I ordered a very high-end Quad-Core computer from these guys on December 11, 2008. I was originally told it would be 3-4 weeks to get my new computer. Then, it was changed to 5-7 weeks. It has now been 2 months, and I still have NO computer!! They billed my credit card on Dec 11th, the date of my order -- but I have NOTHING to show for it!! Their website is shut down, their 800# is not working, and the number given on my credit card statement is disconnected. BEWARE!!

I ordered this notebook more than 6 months ago, and have had major issues since I purchased the machine. Spending over $5,000 apparently does not encourage higher levels of customer support, as it was eventually determined that the notebook, before and after being sent back for a mainboard failure RMA, was suffering from a faulty fan over the processor.  
 
At this point, I could get a machine taht would do video editing for a lot less than $5K, and most likely a lot less headache.

I was drawn to this compay because of their Mission Statement on their web site. I found them to be personable, professional and responsive to my needs. I better understood my computer needs after my phone conversation with them. I love my Xtreme notebook. My trust in this company and it's computer products has been well supported. The 24/7 tech support has come to my rescue on a few occasions. I found that they are willing to go the extra mile to take care of me, and for that, I am grateful. I recommend Xtreme Notebooks because they have provided excellent customer service and a superior computer to me.

Good custormer service. Problems occured, but everythings should be resolved. Read other peoples reviews for a better idea.

This review was modified by its author, gitpo, on 8/18/04 6:27 PM.

About 6 months after receiving my 8854 pro-star laptop from xtreme, I noticed an odd rattling noise coming from inside the case. When I turned it over, I noticed that the cpu cover had partially melted. The computer continued to run fine and I didn't pay much attention to the rattling noise until 6 months later when the machine stopped booting entirely. I removed a few of the cover plates, the battery, etc trying to find the source of the rattling, and found a loose component of the motherboard jutting out an opening!  
I was now in my extended warranty through xtreme, so I shipped it to them for repair. They had it for 2 weeks before shipping it to Pro-Star, and weren't going to honor the repair. I was worried about xtreme's unwillingness to pay for the repair, so I called Pro-Star directly and they assured me the damage was not a result of user-tampering.  
 
A month after sending it in, I finally get the computer back. 30 days later, it won't boot again. This time the lights come on but the system fails to POST.  
 
I contact xtreme, who tells me to reseat the RAM chips (which involves removing the keyboard and coverplate to expose the motherboard). I reseat the chips, I swap them out, put them in one at a time, exchange them, etc to rule out a RAM problem. No go. I send it back to Pro-Star.  
Of course, Pro-Star comes back and said a RAM module was faulty -- which I disagreed with, but hey they obviously have more experience than I do with faulty ram modules. They ship it back after another 3 weeks.  
 
It works for 10 days. Angry, I call xtreme, who issues another Pro-Star RMA. I ship it back AGAIN. (My total shipping costs are well over $100 at this point).  
 
Pro-Star has the machine for several weeks, then calls me up asking if I've tampered with the unit. Of course not! Especially not after the first RMA scare! Turns out, the CPU had become unseated and a pin on it was bent. How could the CPU have become unseated and a pin bent, when the unit had worked for 10 days prior to it finally dying again?!! I had a simple answer: It must've happened during transit, or Pro-Star screwed up. Xtreme had a simple answer as well: I had screwed with it and done the damage.  
 
And now we get to xtreme ...  
Xtreme quite rudely informed me they were not paying to fix the notebook, and that I had tampered with it. They've already spent over $500 on the laptop (big deal, I've spent almost $3,000). They then said that since there is clear evidence that the keyboard and coverplate have been removed, that they will not warrant the unit. They were the ones that told me to remove the coverplate and keyboard in the first place!  
 
xtreme was rude and sarcastic in their e-mails, and completely unprepared to believe that this damage could have been caused by anything other than me tampering with it. When I insisted the damage could have been caused by Pro-Star or during shipping, and that I had 4 other notebooks all from Pro-Star ALL faulty, they scoffed and dared me to give names and serial numbers so they could attempt to "substantiate my claims". When I provided names, RMA #'s and serial #'s of all 4 units, they stopped responding to my e-mails.  
 
I informed xtreme to tell Pro-Star to send me back the unit as-is, to which xtreme agreed to do. Two weeks have passed, and I still have not received my notebook. I called Pro-Star, who said they refused to pay for shipping it back to me and that xtreme would be calling me to discuss it. Well, xtreme has apparently known this fact for weeks and they have failed to contact me.  
 
Update: Finally received the notebook 7 weeks later, after several angry phone calls.  
 
As to Xtreme's response -- quote all you like, it reveals your true nature.  
 
Matthew 23:28 - So you also outwardly appear righteous to men, but within you are full of hypocrisy and iniquity  

This review was modified by its author, rmsimpson, on 8/23/04 5:59 PM.

My church has now bought two of the Prostar 8794 laptops! They are both great machines, one is used for video editing and graphics applications, and the other is for music applications. Customer service was awesome, and I myself could possibly buy one of these in the future!!!

I found this company extremely friendly and easy to communicate with. My laptop was backordered and they kept me informed about arrival dates in the factory and shipping dates. Once shipped, there was a glitch in scanning for Fed Ex shipping and they contacted the shipper to confirm the order. They remained in constant email contact to assure that my computer arrived.

ProStar 8794... Great product!!! After setting up the operating system and installing the drivers, I benchmarked my system using multiple utilities. The scores I received were better than I expected. Excellent machine for the money! If I were to say I received great service from Xtreme Notebooks, I would not be giving them the credit they deserve. I see myself doing business with them again in the future! In summary... Great company, quality products!!!

I purchased a Prostar 8814 to use as a portable video editor. I use Premiere Pro to create everthing from short 5 minute Avi's for church to full two hour movies of special events. The notebook has performed up to expectations actually just like my full size desktop editor. The salesperson at xtremenotebooks provided me with excellent advice that helped me make ordering decisions that would give me the computer I needed for the job. They were excellent to work with and very knowledgable about their products. I would not hesitate to purchase from them again.

First of all the type of custom laptops that XtremeNotebooks sell are the most powerful laptops I've ever seen. XtremeNotebooks had the best prices that I was able to find in my week long research. They were very helpful. Built my machine faster then I expected and shipped a day earlier so I received it 5min after them email qith tracking info came! You should have seen the look on my face.  
 
The notebook is awesome! No dead pixels on the screen. It was configured accurately to my specifications. All software/accessories were included.  
 
I will deffinitely do business with them again!  
 
If you order from them, better call them up on their 800 number. They'll give you good advice! They can do some things that are not (yet) available on the website.  
 
I'm extremely pleased.  
 
P.S. If you don't like crowds, don't buy from them. Everywhere I go, my new 17" notebook attracts a crowd instantly!

Communication with the sales department was very good. Product better then I expected upon arrival. Easy setup right out of the box. Nice looking, light weight, Mouse Pad works better them most. Surprisingly customer service follow up after sale.  
 
I highly recommend Xtremnotebook Computers.  
 
Felix Foggia  
Systems Design Technology  

This review was modified by its author, ltisound, on 5/5/04 8:14 PM.

Xtreme Notebooks, Inc and there staff have been a pleasure to work with. Had only a small problem with some accessories they were very quick to remedy the problem. I am a very satisfied with them and would recommend them to everyone purchasing a laptop computer.

We just love our thin (2)lb. laptop computer. We highly recommend Xtremenotebooks. They deliver!

I have purchased my laptop Prostar 8814 from Xtremenotebook. Best price on my comparition list. Transaction went smoothly. Sale Rep, Steve and Dave are very helpfull on a few accessories of this laptop. I will revisit Xtremenotebook for my future need.

I just learned a few minutes ago that the laptop shipped yesterday at four. I now feel a bit apologetic about leaving the scathing post below. They may have tried to call and could not get through. I can overlook the not calling bit, since the check is really in the mail this time. The delay may not have even been their fault. I read another post that indicated there was some problems with their partner ProStar. However, I do not know this to be fact, since they never bothered to tell me exactly what was going on. In my opinion, since they do sell a lot of high end products. They should realize that their customers are not the average user and treat them accordingly. In the end I am no longer angry at the delay. I am angry that they didn't pry more information out of their partner and keep me informed. A little status update like "they're burning it in now" would have gone a long way with me. If I had been better informed I never would have left the previous post.  
 
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I was in the looking for a new laptop and found, what seemed to be, a great deal at Xtremenotebooks. As always, I checked reseller ratings as was quite pleased to see they had a really high score. At this point however, I do not believe they deserve that rating or anything close to it. Let me explain; I ordered my laptop on March 29. While I was on the phone with them, they charged the creit card (which is odd, normally most resellers don't charge until the product ships), then said it would take seven to ten business days to build and ship. It is now at fifteen business days. The order status says "shipping soon" it has said this for the last two days. I have called on numerous occasions, "the check is in the mail" is all the response I get. I am further annoyed by the fact that I called this afternoon, they said they would check into it and call me back, they never called me. As I have many other systems, I do not "need" this one. I am more annoyed about the run around and the apparently unrealistic expectations regarding their manufacturing process. I have never purchased a pre-built system before, after this I will never do so again.

This review was modified by its author, Surr3al, on 4/15/04 5:46 PM.