Doesn't get much worse than this store. I ordered this as a Christmas present and it was supposedly in stock. I waited 10 days before calling them as I thought my order was likely still in route. To my surprise my ordered was cancelled because the item was never in stock and they never even bothered to email me or call me to tell me the order had been cancelled. HORRIBLE CUSTOMER SERVICE!!!

Placed order 12/7/06. 12/11/06 I received junk mail addressed to the unique e-mail alias I created to shop here. I never opted in nor had an opportunity to opt out of receiving SPAM, and the SPAM I received did not have a removal mechanism.  
 
I called Heartland to cancel my order. Remarkably even though it had been 4 days since I placed the order, they still had not shipped it so I was able to cancel the order (that's pretty slow shipping). I asked the operator to cancel the order and remove my e-mail address.  
 
If you do not like to receive unsolicited SPAM do not buy from Fartland!

Unbelievably bad experience, and worst customer svce.reps have ever dealt with. Ordered Compaq computer system and Koler computer desk 10/13/06 online, which said allow 2-4 wks.for delivery, and would send me e-mail b4 shipping. After 3-1/2 wks.called to see when would be delivered so could be home. Several reps said just be patient and wait and h/up on me. Finally got rep who gave me name/# of vendor, GCM. Called them and said would be delivered next day, which it was. However, no user's manual or system diskette; had Windows 98 instead of advertised Windows 2000; 20GB hard drive instead of 40GB; printer box had been opened up b4 shipping and both printer cartridges removed (prob. so they could re-sell them and make more money!). Called GCM for 4 hrs. but always holding; finally c/b and asked for mgr.;got shipping mgr. who would not send out replacement S/W and H/w. C/b Heartland and supv. told me deal w/them and h/up. C/b GCM and asked 4 same mgr.; told him give me RMA, was rtng. whole system; sd. would be p/up in 1-3 days; was 1 wk.later. C/b Heartland; told them comp.rtnd. and gave RMA# and cancel desk and refund credit card, which actually wasn't charged,even 1 wk.ago when I checkd. 2day, 11/28, desk show up, which I refused. Called credit card co., sd. entire order chgd. to card 11/22. C/b Heartland and again treated vy.rudely by supv. who claimed I nvr. cancelled, but already showed I refused desk, but sd. GCM hasn't gotten comp. back yet, which was p/up 11/10. They refuse to credit my card until desk and computer rcvd.back by vendors. Had to start dispute w/credit card co. What a bunch of ripoffs!

I actually did not purchase this order from the store, but it was charged to my credit card. When I attempted to find out what was going on, (after three letters addressed to me regarding declined authorization), the customer service person rudely told me that she could do nothing to help me. When I asked to speak to a supervisor I was told she was the only person I could talk to and that I could write the president of the company. I WILL NOT do business with this company in the future.

I have nothing but good things to say about Heartland America. I've been doing business with them for at least five years and never had a problem. You have to be careful when checking out and uncheck where it says you want to joing the club, if you do not want to. Also make sure to get the coupon number from the catalog and write it on the space provided,if they are offering no shipping charge, otherwise you'll get charge for shipping. The prices at this store are very reasonable and shipping is fast.

Trouble form the beginning. Placing an order with advertised free shipping, a $2.99 "handling fee" was added to the bill. I had to un-check a box for joining a "buyers club" twice, and then again had to remove the cost of the club enrollment from my "cart" before completing the order. I find that downright sneaky; I should have known at that point there would be trouble. Item came poorly packaged and defective. I returnd the item for an exchage using thier directions; paying over $10 to send it back insured as required (they offered to refund this money after I complained, with a copy of the post office receipt, good thing i kept it). I recieved an e-mail saying the item was again shipped, yet i did not recieve it. I called customer service, and spoke with a very rude gentleman, who told me that the item was no longer available and my order was cancelled and my credit card re-imbursed. He then tried to sell me a similar item that cost more.When I asked to speak with his supervisor because I wanted to know why i was e-mailed that it had shipped he blunlty told me "I'm the only person you 'gonna talk to" and that I could write the president of the company if I was unhappy. I wrote the president, who said he was sending me $10 in coupons to use on ordering the replacement item; these were two $5 coupons that couldnt be combined on a single order. I think the sold my info to oter companies including one that along with housewares also sells sex toys. VERY DISPLEASED

Very poor customer service does not care about repeat customers.

This was my first order with Heartland America. Fast shipping and fast delivery via FedEx. The shipping charges were reasonable for this order. I ordered the Anders Nicholson Hi-Fi Stereo, the Tiffany Style Butterfly Lamp, and the Bowie Knife. All items arrived in good condition. I am very satisfied with this purchase from Heartland America. I plan on ordering from them again, if they offer something that I need or want. As with any other online vendor, a consumer needs to shop carefully when dealing with Heartland America.

I ordered by E-mail severl items gave the catalog number and code number off of the catalog. The computer order charged $65.00 shipping and the Cat. said free shipping. When I called to find out why they informed me I needed to send a E-mail to correct the problem. I did within minutes of sending the order. Now I am told I have to wait until the order arives and they will refund the shippping. I did bussiness with this same company several years ago and had the same type problems.

A leather bomber jacket was ordered from the back cover of Heartland America's February 2006 catalog.  
 
I specified XL Item No. D2-5688. The jacket arrived in a timely manner and in good condition. It appears to be of good quality and is heavy.  
 
However, the jacket fits a little more snugly than I prefer. When I buy the XL size in other clothing, the garment fits rather loosely, in a manner that I prefer.  
 
However, on the invoice sent with the jacket is the statement: @@@@ **SIZES RUN SMALL**. If I had known this when I placed the order, I would have ordered one larger size, 2XL Item No. D2-5689.  
 
Because of this experience, I probably will not order from this seller in the future. I would wonder what important information the seller may not be providing in the ad. It would have been appropriate for the jacket ad to mention that sizes run small.

This company manipulated my order. They put a "VALUE CLUB SPECIAL" and reduce my order and increase the price when I did the complete checkout. I called the company to fix the problem and they told me to call the next day, because they couldn't see the order. I called the next day and they told me that the order was already shipped out. I told them that I didn't want anything in the order because they were charging me extra money for stuff that I didn't order and they said that I can refuse the package and they will give a full refund for all the order because was their mistake. I refused the package to have my full refund, but they only gave me the refund for the items and not the shipping charges ($18.67). I called them again to check why they didn't gave me the full refund and they told me that they don't refund the shipping charges. I told them that everything was because their mistake and mischief, and that I was going to contact my credit card to put a stop payment for the complete amount.  
 
SAVE YOUR MONEY!!! Don't buy from this merchant.

Absolutely the worst store on the planet. 1st sent jacket that was damaged. I contacted customer service and was told to include shipping charges with return. I waited a long period and did not receive a replacement jacket or refund for shipping. I contacted Heartland again and I was told that I needed to request a refund for my shipping under separate cover. I re-sent information for shipping refund. I am still waiting. Meanwhile, I was sent a new jacket. IT WAS THE WRONG JACKET!! I contacted customer service agin and was given the same return instructioons that did not work previously. I was granted a pre-paid return from Federal Express. I am still awaiting credit for my jacket and 1st return shipping. I was treated with disdain by all customer service reps. The fummy thing is that if it worked out I was going to purchase more than 300 jackets. BUYER BEWARE_SHOP ELSEWHERE!

ordered online, but no tracking showed up. Called on phone, then order made, but still didn't show on computer. Order actually arrived and Heartland couldn't tell me if the order was made!! GREAT product and price/ better than ebay--just research first on the web//they go for the lowest price refurbished remainder stuff// not the latest or best, but definitely the cheapest.

HERE IS A COPY OF EMAILS FROM THIS BAND OF CLOWNS  
 
I USE MY CREDIT CARDS ALL OVER THE WORLD AND THE INTERNET AND THE USA I AM  
AN AMERICAN CITIZEN IN HE SUPPORT OF COMBAT OPERATIONS IN IRAQ AND I HAVE TO  
WAIT NEARLY A MONTH TO HEAR YOU CANT SEND A FAX TO A INTERNATIONAL BANK. CAN  
YOU GUESS IF I AM GOING TO BUY ANYTHING FROM YOU AGAIN AND CAN YOU GUESS  
WHAT I AM GOING TO POST ON EVERY BULLETIN BOARD ON THE NET ABOUT HOW YOU  
TREAT PEOPLE OVER HERE IN THE MIDDLE EAST? HAVE A GREAT DAY ENJOYING YOUR PROTECTED STATUS  
BACK THERE IN THE USA.  
Michael J Kern Ph.D. EE MCSE  
USN Retired AVCM NAC/AW  
KUWAITI AIRFORCE HEADQUARTERS  
AIRCRAFT MAINTENANCE PROGRAM ADVISOR  
 
----- Original Message -----  
From: "Info" <info@heartlandamerica.com>  
To: <Kernmj@hotmail.com>  
Sent: Tuesday, November 23, 2004 21:35  
Subject: comments/questions  
 
 
> Dear Mr. Kern,  
>  
> Thank you for contacting Heartland America. We apologize for any delay in  
> response.  
>  
> I regret to inform you that order #11644319 was cancelled. The shipping  
> you  
> see shows a quantity of '0' shipped.  
>  
> The order was cancelled due to an international credit card or bank. When  
> we  
> attempted to fax the information to the bank to verify, the fax was  
> rejected.  
>  
> We had no way to verify the information with the bank, and therefore we  
> had  
> no choice but to cancel the order.  
>  
> I apologize for any inconvenience this may have caused.  
>  
> Please feel free to contact us regarding any further questions or comments  
> you may have.  
>  
> Customer Number: 5355155  
>  
> Best Regards  
> Alyssa Reeves  
> Heartland America Customer Relations  
>  
> -----Original Message-----  
> From:  
> Sent: Monday, November 22, 2004 9:10 AM  
> Subject: Re: Comments/Questions  
>  
>  
> Can I please get tracking number for this order I noticed it was in  
> shipping  
> I would like to track it gives me something to do over here.  

Ordered the Anders Nicholson Home Stero in the Light Oak. What we received on 3/4/04 was a Mahogany colored unit which is identified in the catalog as a different Item Number. Called Heartland to return and since it was their error they should pay for the return. First they tried to say that oak comes in darker colors, this was definetely mahogany red, and then they said they would mail us a patch to ship back the unit. Well we are still waiting for this patch since 3/6/04 and thats after three requests. The people in their customer service department are less than truthful, so I suggest anyone ordering from them keep a record of all written and phone conversations. What I think they are trying to pull is a bate and switch, because they don't really have what is advertised and ordered. We will never buy from this company again because its bad enough eveything comes from China, but when they down-right lie to the customers, forget it. My credit card company said I should give the unit to David Letterman and let him drop from a multi-story building to show my gratitude to HEARTLANDAMERICA.com.