Ordered on a Thursday evening, items shipped on Friday afternoon and received one day earlier than expected.  
 
Good customer service, email communication was prompt and accurate, overall great experience.

Instructions were simple. All parts were top quality and it worked!

Excellent support service with almost immediate and comprehensive reply no matter when

Prices were great. Order was correct and delivered in a timely manner. Was able to find things I was having problems locating locally and on the internet.

Autotoys should be commended. Customer service still means something to them. I have shopped around and their prices can't be beaten. They even offer coupons on top of the great savings they already offer. My orders are always processed and shipped promptly. Most recently, their customer service department was helpful in assisting me with getting an item returned, which they said the'd replace. I'll continue to do business with them in the future.

Nice website, good product, excellent communication and shipping. I would order from Autotoys again...

Merchant is either too busy or doesn't really care about the order people made.  
 
Several emails later, only to find out my PIAA bulbs were in backorder. One pair finally arrived after month and a half, but had heavily scratchs on tips in addition of signs of broken side seal (tape.) Returning the refurbish-like bulbs along with pictures as evidence. Merchant didn't bother to compensate the $9 it costed me to return, not even an apology.  
 
With the lengthen time it took and the cost of returning, I'd be better off by buying local. There are e-Merchants go out of their way to make a good impression to gain trust from their new customers, but not this one.

Lot of useful information on the Website. The Pac OS2 module work great in my GMC Envoy. Fast Shipping. I sure will buy from AUTOTOYS again.  

I would love to give a review, but even still as I sit here writing this, I have not received my item. It took 8 days just to process the order and then it is now scheduled to arrive on the 3rd. I guess I will wait and see. I would like to know what takes 8 days to process an internet order.  
 
Not very happy!  
Robert Kellums  

Website was easy to use. Found the item I wanted at a good price. However, the item ordered was not shipped but a substitute item was shipped at a discounted price. I was disappointed at first but accepted the substitute item which is working very well, except that I would have preferred to have the unit with the TV tuner. I would shop with Autotoys again.

This was a very simple transaction gone bad due to lack of communication from Autotoys...Below is the content of the last communications with them.  
 
June 13, 2008 (My E-mail to them):  
 
"Hello Again,  
I received my order yesterday via UPS. I rec'd the Stinger SHT301 OK but you substituted the requested matching SHT302 with an SHT303...What is going on with you folks...First my original order for the Tsunami terminals never arrived & I never heard from you...I finally contacted you only to find out the manufacturer sent everything back because of problems and with no time frame for getting them again...A simple e-mail to inform me would have been appropriate...I agreed to substitute with your suggestion of the Stinger HPM series SHT301 and matching SHT302 terminals and now I find you have substituted the SHT302 with an SHT303 with no explanation...Your lack of good communication regarding this whole process has been uncalled for...You know as well as I do that if the shoe was on the other foot...etc. etc...Anyway, I would appreciate an explanation as to why you substituted and what the difference in them is, and our next step...Thanks...John Godby"  
 
No response from Autotoys...I sent the message again on 06-17-2008:  
 
"Dear Staff,  
Last Friday I sent you the below e-mail regarding my order. I have not received a response and I'm beginning to think you may not have received it. I will appreciate your response regarding my order. Thanks  
John Godby"  
 
This is their response on 06-17-2008:  
 
"Sht302 replaced with the 303 with stinger  
We are stinger authorized"  
 
Need I say more!...Following their response, I did not pursue the issue further and kept the item...Communication with these folks did not work very well...I went so far as to try locating a telephone number to contact them...of course they have no listed telephone number...It would be difficult for me to place another order with these folks...Thanks & have a fine day...John Godby  

great prices! great customer service! Will definitely tell my friends about you!

Everything was good with them. I asked them a series of questions I had and they responded promptly. Very good seller!

Rapid shipping and resolved a minor issue very quickly - corresponded on a Sunday to get it resolved. Excellent.

I would never buy from them again. I processed multiple tickets and did not receive replies to most all of my questions. There customer service is the worst.