Having placed my order for truck parts, 7/31/09 at the California office, they immediately transferred the order to their Virginia warehouse, much closer to Ohio! This appropriate action, plus shipping by ground delivery, I had the needed parts in my hand, in 3 business days! Now THAT'S service, from coast to coast! I have to give you guys an excellent job rating, for efficiency, with this order!  
I will be ordering additional parts from Parts Train, for all my future orders! Thanks for making this site available for all us Old Fogey's on SSA, who can't afford local retail prices for parts we need, immediately! GOOD JOB, well done!  
"Swabbie"  

Ordering went well enough. Two pieces of a Honda exhaust: the mid-pipe and the muffler. I received tracking orders for both parts the same day. The Muffler came within 2 days. The midpipe is a different story; although I have a tracking number, Fedex has no record of receiving the part. Calling customer service claims that it has to be sent out of a THIRD warehouse...with no ship date yet. It's a good thing I paid with Paypal....I can at least dispute the charges (YES, they DID charge for the ENTIRE order, the day I placed it!)

This review was modified by its author, Stoodybaker, on 8/5/09 4:14 PM.

This is a company that operates out of the Phillipines and they deal through a warehouse in Ca. I ordered an entire exhaust from the cats back when switching from single to dual exhaust. The order came in pieces by Fed Ex with no packing slips and no accounting for what the pieces were. They never sent me a detailed email of the invoice either. They had to additionally ship me one of the mufflers that they forgot to send (after arguing with them about it) and after another fight they were suppose to send the tail section they also forgot to originally ship. Now they claim the tail section is out of stock and refunded me an adjusted amount (due to the package discount). Customer service disputes their own web site which indicates that it is in stock. I think they just didn't want to eat the shipping on sending me another forgotten part and they expect me to reorder at the higher price plus shipping. After more arguments they agreed that if I reorder I will get free shipping and the tail section at the credited price. We'll see. How can they be out of stock indefinitley on a Walker tail section for a Grand Marquis? The price they gave me kicked everybodies butt however, the horrendous Phillipino customer service and the "going on 3 months" in trying to get my exhaust system will make me never do this again. I'll just go to Ford next time and be done with it. They are a scarry company means they are technically not even in this country and you can never speak to someone truly accountable. I am glad that this is almost over with.

This company is a scam. They use bait and switch tactics to get you to buy higher priced items. The items shows in stock, you order oneline, they take the money from your account before processing your order, and then they wait 4-7 days to tell you the item is out of stock,then you are told it will be another 3-4 days to get a refund. I called customer service, was hung up on once, waited 30 minutes the second time only to be told they could not help me. I then tried callilng back to order the same part. I was told the part was in stock, I asked the sales person to verify that it was. He assured me that it was. When I told him that I had just spoken to customer service and was told the part was out of stock he hung up on me. Be warned if the price seems to good to be true it is. (also US Auto Parts, Parts Train, and Auto Parts Warehouse are the same compnay).

Hi ordered my door handle for my car. It was a fast  
painless way to get it. I received it a few day's  
later no problems. It fit perfect i will be back for other parts.  
 
Thanks,  
Chris

They did NOT have my "in stock" item.. but they did refund my money with in the week. I suggest calling first/or ordering via phone if you are counting on the part.

Item was exactly what I ordered. It fit perfectly on my car and took very little time to install. In addition the shipping was very fast, received part in a few days. Thanks much and will do business in future. I'm a very satisfied customer.  
 
Charles Egland Jr.  
 

Ordering from Partstrtain was a pleasure and shipping was right on time. I was happy with the prices but the quality control could have been better. The grille was ok and fit just fine. The bumper had a slight crease on the drivers side and one of the bolt holes was not properly cleaned.

Average parts selection, shipping and handling costs are outrageous. Ships fast.

Overall service good.  
Took about a week for the part to be shipped. With weekends included, it took about a week and a half to recieve shipment after order was placed. (time was not a huge issue though so I chose the least expensive shipping method). All in all, a low-hassle transaction.

good prices...fast delivery but wished they had my Clutch Slave Repair Kit in stock but other than that they were great and will continue to use them for my part needs

got the order very quickly and was exacly as I ordered

Great company With Great Parts And Prices.Had A Problem And They Resolved It very Quickly.Shipping Was Also Very Quick.

I have ordered from you in the past and I have never had any problems when buying one item. This last purchase I ordered two things and will be receiving them a week to two weeks apart.

When I ordered the item online it said it was in stock, They sent me my money back and did not say why, so I called. I was told that the online site was not always up to date and that they were out of stock, well I have check back for the last 2 weeks and it still says in stock, but they are still out of stock. I guess I order from a different place.