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Store Rating and Reviews O.E. PARTS H.Q. / OE Parts Headquarters

Homepage: http://oehq.com/ Shop Now at O.E. PARTS H.Q. / OE Parts Headquarters
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 8.84 / 10
Six-Month Reviews: 84
Lifetime Reviews: 103

   


Lifetime Rating: 9.00 / 10
All Stores Avg.: 8.15
7.20 Pricing of Products and Services
8.13 Likelihood of Future Purchases
8.13 Shipping and Packaging
8.25 Customer Service
6.59 Return or Replacement
Show Reviews Read all 103 reviews below.
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
10805 Sunset Office Dr  
St Louis Mo
customer support email:
customerservice@oehq.com
phone:
877-727-8725
customer support:
business hours (est):
8:00am - 5:00pm CDT Mon-Fri  
Closed Sat-Sun

FAX: 314-729-9846


O.E. PARTS H.Q. / OE Parts Headquarters Advertisement
Trust and Ethics Policy
 O.E. PARTS H.Q. / OE Parts Headquarters Customer Reviews
Page 1 of 1sort reviews by:
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Reviews 1 - 4 of 4
Very Dissatisfied
Reviewer: jessegorilla
User Rating: 
Click Here to See the Profile for jessegorilla

6/29/09 1:03 PM
I ordered a rear windshield wiper blade ago from oehq.com and never received it after 3 weeks. Their site still said no tracking information was available, and I emailed then twice to check on the status and GOT NO RESPONSE. I was never told the part was on back order. My credit card was charged after I placed the order and I only got a refund AFTER disputing the charge with my credit card. When this review was posted they told resellerratings that I never placed an order with them, and I had to show the charge on my credit card bill to resellerratings to keep this up. These people are CROOKS and LIARS, AVOID AT ALL COSTS!!!

This review was modified by its author, jessegorilla, on 8/12/09 4:16 PM.

Reseller Reply    
Posted by
8/12/09 7:23 AM
Part is on national back order... Your credit card was refunded as soon as we were informed of the issue

O.E. PARTS H.Q. / OE Parts Headquarters
oehq.com

Very Dissatisfied
Reviewer: razberrys
Click Here to See the Profile for razberrys

6/8/09 10:42 AM
This part would not fit my car, even though the website said it was for my make and model. I paid $6 for shipping, which is not refundable. It would cost more to ship it back. It was a small part, so sending it back for a refund would cost me almost as much in shipping as it did to buy the part in the first place. I am extremely dissatisfied.

Reseller Reply    
Posted by
7/6/09 8:21 PM
Customer ordered a radio knob for his car. The web site indicates there were 3 radio choices for the vehicle and as a result there were 3 knob choices. Unfortunately the profit margin on a inexpensive part like a radio knob does not support us refunding shipping or paying for return shipping when the wrong knob was selected.

O.E. PARTS H.Q. / OE Parts Headquarters
oehq.com

Neither Satisfied Nor Dissatisfied
Reviewer: loter01
Click Here to See the Profile for loter01

6/4/09 1:33 PM
Not happy. Order arrived at Fort Worth Ups Depot  
on 5/29/2009 at 4:38 AM and shows out for delivery  
but I have not received it. Tracking Number  
1Z4865860343570232. UPS said only the sender  
can iniate an investigation. Please help.

Reseller Reply    
Posted by
8/12/09 7:28 AM
We are sorry about the shipping issue with UPS. Unfortunately when a order is lost by UPS we do not have much control over the delivery.

O.E. PARTS H.Q. / OE Parts Headquarters
oehq.com

Very Dissatisfied
Reviewer: cmaryo
Click Here to See the Profile for cmaryo

6/17/09 7:29 AM
I ordered a rear windshield wiper blade part#ACD8-318. I got the right part number but the blade was for the FRONT windshield. My email receipt even said it was for the rear window. You labeled this part for the rear window wiper blade. I already ordered the part from somewhere else and will keep the wiper blade that you sent me for a spare. also, the shipping cost is almost as much as the item. I do NOT think that I will order anything from you in the near future. Thanks anyways.

Reseller Reply    
Posted by
7/6/09 8:48 PM
We are very sorry you received the incorrect wiper blade for your vehicle. Wiper blades are defined by vehicle application and by the size of the blade.  
 
There are numerous times when the same size blade could be specified for a front or a rear window on the same vehicle.  
 
since you ordered your wiper blade by it's part number we where unable to extract the vehicle you were ordering for.  
 
Shipping is always an issue on inexpensive parts. the cost of shipping for a one pound package is the same whether the parts sells for Ten dollars or for One hundred dollars.  
 
We do our best to keep shipping cost to a minimum but unfortunately, on a $8.00 part there is not enough profit to warrant free shipping and thus it is possible for shipping cost to exceed the selling price of the part.  
 

O.E. PARTS H.Q. / OE Parts Headquarters
oehq.com

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