These evil bastards haven't shipped my stuff.

I cannot image worse cutomer care. Cingular has different sales departments and call centers. It is one company that has created several departments so it feels like every time I call, I am talking to a different company. I was transferred from departments time and time again.. I fyou have a compalint go directly to the top, 800 498 1912 ext 50204. It is the President's Complaint Department. Good Luck!

We decided to drop Sprint and switch to Cingular since they started offering local numbers in our area. My finacee was in such a hurry that she failed to shop around for a good deal. She called the Cingular direct online store and ordered a Samsung D307 & Razr v3 for roughy $550. They do offer a 30-day return, however you are charged for usage and they prorate the month. We returned the phone since we signed up thru another company that offered Cingular service with some very nice free phones (we chose the Nokia 6102 & Sony z520a).  
 
We decided to return the other phones back to the Cingular online store since we were within the 30-day window. I shipped them back DHL insured; they were delivered and signed for. Several days later we noticed a refund on one phone only, so my fiancee called to see what was going on. A Cingular CSR said that it may take a few more days for the other phone to show up in the system. Well, 3 weeks have passed and we still have not received a refund on the second phone. We disputed the charge with our credit card co. since we have proof of delivery, the package was insured and clearly listed both phones being inside of the box, and the weight matches up.  
 
I am exteremely disappointed with the Cingular online store. I have dealt with numerous companies over the years and this experience definitely ranks low on the totem pole. They lose the phone and try to charge me for their error. Caveat Emptor!

This review was modified by its author, device manager, on 8/26/08 9:47 AM.