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Store Rating and Reviews Autotoys / Sound Conceptions

Homepage: http://www.autotoys.com/ Shop Now at Autotoys / Sound Conceptions
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Six-Month Rating: 6.13 / 10
Six-Month Reviews: 20
Lifetime Reviews: 91
   
Lifetime Rating: 6.35 / 10 All Stores Avg.: 8.12
6.97 Pricing of Products and Services
5.66 Likelihood of Future Purchases
5.53 Shipping and Packaging
4.79 Customer Service
2.50 Return or Replacement
Show Reviews Read all 91 reviews below.
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American Express
Discover
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COD
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Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
177 MAIN ST  
FORT LEE NJ  
http://www.autotoys.com
customer support email:
www.autotoys.com - See www.autotoys.INFO for conta
phone:

customer support:
www.autotoys.com - See ww
business hours (est):

FAX:


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 Autotoys / Sound Conceptions Customer Reviews - Page 2
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Very Dissatisfied
Reviewer: tahjmaaliq
Click Here to See the Profile for tahjmaaliq

7/24/09 1:45 PM
I've been shopping online for a long time now, probably 90% of my shopping is done online. This is the worst company I've ever dealt with. I placed my order on Thursday, July 16th and as of today, I haven't recieved my order nor have I even gotten a tracking number. I've emailed them probably about 10 times now and they give me the same response, your order has been shipped. Well, if its been shipped then give me a damn tracking number. Oh, and as soon as you place the order, there goes your money out of your bank account. This is one of the worst online companies I've ever dealt with in my shopping experience. And now I have to go out of town and people in my neighborhood steal packages out of your front door, so that's just great in case the UPS guy delivers the package and leaves it at front dor. STAY AWAY FROM THIS COMPANY, SHOP SOMEWHERE ELSE AND PAY MORE TO AVOID THE HEADACHE, IT'S NOT WORTH IT...

This review was modified by its author, tahjmaaliq, on 7/24/09 1:51 PM.

Reseller Reply    
Posted by
8/21/09 6:02 PM
This order was actually shipped promptly. As specified in our terms and conditions, not all orders have tracking #s because some are shipped out of distribution warehouses. The customer was made aware the product was already in transit to him repetitively via email.

Autotoys / Sound Conceptions
autotoys

Very Satisfied
Reviewer: James Beretta
Click Here to See the Profile for James Beretta

7/12/09 11:12 PM
The order arrived complete and in a timely fashion  
Instillation of PXAMG and HD Radio in my 2009 Z06 took about an hour and was easy as described.  
The systems was online with the second engine start as stated and works just as advertised  
Thanks for making this a pleasant experience

Very Satisfied
Reviewer: jimndeb89
Click Here to See the Profile for jimndeb89

7/4/09 12:12 AM
I purchased the PGHFD1 IPOD control for my 06 Ford Mustang to upgrade the shaker 500 factory radio. The wire harness was easy to install. The product worked like a charm was Simple to install just like its name. Sounds Great with my Ipod generation 4 all functions on the Ipod work well just a little getting used to what button on the radio does what however that was easy to overcome, also ended up having to move dipswitch #1 down to the on position in order to get everything to work on the Ipod. All instructions were easy to follow disconnect the battery!!! The Product performs just like what was written in the product description. I will be placing my next order with WWW.AUTOYOYS.COM.Thanks for the great product.I will be ready to install another one in my 04 F 150. JB from So. Calif.

Very Satisfied
Reviewer: schinitz
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6/22/09 9:52 PM
Autotoys had exactly and everything that I needed to make my electronic hookup to my stock truck stereo easy and painless.

Neither Satisfied Nor Dissatisfied
Reviewer: ram8109
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6/20/09 3:34 PM
This was he fist time I had bought any item from autotoys it took awhile to get here and they do take the money first then ship later and I do mean later like two days later the product was ok with the exception that the highs didn't work on the amp and shipping being a bit steep for something under 1.5 lbs I would recommend if you had no hurry for the article your looking for and didn't mind paying a hefty price for shipping or dindnt mind something dindt worked I worked around it . :)

Very Dissatisfied
Reviewer: PIZZADOC
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4/30/09 9:45 PM
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH . ORDER PLACED AT 3PM 4/09. MONEY IMMEDIATELY RELEASED FROM PAYPAL. NO WAY TO FINDOUT ANY THING UNTIL I COMPLAINED VIA EMAIL, SINCE NO WAY TO TALK TO A HUMAN. NOW I FIND OUT THAT IT TOOK 8 DAYS TO SHIP EVEN THOUGH ITEMS MARKED AS IN STOCK. IF YOU ARE CONTEMPLATING BUYING ANY THING FROM THIS STORE, I WOULD ENCOURAGE YOU TO SHOP ELSE WHERE. I HAVE NOTIFIED PAYPAL AND CONSUMERS REPORT ABOUT THE POOR MANAGEMENT AND CUSTOMER SERVICE OF THIS COMPANY .

Very Satisfied
Reviewer: cMitch
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4/2/09 8:58 PM
This order took quite a while to get completed as I had to open up three tickets before all was completed. But as of this writing the product has been received and all is correct on the account. It would be better if a telephone contact could be made but they will respond if you are just patient. I understand that something must be saccrificed to get the good products at such good prices.Costs must be cut somewhere and telephone staff is expensive. Good Job guys. Thanks for being Honest with me.

Very Satisfied
Reviewer: Leo 29
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3/18/09 7:43 PM
Except for the shipping rate being High from UPS, I was extremly happy item # 88002020 Buick Regal Pocket. It was recieved in excellent condition and earlier then what it was scheduled. If there is ever a need for another hard to find part I will definitly come back to Autotoys.

Very Satisfied
Reviewer: marcusbryant111
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2/24/09 4:41 PM
Good company. Very prompt and easy to deal with.

Very Dissatisfied
Reviewer: dapplegate
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2/19/09 10:59 AM
I ordered an HD Radio Kit on 2/11/09 I checked the status of the order on 2/16/09 and found out it had not shipped yet. I emailed them on 2/16/09 to find out whay it had not shipped. On 2/17/09 they responded that thye did not have the item and i could contiue with the order or cancel it. I responded immeditaly to cancel the order. Autotoys the took my order and placed it into backorder. I went on line and checked and they had already charged my credit card.  
 
I looked further into this on Autotoys website under thier terms and conditions it states that they will not charge your card until it ships. WHAT A LIE. Secondly it says that they will gladly refund and cancell your order if they do not have the product to ship. ANOTHER LIE.  
 
I have already filed a complaint with my credit card company.  
 
DO NOT TRUST OR BUY ANYTHING FROM THIS COMPANY.  
they have even had thier phone turned off, and i noticed on one of thier web pages that they are trying to sell the AUTOTOYS.COM website for $1,500,000. What a joke

Very Satisfied
Reviewer: mkdale
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1/20/09 12:09 PM
prompt, accurate fulfillment. Good price.

Very Dissatisfied
Reviewer: cmbrennan
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12/30/08 9:00 PM
BEWARE OF THIS COMPANY!!! I purchased a stereo/navigation system from them on Dec 5th because according to their website, it was in stock. I got an email two days later from someone at the company stating they no longer had it in stock and could either ship me something else or cancel the order. I responded asking them to cancel the order and I found the navigation system elsewhere and for cheaper. A week before Christmas I checked my credit card statement and noticed that Autotoys.com had charged my credit card for the $1300 stereo I asked them to cancel. I logged into their website and found that the item was listed as "backordered", not cancelled. I have emailed them three times through their website AND I AGAIN emailed the person who had emailed me about the item being out of stock , as there is no way to call them or speak to someone, and they have not responded to any of my emails. Meanwhile, the charge is still on my credit card statement gaining interest and the item is still listed as backordered. I had to cancel my credit card so I can dispute the charge and the credit card company can investigate. DO NOT BUY FROM THEM!!!!!!

Very Satisfied
Reviewer: tdog999
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12/28/08 7:29 PM
great online seller. I received my order quickly and everything came as described. thank you.

Very Satisfied
Reviewer: tlyons4
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12/12/08 10:07 AM
Very satisfied with the product and service. No problems whatsoever. They have great prices, easy ordering, and fast delivery. Plus - the install package is complete with everything you need for the install. You don't get 'nickled and dimed' into having to buy additional items at inflated prices.

Very Satisfied
Reviewer: jlipsey1
Click Here to See the Profile for jlipsey1

12/7/08 7:39 PM
Item was received prompty and was just as described.

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