I have had unlimited text messaging on my family plan(3 phones) that I was paying seperate package rates for each of the three phones on my account for almost 2 years.  
I called to have it changed to unlimited family text plan which was a cheaper rate than paying the text packages for each phone seperately.  
 
I received my new bill for the month and Sprint had charged me $147.99 for text messaging. Also $21.18 for data usage when I had a block on all my lines to not be able to access the web. Apparently they removed the data block without my request and removed the text plans completely instead of changing it to the family text pack.  
 
They have suspended my account until I pay the amount.  
 
I called them several days ago and spoke with Michelle on Dec. 7h 2007(Sprint confirmation # 19006880)who said she would correct the error.  
 
On Dec 8th I called at 5:45pm EST and spoke with Sprint employee 91875 who assured me the phone would be back on in 4 hours or less and that I would be credited the $168.  
 
Dec 9th phone service still not available. I called Sprint Employee 631601 at 6:45pm EST who once again assured me I would be credited the $168 and my phone would be restored.  
 
Dec 10th 2:36pm EST still NO phone service on any of my 3 phones, and NO credit to my account. I have now been without service for over 3 days do to THEIR admitted error and it has not been corrected.

We have had Sprint service and this cell phone plan since 2000. Upon recent changes, around May 2007, when Sprint started combining their system with Nextel, the hell broke loose. They started randomly charging us for some long distance calls (long distance has always been included in the plan). Also, the count of total "anytime minutes" used is WAY off, if you just sum up all the minutes from the detailed call history provided by Sprint.  
 
For 6 months we have been making monthly calls to Sprint customer service. Each time it take at least an hour to explain, convince the CSR, and to hold. Every time they promise to fix it, issue a credit, but nothing changes.  
Their customer service supervisors are never available. IF you are lucky, you'll get one after 40-60 minutes hold (I am not exaggerating). If you are not, - they will tell you that the supervisor will call you back. They never call.  
The records the previous CSR makes are often not available. It is impossible to identify a CSR (they either do not provide their ID or provide one that the next CSR cannot trace), so one can misinform you easily. They misinform often.  
We have a good convenient plan, but we are almost ready to change the provider. One of the things that stops us is the expected hassle to transfer our phone number from Sprint.  
 
Currently, their online account access is down. I was trying to access it on Dec.4 to pay the bill, but it was giving me an error message upon login, that the system is currently unavailable. I called they technical support to find out what was the reason. They yelled at me, telling that Sprint.com is working fine, and no maintenance work is happening, suggesting to wait. Today I called again to find out that indeed, they have been upgrading their billing system, and it is estimated to be going until Dec. 7, 2007.  
Sprint.com failed to make that information available on their website.  

This review was modified by its author, StR, on 12/5/07 12:43 PM.

Back in June I was looking at some new phones at a local Radio Shack and perhaps maybe even switching carriers. I had an idea that my contract may be ending soon so this would be an ideal time. I contemplated switching over with Cingular while I was browsing the store. But first I thought I'd call Sprint and see what they might offer a loyal customer since 2001.  
 
The first person I talked to was a fist level CSR. I asked if I had any rebate offers for a phone upgrade. I was told 2 of the 3 lines were eligable for a $75 upgrade rebate. I explained that I could get at least 1 new $200+ phone free right now at the store if I just signed up with Cingular or Verizon. I asked when my contract was up and we both realized I was out of contract for some time now (no ETF if I canceled). She promptly said "let me transfer you to someone who can better assist you".  
 
So I reiterate what I just explained to the rep. earlier. The seems very friendly but starts sounding like a used car salesman. He starts telling me how he would "love to make my day wonderful" and give me a bunch of discounts if I stay with Sprint. He asked me what phone I had in mind. I told him I might be intersted in something like the Samsung model I saw at the store.  
 
So after some small talk and lots of holding he says he can get me two of those phones - for free. Great! Then he goes on and begins pushing (offering really) all these cool services like Vision, Pic mail, Unlimited SMS, N&W @7PM, Roadside Assist., 10% off, etc. My interest is slightly peaked but I'm not really all that interested with that stuff. I was happy with just the phones. My primary concerned was the bill going up. So at first I said I'll pass. Although he really keeps insisting. I kept expressing how I didn't want my MRC ($100+taxes) to change at all. So I let him know (again) I'm only intersted in add. services if they won't affect my current MRC (basically free). He's like "I would love to make your day" ...and since you've been such a loyal customer I will gladly offer them to you at no additional charge. So he promises all the above mentioned services for FREE! So of coarse now I'm interested. Again, insisting ONLY if my bill would "never exceed the current $100/month". He promised multiple times that it would absolutely not. So I agreed to it all and signed up for a 2 year contract. I left the store feeling great, thinking I got a great plan and two new phones.  
 
The next week I get the new phones. Cool. Then the next month I get the invoice and I start feeling a bit less wonderful. The bill is for about $200. I go online to check it out and see this big list of charges. $15 here for this, $10 here for this, $5 here, $4 for that...etc. I call CS and question why there are no credits or discounts for these? They said there is nothing they can do about the charges and basically I was insane thinking these services would be free. Everytime I spoke to them I was calm and consices but I kept being treated like I was some kind of liar. When I asked to speak to a super visor I would get things like "she's at lunch, call back in an hour or so", "there is nothing they can do for you that I can't" and once a straight up "no". I was getting pretty upset.  
 
During one of that later calls I told them they can have their phones back and would love to wash my hands clean of Sprint for good, no matter what the costs.  
 
Three hours later I finally get retentions again. I now started to get apologizes and sweet talked...into renegotiating another deal to stay with Sprint... I said, we’ll see... (being threatened with a possible $600 ETF). So I get out the micro recorder and notify them I am recording all conversations and he rep said "that's fine". I get offered back my original 2000min shared on three lines for $100/m. On top of that we agreed for Vision, Pics, N&W @ 7pm, and 500 SMS, on all lines a no extra charge. I said I would not hang up and agree to anything unless I got something in writing. We go back and forth about this and I keep getting "we're not allowed to do that" (any written confirmations - no letters, no taxes, no emails, nothing). So to make a long story a little sorter, three hours later I finally got them to send me an email from the rep confirming the Vision, Pics, N&W @ 7pm, and 500 SMS, free for the life of the agreement. So I saved the email, printed out a fee copies, verified that they understood and agreed that the conversation was taped, finally said thank you and hung up (after the latest 2.5 hour conversation).  
 
The next month and the bill was off - again. Another lengthy phone call (once again taped) and I was told that the adjustments have been made. Almost. It takes 2 cycles later to get an invoice that was in range (~$100+taxes) . My bill finally seems correct (for now). I will be making sure to watch it more closey from now until the end of my contract.

Never use sprint the customer service is awful and they will trick you into a new contract without telling you.  
 
Sprint extended my contract for 1 year with out telling me, and when i called to correct this problem all i got was rude responses from sprint customer service and management.  
 
Never use sprint!