Just bought a "factory serviced" V-tech phone from these guys, and it doesn't work. Given the reviews I've read about this company, and that the phone was $35.99 including shipping, I've decided to just cut my losses and not risk being charged shipping to return the item, or to risk them not giving me a full credit due to the fact that the tape on the box got ripped when I opened it. The first thing that seems fishy to me is that there are "absolutely no refunds on factory serviced phones," meaning they can just send out phones that don't work, and then you're forced to spend the money with them to get a different phone. I have never come across a company on-line that doesn't guarantee a refund if they send you a defective product, so it didn't even dawn on me to check this company out first. And, it is clear on the return form which I printed out that they find every excuse in the book not to credit you the full amount - i.e. if the tape on the box is torn (don't you have to tear the tape to open the box???) Even though it's a shame that these guys are probably getting away with ripping lots of people off, I don't think it's worth my time to fight for $35.99 and all the hassle that this will surely entail. Next time I order anything on-line, I will thoroughly check the company out first. Lesson learned.

this company is nothing but a scam. the Vtech ia 5847-R arrived and nothing worked, not even the battery. we immediately went back to the website and printed the return instructions and were truly astonished. basically, anything was a reason for them not to fully return the purchase price, including tape on the box! we were outraged and shocked because returns are the best thing about shopping on the net! i literally called the customer service number repeatedly for over an hour and all i got was someone picking up the phone and laying it down, on the desk, without speaking. i could hear their conversations and even identified their brooklyn accent. it sounded like 5 guys sitting around their living room with 20 cell phones and all they did was pick them up and lay them down. so i called amazon (where we found the link) and told them the story and was informed we had indeed been scammed and to cancel our credit card that nite. but my question to amazon is, why would you sell a sponsered link ad to thieves? our bank is disputing the charge and we are just hoping it works and enough ppl see these stories and protect their money and their financial info from thugs like 101phones.com.  
just to be clear, on the packing slip there is the number above and also a shipment # as well, and it is 494235.

101 phones is a scam. Sent me a phone w/ headset which did not work and then did not refund me the whole amt I paid. THey are making money off of sending products that are defective. They should be investigated.  
 

rip off they made a mistake shipping me the wrong item after i was exact in my order and made them confirm they had the product-- they shipped the wrong product (never had the rught one) and forced me to pay the return costs to get credit

Beware of this company! Do not buy from them! I ordered a phone. they charged me. its suppose to be same day shipping. what a bunch of crock. i email them to ask where my order is. then i find out its on BACKORDER for 2 weeks. I dont think they actually have the products on hand though they should inform you of this when you purchase. 10 days later,I email again to ask and they send me the SAME EMAIL saying another 2 weeks. I call and email and now I just want to cancel my order and get a full refund. No response. I think they just took my money and ran. These people should be reported.

Do not do business with 101 phones if you need items to come in a stated time frame, or if you order more than one item! If you order more than one item, you cannot trust that you will actually receive all of your items. They have no way of knowing when their warehouses send out only part of an order. They are totally incompetent.  
 
If there is a problem (which is very likely), you have to spent 30 minutes on hold each time you call them, and the person you speak to will know nothing.  
 

I placed order on August 7 and called 101Phones within 60 minutes of order placement and asked them to cancel the order. They refused, claiming it had already shipped. The order did not ship until the next day and the day after (2 different shipments of one order.) Then their Customer Service department told me if I returned the phones I would get a full refund. I did not get a full refund, they shorted me $12 on a $93 order. Do not buy any product from this company, they are not truthful and unethical.

I wish I had looked at this site before I bought. This is not a store, just clerks taking orders for multiple companies. The clerk didn't know a cordless phone from a cellphone and insisted OnlinePhone Store had no affiliation with 101phones. Last fall I had trouble with Panasonic, now AT&T. AT&t is computer only, no humans, and when I called the 'store' I got a clerk with minimal IQ. I wish Amazon sold more phones. Despite the price phones appear to be disposable. After 6 months AT&T wants both bases, both handsets and all accessories in the original box. Only one handset is defective; I'll lose all programming and hope my old phone is in the storeroom. These 'merchants' are a joke and couldn't care less about problems.

I had purchased a Panasonic Phone from this company November 7 of 2006 & purchased the 3 year extended warranty at the time of purchase. The phone was received and given as a Christmas present. Since then the phone has worked up until, a week or so AFTER the 1 year mfr warranty expired, go figure. Now that I call the company for help with repairs, NO ONE CAN HELP ME. I am hold for 30 minutes at a time & all I get is "Sorry". They state that a Warranty Reg Card was mailed out to me and needed to be completed within 30 days. Since it was never received by myself, it was not completed, not knowing that I should have received anything other then my phone. I have not needed to contact them until now, and they cannot & will not help me. Because this Reg Card was not sent back , the company that completes the service has no record. I asked 101phones to retrieve the information but they said that I waited to long to call, frankly I didn't know that I needed to call & if my phone didn't have a problem now, I still would not have called. They have my invoice but nothing more. My complaint is that I purchased a phone & a 3 yr extended warranty and this company will not honor it. I have never dealt with a company big or small that would willingly take your money and then when you need help say " I am sorry, there is nothing we can do". Well, there was something I could do, I contacted the BBB. I do not know if anything will come out of this, but if one person reads this and thinks twice before dealing with this company, then it is definately a step in the right direction.

This review was modified by its author, beo, on 11/16/07 1:12 PM.

This is the worst company I have ever dealt with. As long as they are taking your money they are prompt and efficient. When it comes time to refund, they will not acknowledge you and then will lie to avoid refunding your money even though you follow all their return guidelines.  
I bought a phone mid-August '06 and finally resolved my problem with 101phones.com (101),at the end of Dec.  
The phone proved defective right out of the box so I immediately called for an RMA. When they left me on hold for over 5 minutes, I emailed them. No response. After several more unanswered emails I contacted my credit card company and the BBB in NY where 101 is located. Initially they would not respond to the BBB but did after the cc co. back-charged them. They told the BBB they would take the phone back if I paid shipping and a 10% late fee! I sent the BBB a letter explaining why 101 was now willing to settle - just to have it on record.  
Several weeks later the cc co. notified me that 101 had rebutted, stating that I had never contacted them so now the cc co. had to put the charge back on my account. In response, I sent copies of all emails, the telephone bill and the correspondence with the BBB. The cc co. actually telephoned me that time and said I'd finally won for good.  
NOTE that a complaint is on file with the New York City BBB. If you are having trouble with this company, file another one. Maybe we can save someone else a lot of trouble.

AVOID THIS ONLINE VENDOR! I ordered a phone for my hearing impaired parents and was immediately charged for the order. I checked the online order status and it said "SHIPPED" with no tracking number. I called to find out the tracking number and was on hold for over 30 minutes when I had to hang up. Christmas passed, New Years passed and no phone showed up - so I called again. Again, I was on hold for over 20 minutes, had someone pick up the phone only to put me back on hold for more than 10 minutes. When I finally got someone to answer they said "the phone is on a national backorder and would be available in mid to late January, so it should be shipped shortly." I asked why the order status showed shipped and he said that must be a mistake. I asked why I was charged for a phone they don't even have on hand and the response was - "Oh, that was a mistake." I asked it they made it a policy to charge people for phones they don't even have on hand and the supervisor said "That doesn't happen very often." I could go on, but the bottomline is they have NO customer service, they are DECEPTIVE, and CANNOT DELIVER the products they sell.  
 
Support online vendors who are honest and have customer service.

I returned this phone system as per their rules. I have written confirmation that they received the product more than 2 weeks ago. I emailed them 6 times as to when I could expect my refund to be credited to my account. They will not respond. I am quite nervous as the amount was $169.99.

Before I ordered a photo from them, I called them to verify the phone system had two separate handsets. I was told it did. I then ordered the phone on line as I did not have my credit card available when I called. I got the phone and it had only one hand set. I asked to have them pick this up and they refused. I filed a BBB complaint and challenged the credit card purchase. They have been very nasty.  

I ordered a refurbished Panasonic cordless phone with 3 handsets. After I charged the units for 10 hours I noticed that all 3 units only held the charge for a day and a half, not the 11 days the manual stated that I should expect. I called Panasonic but they were not of any help. I called 101 Phones and they agreed to accept the phones back and replace them with another set. I had to pay the shipping back to 101 Phones. The new units arrived within a reasonable time after the defective ones were returned, and they appear to be working properly. It would have been nice if the original shipment worked properly, but I can’t blame 101 Phones for the problem.

I ordered a cordless phone to expand my current system. They shipped completely different model number that didn't work with my base. After informing them of the situation, they informed me that I would have to pay to ship the phone back so they could replace it with the correct model. They refused to schedule a pickup of the product and pay the shipping themselves.