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| Autotoys / Sound Conceptions Customer Reviews |
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Reviews 1 - 15 of 85
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10/17/09 8:56 PM
didn't like it the customer service as soon as i buy the items no one wanted t respond to my emails
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10/18/09 10:39 AM
Actually, this customer is lying.
All of his emails were answered quickly and as a matter of fact, we answered all of his installation errors (and answered all his technical questions) on a remote start install in DETAIL in our customer forums. We had an answer in detail for all his technical questions when his remote start did not work and answered his questions IN DETAIL in our forums (which is where we suggest you post questions on installs so others will benefit, not via email)
Any of our customers with access to the customer area can verify this in the thread
http://www.autotoys.info/forum/showthread.php?t=6258
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Autotoys / Sound Conceptions
autotoys
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10/4/09 5:12 PM
Terrible experience.
Ordered an OEM-equivalent, Pioneer-based CD changer for my BMW. Paid $198. Received a Kenwood changer that costs $124. Mounting brackets did not fit the BMW...had to use velcro an ghetto-rig a mounting contraption to avoid having to return it (at my expense, of course). Run, dont walk, from this company.
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10/4/09 6:04 PM
There are a few key important facts left out, this review is misleading
The customer also made no contact to us post sale even with more than clear info on how to contact us. We would have cleared up the facts below which was also shown in the product description when purchased.
1. The factory changer is not made by pioneer. It is made by alpine. No aftermaket changer will bolt into the factory brackets. NONE
2. Our product description clearly states that it is an aftermarket changer. Not a factory changer
3. Our description clearly states that it comes with its own brackets and it will not fit into the factory brackets.
4. The package includes a new changer and also another piece. A digital converter that connects the changer to the car. The value of this adapter is 100 dollars. This puts the retail value way over 198 dollars which is the price displayed. It is not only a changer. If it was only a changer that will work. Bmw will be out of business. As a matter of fact. Even if you used an aftermarket alpine change you will STILL need a 100 dollar digital converter.
Do not misunderstand the statements it was sold as an aftermarket solution which does not bolt into factory brackets and it contained more than just a changer
We have sold over a thousand such changer packages since 1996 and all of our customers understand these facts and anyone who buys an aftermarket changer whether from us or another vendor also understands it is more than a changer and will not bolt into factory brackets.
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Autotoys / Sound Conceptions
autotoys
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8/28/09 10:56 AM
This was without a doubt the worst experience I have ever had with a company of any kind.
My product was backordered...no one ever told me. I had to ask after a week of my order sitting around.
I asked for a replacement...no one ever let me know a new product recommendation.
Finally the order shipped, the price was never adjusted to match the new product, so I was overcharged.
When I finally got the product, there was no invoice or paperwork that I needed to do my install.
This was the worst customer service I have ever received from any company. It was so bad in fact that I was forced to submit a complaint into the Better Business Bureau.
I WOULD NOT RECOMMEND that anyone shop from this company. And if this trend continues with other customers I don't see this company staying around.
Oh, by the way...evaluating companies was my profession for a number of years. This review was modified by its author, hitman17, on
8/28/09 11:02 AM.
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8/21/09 8:21 PM
$13 for shipping and handling on a part that weighs 3-4 oz and it takes them a week to ship. I do not recommend this reseller. The pricing isn't that competitive and the shipping/handling charges are excessive in addition to the long "processing" time.
I WILL NOT BUY FROM THIS COMPANY AGAIN!
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7/24/09 1:45 PM
I've been shopping online for a long time now, probably 90% of my shopping is done online. This is the worst company I've ever dealt with. I placed my order on Thursday, July 16th and as of today, I haven't recieved my order nor have I even gotten a tracking number. I've emailed them probably about 10 times now and they give me the same response, your order has been shipped. Well, if its been shipped then give me a damn tracking number. Oh, and as soon as you place the order, there goes your money out of your bank account. This is one of the worst online companies I've ever dealt with in my shopping experience. And now I have to go out of town and people in my neighborhood steal packages out of your front door, so that's just great in case the UPS guy delivers the package and leaves it at front dor. STAY AWAY FROM THIS COMPANY, SHOP SOMEWHERE ELSE AND PAY MORE TO AVOID THE HEADACHE, IT'S NOT WORTH IT... This review was modified by its author, tahjmaaliq, on
7/24/09 1:51 PM.
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8/21/09 6:02 PM
This order was actually shipped promptly. As specified in our terms and conditions, not all orders have tracking #s because some are shipped out of distribution warehouses. The customer was made aware the product was already in transit to him repetitively via email. |
Autotoys / Sound Conceptions
autotoys
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4/30/09 9:45 PM
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH . ORDER PLACED AT 3PM 4/09. MONEY IMMEDIATELY RELEASED FROM PAYPAL. NO WAY TO FINDOUT ANY THING UNTIL I COMPLAINED VIA EMAIL, SINCE NO WAY TO TALK TO A HUMAN. NOW I FIND OUT THAT IT TOOK 8 DAYS TO SHIP EVEN THOUGH ITEMS MARKED AS IN STOCK. IF YOU ARE CONTEMPLATING BUYING ANY THING FROM THIS STORE, I WOULD ENCOURAGE YOU TO SHOP ELSE WHERE. I HAVE NOTIFIED PAYPAL AND CONSUMERS REPORT ABOUT THE POOR MANAGEMENT AND CUSTOMER SERVICE OF THIS COMPANY .
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2/19/09 10:59 AM
I ordered an HD Radio Kit on 2/11/09 I checked the status of the order on 2/16/09 and found out it had not shipped yet. I emailed them on 2/16/09 to find out whay it had not shipped. On 2/17/09 they responded that thye did not have the item and i could contiue with the order or cancel it. I responded immeditaly to cancel the order. Autotoys the took my order and placed it into backorder. I went on line and checked and they had already charged my credit card.
I looked further into this on Autotoys website under thier terms and conditions it states that they will not charge your card until it ships. WHAT A LIE. Secondly it says that they will gladly refund and cancell your order if they do not have the product to ship. ANOTHER LIE.
I have already filed a complaint with my credit card company.
DO NOT TRUST OR BUY ANYTHING FROM THIS COMPANY.
they have even had thier phone turned off, and i noticed on one of thier web pages that they are trying to sell the AUTOTOYS.COM website for $1,500,000. What a joke
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12/30/08 9:00 PM
BEWARE OF THIS COMPANY!!! I purchased a stereo/navigation system from them on Dec 5th because according to their website, it was in stock. I got an email two days later from someone at the company stating they no longer had it in stock and could either ship me something else or cancel the order. I responded asking them to cancel the order and I found the navigation system elsewhere and for cheaper. A week before Christmas I checked my credit card statement and noticed that Autotoys.com had charged my credit card for the $1300 stereo I asked them to cancel. I logged into their website and found that the item was listed as "backordered", not cancelled. I have emailed them three times through their website AND I AGAIN emailed the person who had emailed me about the item being out of stock , as there is no way to call them or speak to someone, and they have not responded to any of my emails. Meanwhile, the charge is still on my credit card statement gaining interest and the item is still listed as backordered. I had to cancel my credit card so I can dispute the charge and the credit card company can investigate. DO NOT BUY FROM THEM!!!!!!
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11/5/08 10:09 PM
These guys are the WORST ever online business I have ever dealt with. And I have been buying online since the invention of ecommerce. Stay as far away from these guys as possible.
Do not listen to the few satisfied customers. If you buy from these guys you are going to regret it.
Support is non-existent except for a two word reply to pages of complains dirfecting you to an upside down forum on their site.
I have had it. I bought a video interface from them. I just throught it in the trash and shopping for a replacement somewhere else.
The unit was plain with no brand name, no model, no FCC ID (wonder if it is even legal for them to be selling this). And they want you to be cruising on their forum looking for help.
No phone support ever. Even the phone number they have for ordering products is disconnected.
Well, I was warned. I read some reviews on them before ordering and just ignored them. Don't make the same mistake I did.
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11/6/08 5:22 PM
Thank you for your review for the product you purchased from autotoys.com - you are the FIRST customer to complain about the information provided with the product you purchased.
Our primary support is through email, this is printed on your invoice. Email is best because we can QUICKLY see the history of all comments and reply VERY QUICKLY
We also responded to all of your emails within a hr or less. VERY FAST. This is the best way to communicated since all our replies and yours are tracked.
I am sorry you even answering your emails as quickly as we did, sometimes within minutes, you did not feel it was fast enough.
The product you purchased is PLUG AND PLAY. It is a no nonsense easy to install unit. Even the wires on the unit are LABELED with EASY TO UNDERSTAND terms. It is labeled, 12volt accessory (power), ground, parking brake and video 1. These are the most basic terms used for 12 volt installations. The other connections are a Y harness, it simply Y in (plug and play).
You could have asked us more questions via email (which we would have responded to you very quickly) but you choose not to.
Of course everyone has their own experience level working in cars, and if you cannot understand 12 volt accessory (which is power), ground and parking brake, we would highly suggest that you see a professional installer.
This information was also posted in our forums, and as a matter of FACT, when you wrote us in an email, we responded almost IMMEDIATELY with a LINK to the DIRECT THREAD. There was NO SEARCHING through the forums for the info. You asked for it, we responded quickly and gave you a direct link to the forum post with a URL.
All the information was there. And of course, you could have emailed us again for help with specific questions about anything you had a question about and again, like all previous emails you sent to us, we would have responded quickly and directly to your email.
I am sorry you are not satisfied but everyone has their own comfort level for what they can accomplish with the knowledge they know, and as always, if you do not understand the info, we will always recommend a professional installer.
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Autotoys / Sound Conceptions
autotoys
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9/1/08 9:40 PM
I would love to give a review, but even still as I sit here writing this, I have not received my item. It took 8 days just to process the order and then it is now scheduled to arrive on the 3rd. I guess I will wait and see. I would like to know what takes 8 days to process an internet order.
Not very happy!
Robert Kellums
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9/26/08 5:46 PM
There was a mishandling of your order, which is rare, we try to avoid it and we apologize. I have issued a credit of $8.00 to your order of $17.90 which brings your total cost of your order for 2 products to under $10.00 - Your package is to be delivered shortly.
thank you for shopping www.autotoys.com |
Autotoys / Sound Conceptions
autotoys
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9/1/08 9:05 PM
This was a very simple transaction gone bad due to lack of communication from Autotoys...Below is the content of the last communications with them.
June 13, 2008 (My E-mail to them):
"Hello Again,
I received my order yesterday via UPS. I rec'd the Stinger SHT301 OK but you substituted the requested matching SHT302 with an SHT303...What is going on with you folks...First my original order for the Tsunami terminals never arrived & I never heard from you...I finally contacted you only to find out the manufacturer sent everything back because of problems and with no time frame for getting them again...A simple e-mail to inform me would have been appropriate...I agreed to substitute with your suggestion of the Stinger HPM series SHT301 and matching SHT302 terminals and now I find you have substituted the SHT302 with an SHT303 with no explanation...Your lack of good communication regarding this whole process has been uncalled for...You know as well as I do that if the shoe was on the other foot...etc. etc...Anyway, I would appreciate an explanation as to why you substituted and what the difference in them is, and our next step...Thanks...John Godby"
No response from Autotoys...I sent the message again on 06-17-2008:
"Dear Staff,
Last Friday I sent you the below e-mail regarding my order. I have not received a response and I'm beginning to think you may not have received it. I will appreciate your response regarding my order. Thanks
John Godby"
This is their response on 06-17-2008:
"Sht302 replaced with the 303 with stinger
We are stinger authorized"
Need I say more!...Following their response, I did not pursue the issue further and kept the item...Communication with these folks did not work very well...I went so far as to try locating a telephone number to contact them...of course they have no listed telephone number...It would be difficult for me to place another order with these folks...Thanks & have a fine day...John Godby
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8/31/08 10:05 PM
I would never buy from them again. I processed multiple tickets and did not receive replies to most all of my questions. There customer service is the worst.
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9/2/08 6:49 PM
We do not respond to emails of a hostile nature and ban the emails. We also reserve the right to refuse sales to any party as per our TOS. |
Autotoys / Sound Conceptions
autotoys
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8/31/08 3:38 AM
A total NIGHTMARE from start to finish. I could not have been taken care of worse. I wish I had never done any business with you.
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8/2/08 5:58 PM
Placed an order. Did not receive confirmation. Emailed immediately, did not receive reply. 12 days later reversed charges. Losers.
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7/18/08 6:07 PM
Autotoys.com
Customer service worst I've ever encountered. 5 days after I bought an item, I still didn't know if the company was alive other then Paypal deducting money from my account and paying Autotoys.com. No replies to my e-mails about order status or shipping information. No phone number posted on website. When I voiced my concern on their bulletin board, they deleted my post and banned me from the forum. That shows you that they can't take criticism and delete anything negative to have the appearance of a superb Internet merchant. They even boast that they have been online for 14 years in their forum. Who cares if the customer service sucks? I rather deal with a company that has been online for only a year but has a great customer service. I would think twice before buying from Autotoys.com
This review was modified by its author, JadeMonkey, on
7/18/08 6:07 PM.
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