Ordered on a Thursday evening, items shipped on Friday afternoon and received one day earlier than expected.  
 
Good customer service, email communication was prompt and accurate, overall great experience.

Autotoys should be commended. Customer service still means something to them. I have shopped around and their prices can't be beaten. They even offer coupons on top of the great savings they already offer. My orders are always processed and shipped promptly. Most recently, their customer service department was helpful in assisting me with getting an item returned, which they said the'd replace. I'll continue to do business with them in the future.

Never returned any of my emails. Found four numbers online all were disconnected. The phone number listed with PAYPAL is a machine that will not let you leave a message. I paid $1150.00 for a Valor NVG670-WT head unit. Never recieved the unit had to put in a fraud claim with bank to get my money back. Would not do business with dont be fooled by great looking web site and great prices.

I will never buy from them again. They did not respond to my request to cancel my order, then refused to accept return of UNOPENED product. They ignored my request to cancle for several days. When my product arrived, I requested return authorization and received my "NO" within minutes of submitting my request.  
Boo.

Please, take it from me and buy your products elsewhere if you want them within 20 days of order placement. I placed an order on the morning of April 25 and it is still in "processing" as of May 1. Email sent to them unanswered, no phone number to call. Heck, I may have just been ripped off. Their lack of service is not because their prices are better, I subsequently found the same products at lower prices. Again, if you need your order in a timely fashion, look elsewhere. I purchased an amp and subs from 2 other places and they were shipped out within 48 hours.

I wish I would have read the comments prior to ordering. It took them 10 days to "process" my order and the expected delivery status is 2 weeks after the order was placed. I know in this age of technology we expect instant gratification, however, before you dismiss me as an impatient retail nightmare, read on. The two weeks is not what hacked me off (even though all the other parts for my installation are sitting in my garage waiting even though several of the were ordered later). The scary thing is that after 9 days of no confirmation or no package, when I tried to find out what happened I got no where on the website. All the links to contact someone are invalid. The "orders only" phone number has been disconnected and there is no way to contact a real person. The only information I had relative to my purchase I got from PayPal. Incidently, they charged my credit card the day after I placed the order, even though it took them 10 days to "process" it. I thought for sure I had been had. Luckily it wasn't a high dollar purchase. In fact, I was looking for a way to cancel my purchase, (which I never found) when I received the email saying my order had finally been processed. Hope when it gets her it is in good shape.

BE VERY careful before ordering from this company. It is stated someplace on their website, but it is not obvious that ALL SALES ARE FINAL.  
After placing an order, you are given entre to their support site, where the real horror stories reside. I purchased an oem-compatible cd  
changer, that did not work, and I am just now in the process of getting the converter replaced. It is difficult to get an RA (RMA) from these  
people, and there is a processing fee involved ($4-$15) depending on the total on the original invoice. There are 15 pages of Return Agreement babble.