCT. They then emailed a new tune that wouldn't upload into the car. They then emailed me another one that also wouldn't upload into the car. I had to go to SCT's Tech Support, (who aren't supposed to to support the end users; just support the dealers), and have them fix the base performance tune for my GT500. The SCT tech support rep told me that they consider RPM Outlet as disreputable. Several calls and emails to the RPM Outlet salesman and sales manager have gone unanswered for over a month. Since they engage in Interstate trade I've since made a complaint to The Federal Trade Commission. In a nutshell, they told me that I need to sue RPM Outlet for $49 plus legal fees. I'd rather spread the word of how terrible they are! It'll cost them more in the long-run.

I ordered a C & L intake for my brother-in-law. There website said that it was available for a v6 Mustang without a tune. After two weeks of calling them to find out why they hadn't shipped it, they finally did. When I went to install it I didn't notice anything different about this intake to see why it didn't need a tune. I called C & L, and they said that RPM's website is incorrect, and that does need a tune. C & L notified RPM Outlet that their website was wrong, and they changed it the next day. I have made several phone calls and requests to return it and have either been ignored or told no. I would not have ordered it if it was listed right in the first place. It was entirely their fault, and now I am stuck with it. C & L cannot even get hold of them and can't help me either. I have started a website @ RPMoutlet.info to warn others before it is too late.

Total rip off! I have contacted the attorney general, consumer protection in Texas about this company, and I encourage everyone that has been scammed by this POS company to do the same. I ordered a hurst short through shifter on 1/31/2008. It was placed on backorder. It is now 4/24/08 no shifter. I have called several times, and e-mailed to many times to count. Notice that if you place an order like a supercharger and have it shipped next day adding 400.00 to the price. The order comes 1 month later and 3 day ups ground. I have started a class action lawsuit about this issue. Please post if you have had the same thing happen to you …

They refused to process my order because of a wrong price on the web.  
 
 
I ordered this part at the 349.00 price JBA6675SHC  
https://www.rpmoutlet.com/ezRetail/search/view.php?msg_id=1109  
 
but from the main website the JBA6675SHC is 399.99  
https://www.rpmoutlet.com/05gtmachdr.htm#4  

This company is a scam! They never shipped my merchandise and won't return my money! STAY AWAY FROM RPM Outlet!

Received a G-Tech for Christmas from wife and kids.I said I did not need this $300.00 item.I went through the proper procedure to return unused in box item.You need RETURN MERCHANDISE FORM.I email the proper site and days later received a letter saying NO to the return.I send another letter and they ignore it.I deal alot with mail order and this is the worst.You can not even disspute it via phone.They ignore any follow up emails.I sent the packaged back insured,return,receipt.It was refused.I just got off the phone with Barbara,she said it is electrical,no returns on it.Basicly no returns on any thing they sell.All sales Final....do business somewhere else.

This review was modified by its author, Fastart, on 1/28/08 12:55 PM.

RPM Outlet is definitely a fraudulent business. Their website is as convincing as they come, but I was finally burnt by shopping online. I spend a large amount on performance parts every year, and I'm just glad I gave them a trial sale of only $659.85. I would have spent thousands more, if the first purchase had even close to o.k. Please let this be a WARNING to all who are considering doing business with them, because they will rip you off is one way or the other. Read their policies on their website and you should see a variety of ways were they can steal from you. I only wish I had read them before purchasing. The only good employee associated with their company is their webmaster.  
Geoff, Robert, will lie, and neither George, nor the customer service department will response to any communications. Someone should shut this place down!!!!!!!  
Bottom line, $659.85 on a part I didn't order nor want.

Stay away from this place. Received damaged part, claim process is terrible. then they forgot to ship me a replacement. Recieved wrong part. Never get calls back Both Barb and George are crocks. Had to dispute with my Credit Card before they would even hear me then it still to over a dozen calls and 2 hours of hold music. Many complaints on the BBB as well. Wish we could close this place down.

The worst servcice I have ever gotten. Parts on backorder, impossible to get them on the phone, won't answer emails or make any effort at all. Blamed it on the Manufacturer and I found out that was a lie. This place is staffed by jerks that insulted me and lied to me every time I called. Wating STILL for my order and it has been over a month despite their promise that I would have my parts weeks ago. STAY AWAY! Buy from anyone else but these jerks.

I paid $291.93 for an item easily obtainable at any other automotive website.  
The day of order I was sent an invoice.  
From that day on I have heard absolutely nothing!  
I have emailed them 5 times in the past week alone with no replies what so ever!  
I want to warn everyone of the ripoff tactics these people employ.  
They do not care about you as a customer and are their to rip you off in any way possible.  
If you cancel, they want 5% of your money!  
If you call them via telephone they forward you to a full voicemail box. It then tells you to send an email to a non-existant email address (george@rpmoutlet.com)!  
These people are not worthy of your hard earned money, and I honestly hope this helps someone before they place an order with these people.  
I have done searches and this place has a load of complaints!  
BEWARE, stay away from these people!  
The only thing they have going is the cheap prices they offer to suck you in.  

I was shipped the wrong item, I promptly returned the item hoping to receive the correct one. I eventually cancelled my order because they were unable to ship it because it was not in stock. I had to wait over 2 months and send many e-mails before I successfully had my account credited for the cancelled item.  
 
I was charged a cancellation fee even though they did not have the item in stock.  
 
They were unable to help me by phone. All communication was done by e-mail which was very slow moving and many times my e-mails would go unanswered.

This review was modified by its author, kezu, on 12/20/06 8:24 PM.

Company charged my account the day of the order, and then proceeded to not ship it for 3 weeks despite me following up to determine a shipment date. They kept skirting the question until finally I was provided a USPS # some 24 days after I ordered the product.  
 
The item arrived and it was the wrong kit! Follow up E-mails take a day to respond and they are allowing me to return the item but I am on the hook for shipping charges both ways for their mistake as well as taxes and duty.  
 
Avoid this company, their beligerant attitude towards customers and their shipshod return/exchange policies are just complete bunk, it's a surprise they have lasted as long as they have.