Biggest piece of crap Ive ever used...Ive had mine a week and the onboard ethernet connection has failed...as Im running an alternative OS (Dual boot Ubuntu Linux and Vista Beta 2) and joined with the fact that ive broken the seal and opened the case...(to add a WORKING ethernet card) Im sure that the company will weasel their way out of honoring their 1 yr warranty, as their warranty explicitly states that you may only use software officaly approved for use with emachines. After reading the rest of these posts, I can see It would be a waste of my time to even try. I wish I would have looked up some customer reviews before it was too late.....TOTAL CRAP!!

This review was modified by its author, unappy consumer, on 7/8/06 5:20 PM.

JUNK... maybe I didn't say it clearly enough JUNK!!  
Didn't work correctly from day one. Tried to add memory and nothing worked with the eMachine supplied memory so had to totally replace. Sent it in to the repair depot twice and it came back broken both times. They have trained the tech support people to be "polite" while doing absolutely nothing. After the 2nd trip to the depot I asked them to replace the box as a "lemon" and they said that they couldn't do that. Well, not yet. I asked them how many times did it have to go in, 17 and they said "not quite that many". DVD burner didn't burn, hard drive had errors, software errors too numerous to mention.  
Bottom line... get ANY other brand or you'll waste your money. Replaced it with an HP and have had ZERO problems.

I can't attest for their tech support, although I've personally heard from friends that it was pretty bad.  
 
I can only attest for the quality of the machines.  
 
HORRIBLE!! The motherboards are so poorly deisnged that everything bottle necks there. How can you do anything efficiently on a computer when the MB is the bottle neck?!

I Purchased an E-machines M5310 from emachines and it is the biggest piece of shit i have ever purchased, at first the hard drive failed, then the IDE Controlers went, then the motherboard went, then the harddrive went, then the CDRW went, then the modem went, then the harddrive went again, ITS A STUPID, STUPID, STUPID! Company.

I have had nothing but the worst problems with my laptop from Emachines. I purchased a M5310 from Future Shop in Canada but failed to take advantage of their in store warrentee. If I had, maybe I wouldn't be complaining about the service at emachines, or the products, but I am. In the first month, my laptop started to experience overheating issues. The only reason I purchased this laptop was because I am taking an Internet Technology course in college and needed the laptop for that. However, it is useless bringing a laptop to class that shuts off every 20 minutes. I sent it back on December 12th and didn't get it back until January 14th. When I called to ask where it was, they told me they were out of fans so that is why it took so long. Two weeks after getting it back I had to send it away again because it was overheating. Now keep in mind this is being sent from Ontario Canada to somewhere in the US so a little extra time is expected. However, it took another 3 weeks to get my laptop back. Everytime I called to ask about the status, I was told that the tech support in the US was unable to check on the status of Canadian repairs. What kind of company doesn't have a system set up to know this? After I got my laptop back, I made another call asking what would happen if I had to send it back again. I was told that if a product is sent back 3 times for the same reason it will be replaced. Well, three weeks later I had to send it away once again. However, this time it was because the battery was faulty and wouldn't charge anymore. When I called and asked if I could get a replacement due to my frustration, I was informed that it was a different problem so I couldn't get a replacement. And now, I have just recieved my laptop back again and it is already starting to overheat, but now it has been over a year and my warrentee is expired so I am stuck with this piece of junk. All in all, this laptop, when it works, has been great. However, the customer service at this company is appalling, the laptop breaks down every month or so and contacting the corporate office is almost impossible. If anyone is reading this and considering buying a laptop, go somewhere else, this company doesn't deserve anyones business.

This review was modified by its author, sundin007, on 12/5/04 6:31 PM.

PC runs fine but their customer service is extremely bad. Rebate not processed correctly and eMachines will not help get it processed. Managers and employees refuse to escilate problems, refuse to allow customers to talk to their managers and their managers (Mike, tech support) refuse to even give out corporate office numbers. Mike said "my manager is a corporate office and he does not talk with customers". Maybe he should.  
 
Corporate relations office did not resolve problems, in fact made them much worse. Corportate relations office (Dustin) extremely unfair and lacks personal integrity.  
 
Would not buy from them again, would not recommend to anyone. Would never trust them to help me.

It amazes me that companies like E-Machines are allowed to stay in business after their despicable technical service, abhorrent customer service, and absolutely appalling corporate service. In what should’ve been a simple notebook purchase became a three month nightmare.  
 
We purchased a refurbished m5310 from TigerDirect.com (which is a fantastic company with excellent service), knowing that “refurbished” doesn’t mean new and presents possible risks in the quality of the product. Nonetheless, we purchased an extended warranty to guarantee the life of the notebook.  
 
The notebook came damaged right out of the box; the CD-ROM drive failing to eject. We immediately returned the notebook to TigerDirect and received a replacement. Less than a month later, the hard drive of our second notebook fails to retain data, eventually booting the notebook with an “empty” drive. However, instead of replacing the entire notebook again, we decide to take advantage of our service and warranty plan with E-Machines.  
 
E-Machines not only fails to send us a box with the correct shipping information, but fails to repair the notebook as well. On our dime, we’re required to obtain the correct shipping information to send the machine back. However, their repair tech simply reinstalls the restore CD, ignoring our recommendation to thoroughly examine the drive. We’re sent back our faulty notebook. Discussing the matter with their technical support department proves to be a waste of time, as none of the half dozen people we speak to for hours on end during this debacle demonstrate ANY knowledge or experience with computer technology.  
 
We send the machine back again, only to receive it still not repaired and unable to retain data. While they did replace the hard drive, they still did no technical troubleshooting or service to the machine. A thorough, yet two hour examination by a local repair service shows the machine’s motherboard is damaged. E-Machines spent no time doing a true examination and test of the hardware, both times sending the machine back the same day they received it. So, three months, two machines, and two shipments to a service center later, we still do NOT have a working notebook.  
 
We decide to contact the corporate office in an attempt to make our displeasure with the situation known to somebody who cares. Shipping the notebook across the country every single Friday has become a tedious annoyance. Not ten minutes into a phone conversation with “Dustin” at their corporate office, we are hung up on twice. A couple days later, we’re given a defensive, belligerent, and hostile attitude from “Christine.” Our phone calls were never in any offensive posture, but simply detailing our problems with E-Machine’s constant blunders and asking them if they can go outside the realm of their standard technical service to send us a working notebook. We’re denied requests to speak to supervisors, the last names of the representatives who are virtually spitting at us, and basically treated like idiots. I wish I had recorded the phone calls. I'm sure the BBB would've loved to hear them.  
 
E-Machines was eventually willing to replace our refurbished piece of garbage with another, but their corporate office was too cowardly to contact us directly with the offer and had one of their technical support lackeys break us the not-so-wonderful news. Luckly, TigerDirect.com was more than willing to take the machine back and replace it with a completely different brand. There were no questions, no arguments, no BS.  
 
Perhaps we were just unlucky and given two cursed machines. Perhaps this isn’t a typical situation and something rarely dealt with by E-Machines. Nonetheless, their service and support with the matter was terrible and should’ve been handled much more professionally, not to mention their technical support never demonstrated any kind of actual technical support. I will never recommend E-Machines to anyone.

This review was modified by its author, Cleamer, on 7/26/04 3:26 PM.

purchased an emachine last Christmas. Within a week lost first harddrive. Got a new one, lost it, got a new one, lost it. Sent in computer 3 times for a new motherboard, harddrive, cdrw. Received back yesterday. Lost hard drive again. Won't replace even though it is still under warranty and has been in the shop much more than in my house and is 4 months old. Don't but emachines if you need a computer that retains it's memory. Poor customer service and trashy computer. I'm calling Better Business Bureau.

beware emachines suck!!  
I bought a emachines because it had a good price. I never will buy an emachines again first of all the monitor died after 3 months and it does not run as good as it should.

I've had limited experience with them because of their shoddy equipment. For a good chuckle, check out www.emachinessuck.com and you'll get some good fodder for conversation. It looks like they may have improved since the year 2000.

After a recent purchase of an E-machine M6810 AMD laptop, I upgraded it to XP Professional. I went to E-machines web site and quess what! They don't provide drivers ANYWHERE on the website. What kind of support would you call that? Needless to say, I am not impressed.

I have bought many emachines over the last 3 years and this is how to make the experience fairly painless. First make sure you understand that you are getting alot for a relatively small amout of money compared to the rest of the computer box sellers out there. Cheap parts, few models, no custom configurations are how they survive. Another overhead item is tech support and service. You can bet that it's a bare minimum service. So with this in mind DO NOT buy through the website. If a model looks interesting use a compusa or best buy type store and GET THE STORES SERVICE PLAN. I normally would say that store service plans are a rip off but not in this case. It's just good risk management. Closely check the details of any plan before you commit. See if it covers a computer that you can use if they decide to send it out to emachines. You don't want that to happen, the machine will be gone for a long, long time. So sounds bad but this past Christmass I went to compusa and bought my mother an emachine that still works fine. The Christmass before I bought my sister an emachine that works fine (and it was a refurb).  
Last week I bought my son an Walmart W1500 package and it's being burned in with no problems. I have bought many emachines through best buy for my business with some failures. The failures were power supplies and a modem.  
Best buy replaced the computer s with a bad power supply and replaced the modem. Emachines are cheap, buy one but cover you rear with store insurance.

i sent the necessary info to emachines..and i am still waiting for my rebates 9/16/04

This review was modified by its author, glorert_2, on 9/16/04 11:04 AM.

hello i love my 400i i upgraded to windows 2k and have 256mb of mem. on my machine i have not had any problems with it but it is not the best out there you can get a Dell for about the same amount and better quality. i'm a tech so the next machine i get i'm gonna build my self. as for my 400i i'm going to upgrade it to xp and get more memory in it and give it to some one in need. this was not a paid advertisement for Emachines.

I know that there are a lot of negative reviews, but my Emachine is great. I haven't had any problems, the price was right and I couldn't be happier. I purchased mine at Circuit City