This item is an Analog-Digital Display Clock which updates time from signals from Ft. Collins, CO. However, living in CA, I'm not interested in that time zone. This was not represented in the catalog information and the instructions did not include any conversion procedure or if they did it was unclear.  
 
SueID #218, the Heartland representative with whom I spoke on 6 Oct 03 , was less than understanding, abrupt and defensive, refusing to take me off their mailing list and advising me that if I didn't insure the return [not reimbursable] and it was lost there would be no credit issued.  
 
The aggrivation of all of this and the hour it took to repackage this item has made this purchase and unpleasant experience....one I will not repeat.  
 
 
 

Most recent purchase was Memorex "Scannocular" which arrived in good condition in timely manner.This item also appeared on the web site at a higher price with NO rebate; had to be careful to order the correct item number.  
Previously purchased leather jacket and "Atomic time" wall clock, both with timely delivery.  
Rebate certificate for clock had to be ordered separtely; on current order, rebate certificate was available on web site (as noted on invoice). Company seems to discourage cash rebates, but delivers a check if you jump through all the hoops. Have not had to return any items or contact customer service (except to inquire about rebaste details on the clock order).

We have placed an order with Heartland on July 3rd and we are still waiting for it to be cleared from our credit card company. At first, there was a communication problem as far as our address and we phoned he company 4 times to clear this matter and every time we were told that it would be resubmitted to the credit card company. We kept verifying with the credit card company to be told finally on August 4th that Heartland had not resubmitted any charges to our card. After phoning supervisors twice on August 4th, it was admitted to us that the claims were never put in again after the first correction.We are still waiting for this order!!!!!!!!!!

i HAVE CALLED SEVERAL TIMES AND EACH TIME I GET DIFFERENT ANSWERS TO THE SAME QUESTIONS. ALSO I WAS MISLED ON SOME INFROMATION.I AM NOT TOO HAPPY WITH THE SCOOTER I RECIEVED. THE INSTRUCTIONS WERE NOT PLAIN AND ALL PARTS WERE NOT THERE, BUT BY THE TIME IT WAS BACK ORDERED AND FINALLY GOT HERE I WAS LATE AS IT WAS A GIFT FOR GRANDCHILD WHO HAD WAITED SO LONG FOR IT.

The worst customer support I've ever encountered. Order processing time takes forever, no tracking number on ground shipping. I placed an order on June 19, after 10 days it hadn't shipped. Called like 4 times only to be told the order is in process. On July 2nd their web site was updated, stating the order was shipped. After 2 weeks, July 16 the order still not arrived, I called them. Talked to two operators that would keep claiming the order was shipped. Finally I talked to a customer service representative only to be told that the order had never shipped because an item was out of stock! But they charged my credit card and never bothered to let me know.  
I had problems with the first order but I gave them the benefit of the doubt, not anymore.  
The only good part is that prices are fairly good, especially if you're an elite member, you take 10%.  
 

I purchased an Inverter in January 2002. It arrived as expected and on time. Although I havn't really given it any use and won't till October (it is in an RV) it is apparently satisfactory. I needed some tech support though. It had no name or address on the product so I contacted Heartland America. They provided a phone number of the manufacturer in a timely manner. I called the manufacturer long distance 4 times in 5 days. They refused to return my calls. I complained to Heartland. Here, in part, is their answer: "We cannot be held responsible for their customer service. We work with hundreds of different manufacturers, and it is not our job to ensure that they have satisfactory customer service."  
 
By the way, in the Action line of the May 2002 issue of Highways, there was another complaint about their customer service. Although Heatland returned the complainers money when contacted by "Action Line," here is what they said in part: "We wish to apologize for any misunderstanding that may have been regarding our 30 day return policy and restocking fee. Enclosed are printouts of the original order and your return, showing a 100% restocking fee . . ." I report, you decide.