The product I ordered was received in a very timely manner and was all Autotoys web site had stated. I consider the purchase a total success and would certainly be willing to return and do business with them again.

Excellent communication & shipping. Installation was easy & aux jack works perfect.

Buyer be very aware by doing business with these folks. I was charged $28 shipping and handling (for a $20 order) and received my parts almost a month later. This was NOT the post office's fault; these guys managed to take over 2 WEEKS to ship my package. I inquired on the status after the week and a half (I normally get packages within 3-5 days) and they said they had just shipped it and that there aren't any tracking numbers. Plain and simple lie folks: a week later I get an email notifying me that USPS has received the package from the vendor and they provided me a tracking number.  
I was furious. I requested a refund for the $28 charged to me for shipping and handling (it was literally a couple lb small, plain, box). They referred me to their terms and conditions stating that their "may" be delays in their shipping. As an excuse, i don't buy that. I can write "this product may suck" in my small print but i wouldn't expect that to get me off the hook for anything. They ignored my request for a refund as well as my request to talk to someone over the phone. Over email as well, these guys stopped responding to me.  
These guys are very rude too. I've done a lot of business with online vendors and these guys have the WORST customer service i've ever seen. Rude, condescending, and curt. I will NEVER EVER do business with these guys again. If you need a car part, i'd suggest getting it from anyone else but them. I wouldn't buy from them again if everything was 90% off.  
I’ve seen that autotoy’s actively monitors their reviews on here and responds strongly to the negative ones. No matter what they say, I am telling the honest to God truth and every detail of my experiences above are accurate. Autotoys: If you have issue with what I’ve written above, feel free to contact me on my phone as was requested  
 
*** Response to Vendor comments ***  
 
Not sure where to start, but bottom line up front: I have shipped to APOs many, many times from many different companies and not once have I had to wait for a package longer than 10 days. There is nothing complicated about it...nothing. USPS, UPS, FedEX...no difference. I know because I frequently ship from APO to the US. Visa versa with friends and family. And contrary to what was said, yes, actually most vendors DO ship to APO addresses. I haven't met one yet who hasn't.  
 
To Autotoys: I suggest you take the opportunity to significantly streamline your shipping process. Chasing every bad review with excuses, and disclaiming responsibility for everything under the sun in your hidden conditions and terms is not the solution to your problems. Accusing your customer's of "lying" and "misleading others," when in fact they are not, is a pretty big foul in my opinion.  
 
I reiterate my point, buyer beware. And if you have the slightest bit of dissatisfaction with the service from autotoys, re-read their reply below, this is what you have to look forward to.  
 

This review was modified by its author, Rogers1438, on 11/9/09 8:40 PM.

Drove to several local stores, and could not find what I needed. AutoToys had it. Reasonable price, and the item arrived quickly. I've already installed it in my vehicle, and it works fine. Thanks.

After seeing this part on Amazon for over $80, decided to keep looking and I found the part I needed for $10 plus shipping on autotoys.com. I am completely satisfied with the part wil return for my auto and truck needs.

Autotoys had the dash kit I needed and got it to me quickly for a super low price. I'll be back!!!

didn't like it the customer service as soon as i buy the items no one wanted t respond to my emails

Very quick order confirmation messages. Order delivered in less than 1 week. Found the part I needed easily. Nice to have pictures of parts. I was sure I was going to get the right part because of the picture. I will come here first for my car parts.

Terrible experience.  
 
Ordered an OEM-equivalent, Pioneer-based CD changer for my BMW. Paid $198. Received a Kenwood changer that costs $124. Mounting brackets did not fit the BMW...had to use velcro an ghetto-rig a mounting contraption to avoid having to return it (at my expense, of course). Run, dont walk, from this company.

Order was quick and complete. Pricing was the best I could find. Free shipping was a bonus.  
 
I plan to use autotoys for future purchases.  
 
Thanks!!

Ordered relay and harness kit. Best price on the internet. Got exactly what I expected - looks like an OEM-grade GM-style relay and a quality harness. Harness is not weathertight, as expected.

I have been a customer for 10 years, and have purchased many items. I keep coming back for a few reasons I would like to share:  
1. Best price anywhere.  
2. Best service anywhere.  
3. Best tech support anywhere.  
4. Fastest delivery anywhere.  
5. Nicest reps anywhere.  
 
Why go anywhere else, when the best is right here?  
 
Chip Elliott  
Manchester, CT

The products that I ordered was exactly what I needed thanks to the description given on the web page. The items were easily purchased with no hassles and shipped quickly.

they handled my refund properly. I have no problems with them

This review was modified by its author, joe2121, on 9/5/09 5:43 PM.

This was without a doubt the worst experience I have ever had with a company of any kind.  
My product was backordered...no one ever told me. I had to ask after a week of my order sitting around.  
I asked for a replacement...no one ever let me know a new product recommendation.  
Finally the order shipped, the price was never adjusted to match the new product, so I was overcharged.  
When I finally got the product, there was no invoice or paperwork that I needed to do my install.  
 
This was the worst customer service I have ever received from any company. It was so bad in fact that I was forced to submit a complaint into the Better Business Bureau.  
 
I WOULD NOT RECOMMEND that anyone shop from this company. And if this trend continues with other customers I don't see this company staying around.  
 
Oh, by the way...evaluating companies was my profession for a number of years.

This review was modified by its author, hitman17, on 8/28/09 11:02 AM.