I ordered a flashcart from Real Hot Stuff, they shipped the package next day and the status said it was set to arrive on Saturday. Apparently the person who writes down the addresses doesn't know how to do a simple copy paste of my address onto the box. They sent my package to some other place and usps found the place to not exist and sent it back on Saturday evening, the status on the package says it he received it back on the 20th and he says he still hasn't received the package. So either usps is trying to scam me or RHS is...This is the second time something like this happened. Lucky for me ups gives you the ability to change the street address if the sender made a mistake. The guy who runs RHS is either shady or careless, I wouldn't recommend buying from them...

I'm glad everyone else has had such good luck with this company. I have been buying online since 1995, though, and my experience is far and away the worst I have ever had, and it not only results from their inability to deliver the product anywhere NEAR in the time required, but the unmitigated arrogance of their customer service folks.  
 
My son insisted we use RHS to spend some of his Christmas money, and against my better judgement, I agreed. On January 20th, we placed our order, received the confirmation email, and my credit card was charged. Shipment was due to be USPS Priority mail. We also made 5 other orders at the same time from other places. Within 3 day, all 5 other orders had arrived, but nothing from RHS. OK, give 'em a little more time. After ten days had elapsed, I notified them that the package still hadn't come, and they told me to wait up to 21 days for it, and if it still hadn't arrived, they would send me a form to fill out. I asked "Why do I have to fill out anything? The thing never came here, so from my perspective, it's still YOUR problem, to solve":. Well, this assertion went over like a ton of bricks. After almost another week without deliver, I finally acceded to filling our their form which was actually a frigging affidavit saying that I was not, under penalty of law, lying to them. Real nice way to treat an angry customer, huh?  
 
When I send my form in, I mention I order thousands of dollars of stuff every year online, and almost NEVER have delivery issues. The CSR unit replies to me "We mailed a lot of packages by USPS Priority Mail and believe me, a lot of packages happened like this. You might have done a lot of shipping but might not be with USPS. We also ship by DHL which they are a lot easier to deal with for this kind of situation. USPS provides services not as good as the others. ". OK, I ask, why use USPS at all??? Well, no reply. So, the next day I receive an email that they are sending a replacement shipment out, and guess how they are sending it? USPS Priortity Mail (this time with a signature required). I am amazed, dazed, confused...I send them an email saying "Why in the World, even after your own admission that USPS is unreliable, would you choose to send a package to an already-angry customer via the same method that failed before?" They replied by saying they were requiring a signature this time, as though me signing for it on my end decreases the chances of the item being lost. All it really does is ensure I'm not ripping them off, BTW, which I found insulting. Anyway, when I respond to them I tell them that all they HAVE succeeded in doing is now making it necessary for ME to be around when the product is delivered, which is once again putting the burden on my shoulders. Should I not be here, the product will be further delayed, or I will have to drive to pick it up. Great. So they respond telling me not to be "nasty". Nasty? I wasn't nasty, I was and am ANGRY and have a kid who is still waiting for his order. They respond to this by saying "We wish to stop the conversation here. You should receive your package soon. Just to let you know we used UPS before, they lost more than 10 packages for the first week we used them." once again admitting that their chosen shipper frequently loses stuff. Incredible.  
 
I ran a national customer service call center for 5 years, and have to say if anyone, from the lowest to the most senior person, EVER and I mean EVER treated a customer this way, they would be out the door so fast their head would spin.  
 
So, I say to all of you - if you have a choice or an option: AVOID THIS COMPANY AT ALL COSTS. They are amateurs and IF something goes wrong with your order, you will have to do all the work to set things right. Do not support second rate companies like RHS when there are so many other, better, more reliable companies out there. Or, pay your money and take your chances. Caveat Emptor.  
 
EDIT - Just when I thought these guys couldn't tick me off any more, I notice RHS felt it necessary to formally reply to my review, debate my complaint publicly, and argue about the validity of my anger. I have the right to be angry - remember me? - I'm the person who spent my money at your "store" and still don't have my stuff. Again, this is a textbook case of how to NOT handle customer service and another indication that this is Amateur Hour. I'm done with this silly, childish, almost funny little company and if you're smart, you'll do the same.

This review was modified by its author, nowayjose45, on 2/11/08 8:03 AM.

Well first off I had to cancel my order because realhotstuff showed an item as in stock that actually wasn't and they waited until it was time to ship the merchandise to realise they did not have it. Now understand I ordered the product first thing in the morning and they had all day to contact me and let me know there was a problem. That never happened and I paid extra for rush delivery (next day at 3PM). I even got an email from DHL saying my order was going to ship and then 2 hours later (10:30PM) I get an email saying it did not ship and it was now out of stock. When I checked my email in the morning I was very upset and I sent an email letting them know that I was not happy and that I wanted to cancel my order. They quickly returned my money and apologized, but all I really wanted was fast delivery of the product I ordered. As it stands now I would not recommend using express shipping with realhotstuff.com unless you contact and confirm with them that they truly have the item in stock and can deliver in the agreed upon time frame.  
 
***Update***  
 
In response to realhoststuff.com's response:  
 
I have purchased many items online from reputable stores and I can easily say that their express deliver service is way ahead of yours. Bottom line is I paid for express shipping and you failed to deliver this one time I tried to purchase from you. What am I supposed to think? Sure most people are happy with your service, but I did not have a similar experience. I asked for speedy delivery, for something that showed as "in stock" on your website, which you said you could provide and you did not deliver.  
 
Update #2:  
 
Obviously Realhotstuff cares a lot about their rating here and it is easy to see most people are happy with the service they provide. I wish as much care was put into my order as others here have had. I appreciate the fact that realhotstuff refunded my money promptly though I expected nothing less when they did not deliver the merchandise in the agreed upon timeframe. My main complaint is with how the inventory indicated that the item was in stock and I did not receive any indication that the item was out of stock until it was too late to change my order. Normally this is not a problem, but for express delivery I see that as a big problem especially for a smaller company like Realhotstuff. Anyway I will set my rating to somewhat dissatisfied since Realhotstuff really seems to try and make things right and maybe it was just a one time mistake. I am still not happy with how the transaction went though.

This review was modified by its author, number6ebf, on 2/29/08 9:22 PM.

I ordered thinking shipping would be fast and I could check on the tracking of my order.I ordered on Sat March 10. I'm still waiting and tracking is a joke only the first confirmation, that the order was ready for shipping on march 11 and would be shipped on March 12, but no update and status on my order.I would like to know where my order is.  
A: USPS.com does not provide real time tracking. If you choose 1st class mail, it is supposed to be delivery confirmation. They will update the status online after they deliver the package.  
I don't get it, what good is tracking when you can't track your item and they don't let you know the status til its been delivered.

This review was modified by its author, Kid Flash, on 3/14/07 3:05 AM.

Kinda crappy way of fitting a 1gb microSD card and miniSD reader into the supercard lite box. I recived the package and the supercard lite box was dented (compared to another supercard lite package I have ordered from another store).  
 
My superkey did not work at first. I recived one that was dirty and had to chip off the melted plastic. I would have not know that was the problem if it wasen't for a website. ME+PRODUCT=SCREWED.  
 
Although the box was a minor problem, and the superkey made me think again from ordering here again, I loved the fast shipping (4 days).

This review was modified by its author, phoood, on 9/19/06 9:57 PM.

got my cyclods and my 3-in-1 from this place, regular shipping was fast and i got both of my products very fast. the box was not huge and wasteful like newegg does for small packages.

I ordered even though they were out of stock, and they got in stock the next day! Shipping was on time, but I almost exchanged it because of the V1.32 firmware, but that really isn't RHS's fault, is it?

Very quick shipping, I did not expect it to arrive so soon (especially since I ordered at night.) Product may have had problems but I highly doubt it happens often.

The name of the website saids it all! Your one stop shop to get the hottest products!

This review was modified by its author, infamouschi, on 4/5/08 10:19 AM.

Quite possibly the fastest support response I've recieved. The cycloDS black had been out of stock in most stores I had been looking at so I quickly made a query and a reply was made within 3 or so minutes. Prices are usually cheaper than others and userbase is considerably well informed.

Got a bad item from them, sent that one back. They claimed that they'd test the next one before sending, but they didn't because the second one was bad, too. Gave up. Kept the semi-functional item.  
 
On a positive note, in both cases they were extremely fast in getting my bad cards to me.

This review was modified by its author, SuperDev, on 12/6/07 8:26 PM.

Great store, had an issue with the order, but they took care of it quickly and professional.

This review was modified by its author, jelcik, on 9/22/07 5:23 PM.

At first glance- RealHotStuff.com may seem like a sort of sketchy site. But when I ordered my EZ Flash IV (GBA Size) from http://www.realhotstuff.com/ezflash-size-p-294.html, everything came as was described, and worked. They were very quick, and professional- my order was shipped the same day I ordered it. I received the product 3 days after I bought it (UPS first class.) I highly reccomend to buy from this site.

This review was modified by its author, glass660, on 11/13/09 9:34 PM.

This merchant does care about the customer, and will try to help you when any issues arise.  
 
There was some misunderstanding during my last purchase, and it was corrected without issue. I have also bought previously from them, and have always had a good experience.

This review was modified by its author, dragonmar1, on 11/13/09 2:46 PM.

Having ordered from RHS in the past, I knew right where to go for my Nintendo DS accessories. I ordered the product Saturday late in the evening, and on Sunday morning realized I had mistakenly put the shipping address for Minnesota, not my state!  
 
I put a ticket in with RHS and they promptly changed the billing address. Monday, the shipping address still said MN, so I called customer service. I was able to get through right away and their friendly service representative quickly fixed the issue and reassured it would be shipped to the correct address.  
 
Just wanted to say that this is the fastest and easiest I've ever had a mistake corrected with an online retailer, and that it was the easiest to get ahold of customer service (Better even than most online big name retailers Customer Service).  
 
Even though it was my own stupid mistake, they treated it with care and courtesy and swiftness.  
 
Thanks RHS!  
 
Update: As promised, RHS delivered and I got both products on time! Thanks!

This review was modified by its author, Kit630, on 11/19/09 2:53 PM.